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Druva Documentation

Manage service plans

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

Overview

A Service Plan is an option to provide a set of services and support to customers as applicable. Customers can subscribe to the services and support them on a monthly or yearly basis. The administrator can configure various service plans with different configurations and assign the appropriate service plans to the customer.

In the MSC portal, you can create service plans based on a specific edition. With service plans, you can:

  • Provision a customer by subscribing to a service offering/plan and track their usage.
  • Assign customers as Evaluation or Commercial.
  • Package service plans with soft limits for MVP in a service offering that is being subscribed to.
  • Change the service plan of a customer at a later date.

This topic describes the following sections:

Create a new service plan

In the MSC portal, you can create multiple service plans with different combinations of editions, usage reports, and workloads.

Procedure

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click Add Service Plan.

    Service Plans page
  4. In the Add Service Plan dialog box, enter or select appropriate values in all fields.

    MSP_AddServicePlan.png
    Fields Description

    Service Plan Name

    The name of the service plan.

    Note: You cannot change the service plan name later.

    Phoenix Edition

    The edition of the service plan.

    The supported editions are Business, Elite, and Enterprise.

    Usage Report

    The frequency to view the usage report.

    The supported frequencies are Monthly, Quarterly, Half Yearly, and Yearly.

    Compliance Settings

    Workloads

    The backup workloads allowed with the service plan.

    The supported workloads are File servers, MS-SQL, NAS, Oracle, and VMware.

    Backup Frequency Limit

    The frequency (daily or weekly) on which you want backups to repeat.

    Retention Limit

    The duration for which you want to retain snapshots, such as daily, weekly, monthly, or yearly.

  5. After specifying the appropriate values in all required fields, click Save.
    The new service plan is added to the Service Plans page.

On the Service Plans page, you can open a service plan to view the service plan details and the customers who subscribed to that service plan.

Procedure 

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click the service plan name in the Name column.
    The Service Plan details page opens.
    MSP_ViewServiceDetailsPage.png

Edit the service plan details

In a service plan, you can change the Phoenix edition, the usage report frequency, and workloads for the backup.

Procedure

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, select a service plan and click Edit.

    Edit Service Plan
  4. In the Edit Service Plan dialog, make the required changes.
    MSP_EditServicePlan.png

    1. Click the Phoenix Edition drop-down list and select the required edition.

      Note: While editing the edition, you cannot downgrade the existing edition. For example, if the current edition of your service plan is Elite, you cannot downgrade the edition to Enterprise or Business. 

    2. Click the Usage Report drop-down list and select the required frequency.
    3. Click the Workloads drop-down list and add new workloads or remove the unwanted workloads.
  5. Click Save.

On the Service Plans page, you can search for a service plan by name.

Procedure 

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click in the Service Plan Name field.

    Search Service Plan
  4. Enter the service plan name that you want to search and press Enter.
  5. The service plans list is updated, displaying the service plans that match with the specified name.

Filter the service plans list

On the Service Plans page, you can filter the list of service plans by specifying the edition of the service plan and workloads included in the service plan.

Procedure

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click the filter button next to the Service Plan Name field.

    Filter Service Plans
  4. In the Filters dialog box, select required values for Edition and Workloads filters.
    For Workloads, you can select multiple values.
    • (Optional) Click Reset to clear the selected filter values.
  5. Click Apply.
    The service plans list is updated according to the selected filter criteria.
  6. Click the Filter icon again to close the Filters dialog box.

Sort the service plans list

The service plans list table provides a sorting option to sort the list by name and by edition.

Note: At a time, you can sort the list of service plans only by one column.

Procedure

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click the Name column or Edition column to sort the service plans list.

    Service Plans List Sorted
    • The single arrow icon next to the column name indicates the column by which the service plans list is sorted. 
    • The direction or the arrow indicates whether the list is sorted in Ascending order or Descending order. Click the arrow icon to change the sort order.

Add a customer to the service plan

The Service Plan Details page provides an option to select a service plan and add new customers.

Procedure

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click the service plan name in the Name column.
    The Service Plan details page opens.
    MSP_ViewServiceDetailsPage.png
  4. In the Customers panel, click Add Customer.
  5. In the Add Customers dialog box, enter the appropriate customer details.
    For information about fields, see Add a customer.
  6. After adding the customer information, click Save.
    The new customer is added to the list on the Service Plan Details page. The same customer is also listed on the Customers page.

Delete a service plan

You cannot delete the service plan if it is already assigned to any customer.

Procedure

  1. Log in to the MSC portal.

  2. On the main toolbar of the MSC portal, click Service Plans.

  3. On the Service Plans page, select the service plan that you want to delete and click Delete.
    Delete Service Plan
    Alternatively, you can delete a service plan from the service plans details page.

  4. Click the options button at the upper right corner and click Delete.Delete Service Plan

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