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Druva Documentation

Alerts

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

Overview

Alerts are the notifications generated to provide pertinent information about an event or an exceptional situation. For example, if your product license has expired, an alert is generated. The Alerts page displays all alerts generated for the sources and provides additional information, such as severity type, alert type, and the summary of the alert. 

MSP_Alerts.png

Severity of alerts

The alerts that MSC portal generates can assume either of these levels of severity: Critical, Warning, or Information. The severity of the alerts usually indicates the priority for a resolution of the underlying event or exception.  

The following table provides details about the severity of the alerts:

Severity Description
Critical Indicates a state that requires immediate resolution. 
Warning Indicates a state that requires resolution as soon as possible. However, the priority of alert resolution is lower than that of the critical alert.  
Information Indicates that the event may not require administrator-assisted resolution. Alerts of this severity are only informative. 

Alert type

The Managed Services Center portal generates the following alerts:

Auto-resolved in seven days

Alert Type Severity Type Alert Details Resolution
Commercial License - Expiry Reminder Warning Commercial License for a customer is about to expire in 30/15/7/3 days  Auto-resolved when the license is renewed
Commercial License - About to Expire Critical Commercial License for a customer is about to expire in 1 day Auto-resolved when the license is renewed
Commercial License - Expired Critical Commercial License for a customer is expired Auto-resolved in seven days
Commercial License - Renewed Information Commercial License for a customer is renewed Auto-resolved in seven days
Commercial License - Expiry Reminder Warning Commercial License for an MSP is about to expire in 30/15/7/3 days Auto-resolved when the license is renewed
Commercial License - About to Expire Critical Commercial License for an MSP is about to expire in 1 day Auto-resolved when the license is renewed
Commercial License - Expired Critical Commercial License for an MSP is expired Auto-resolved in seven days
Commercial License - Renewed Information Commercial License for an MSP is Renewed Auto-resolved in seven days
POC License - Expiry Reminder Warning POC License for a customer  is about to expire in 30/15/7/3 days Auto-resolved when the license is renewed
POC License - About to Expire Critical POC License for a customer  is about to expire in 1 day Auto-resolved in seven days
POC License - Expired Critical POC License for a customer  is expired Auto-resolved in seven days
POC License - Renewed Information POC License for a customer  is converted to commercial license Auto-resolved in seven days
Credit - Utilization Warning Warning Credit consumption has reached 80% of allocated quota Auto-resolved when the quota is increased
Credit - Utilization Critical Critical Credit consumption has reached 90% of allocated quota Auto-resolved when the quota is increased
Credit - Utilization Critical Critical Credit consumption has reached 100% of allocated quota Auto-resolved when the quota is increased

Apply alert filter

On the Alerts page, you can list alerts based on the applied filter.

Procedure

  1. Log in to the MSC portal.
  2. Click the Alerts Alert_bell.pngicon.
    The Alerts page appears.
  3. On the top-right corner of the page, click the filter button to open the filter dialog.
  4. Select the required alert type from the drop-down list.
  5. Click Reset to clear the selected filter values.
  6. Click Apply.
    The alert list is updated based on the selected filter criteria.
  7. Click the Filter icon again to close the Filters dialog box.

View alert details

  1. On the menu bar, click the Alerts Alert_bell.png icon.
    The Alerts page opens. The list of alerts appears under the Alerts tab.
  2. Select the alerts and click View Details.
    Depending on the type of alert, the Summary tab of the Alert Detail page displays a summary of the alert type, severity, alert category, severity, and the timestamp of the alert generation. The Details tab provides additional details of the alert, for example the Credit consumption has reached 80% of the allocated quota.
    The following is an example of a license alert that displays license expiry details.
    MSP_AlertViewDetails1.png

Subscribe to alerts

You can subscribe to alerts using the Settings page. The Settings page displays a list of available alerts. You can edit the alert settings to add administrators to receive the alerts through emails and set the frequency to receive alerts. 

Procedure

  1. On the menu bar, click the Alerts Alert_bell.png icon.
    The Alerts page opens. 
  2. In the left pane of the Alerts page, click Settings.
    The Settings page appears. The Settings page displays the alert details such as type, category and severity of the alert. It also displays the list of administrators subscribed to the alert to receive email notifications.
    MSP_Alerts_Settings.png
  3. Click an alert for which you want to add administrators to receive email notifications and click Edit.
    The Edit Alert Settings page opens.
    MSP_EditAlertSettings.PNG
  4. In the Email Notification section, perform the following:
    1. Subscribers: Add subscribers to receive the alert notifications through emails. Click one the following options:
      • MSP Administrators: Click this option to send email notifications only to the MSP administrators.
      • Specific Administrators: Click this option to send email notifications to a specific set of administrators, and select the administrators from the drop-down list.
    2. Email  Frequency: Click one of the following options to set the frequency to send the alert notification.
      • Instantaneous: The email notification is sent to the subscribers immediately after an alert is generated.
      • Daily Digest: The email notification containing all alerts generated in the day is sent everyday at 10 AM of your time zone. 
      • Weekly Digest: The email notification containing all alerts generated in the week is sent every Monday at 10 AM of your time zone. 
  5. Click Save.

The alert settings are saved and the subscriber details configured for the alert now appear on the Settings page.

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