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Druva Documentation

Events

Overview

In the MSP portal, the Event Details page displays events for different actions performed on the MSP portal. The actions are grouped in to following categories:

View Events page

This section describes the fields and actions on the Events page. 

The Events page provides information about the events that occurred in the MSP portal for different actions that administrators perform. These actions can be related to login to the portal, adding, editing, deleting a subscription or any entity, etc.

Access Path Edit section

  1. Log in to the Managed Service Providers portal.
  2. On the main toolbar of the MSP portal, click Events.
    The Events page appears with options to view events into different categories, such as Login Activities, Audit Trails, Subscription History.

Screenshot Edit section

Events_screen.PNG

Login Activities

This tab displays all events that occurred during the login into the MSP portal. You can export the selected events in a CSV format.

Events_screen.PNG

The following table explains the columns:

Field

Description

Action

The current status of the login activity.

IP Address

The IP address of the system where the action is performed.

Generated On

The date and time when the event is generated.

Email Address

The email address associated with the administrator performing the login activity. 

The following table lists the events for login activities and their details:

Event State (Action)

Entity Name

Time

IP Address

Email Address

Login Success

Administrator email address

<MMM DD YYYY, HHMMSS>

 

<ip_address>

 

<Admin_email_id>

Login Failed

Administrator email address

<MMM DD YYYY, HHMMSS> 

 

<ip_address>

 

<Admin_email_id>

Audit Trails

This tab displays the events for each action performed on the MPS portal after logging in. 

You can select an action and view the details or you can also export the details of the selected action in a CSV format.

Events_AuditTrails.PNG

The following table explains the fields on the Audit Trails page:

Field Description
Email Address The email address of the administrator who performed the activity.

Action

The action that the administrator performed on different entities in the MSP portal.

The action can be related to creating, updating, deleting service plans, customers, administrators, and so on.

Entity Type

The type of entities in the MSP portal. 

For example, Customer, Service Plan, Report, Administrator, etc.

Entity Name

The name of the entity on which the action was performed.

For example, Customer Name, Service Plan Name, Report Name, and so on.

Generated On The date and time when the event was generated.
Description The description of the action performed.

The following table lists the events for the actions performed on the MSP portal after logging in:

Event State (Action)

Entity Type

Entity Name

Create

Customer

Customer Name

Update

Customer

Customer Name

Create

Service Plan

Service Plan Name

Update

Service Plan

Service Plan Name

Add

Customer Contact

Customer Name

Delete

Customer Contact

Customer Name

Update

Customer Contact

Customer Name

Subscription History

This tab displays the events for subscription related actions performed on the MPS portal after logging in.

You can export the selected events in a CSV format.

Events_SubscriptionHistory.PNG

The following table lists the fields on the Subscription History page:

Field

Description

Action

The action related to subscription that the administrator performed on the MSP portal.

The action can be related to creating, updating, deleting service plans, customers, administrators, and so on.

Entity Type

The type of entities in the MSP portal. 

For example, Customer, Service Plan, Password, Report, Administrator.

Entity Name

The name of the entity on which the action was performed.

For example, Customer Name, Service Plan Name, Report Name.

Email Address

The email address of the administrator who performed the action.

Description

The description of the action performed.

Generated On

The date and time when the event was generated.

The subscription history events are generated for the following actions:

  • Create customer
  • Upgrade customer
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