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Druva Documentation

Get Started with the MSC portal

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

After onboarding a service provider to the MSC portal, the service provider's administrator can configure the MSC portal according to their business requirements.

To make the MSC portal ready with service plans and customers, the service provider administrator can perform the following tasks:

Step 1: Log in to the MSC portal.

Step 2: Create service plans.

Step 3: Add customers.

Step 4: View the report.

Log in to the MSC portal

Logging into the MS portal requires two-factor authentication. You need to specify the email address, password, and verification OTP to successfully log into the portal. 

The account details are available in the activation email that Druva sends to the MSP administrators. Similarly, the verification OTP is sent to the registered email address. 

For every new administrator, the MSC portal sends the activation email message to the registered email address.

Notes

  • Only MSP administrators can log in to the MSC portal.

  • One administrator should be active in the MSC portal, wherein the secondary administrator can reset account passwords in case the primary administrator's account gets locked out.

  • When the MSP account is created, one sandbox account is created for the MSP with a fixed quota of 5 credits.

 Procedure

  1. Open a browser, and access the MSC portal URL.
  2. Enter the email address and click Next.

    MSP Portal Login
  3. Enter the password and click Submit.

    MSP Portal Password Dialog
    After verifying the specified email and password, the MSC portal sends the verification OTP to the specified email address.

    MSP Portal Verification Code

  4. Copy the verification OTP from the email message and paste it into the text field.

    MSP Portal OTP
     

    Note: Click in the first text box and paste the OTP. The entire OTP is pasted in the respective boxes. 

  5. Click Verify to complete the verification and log into the portal.

Create a new service plan 

In the MSC portal, you can create multiple service plans with different combinations of editions, usage reports, and workloads.

Procedure

  1. Log in to the MSC portal.
  2. On the main toolbar of the MSC portal, click Service Plans.
  3. On the Service Plans page, click Add Service Plan.

    Service Plans page
  4. In the Add Service Plan dialog box, enter or select appropriate values in all fields.

    MSP_AddServicePlan.png
    Fields Description

    Service Plan Name

    The name of the service plan.

    Note: You cannot change the service plan name later.

    Phoenix Edition

    The edition of the service plan.

    The supported editions are Business, Elite, and Enterprise.

    Usage Report

    The frequency to view the usage report.

    The supported frequencies are Monthly, Quarterly, Half Yearly, and Yearly.

    Compliance Settings

    Workloads

    The backup workloads allowed with the service plan.

    The supported workloads are File servers, MS-SQL, NAS, Oracle, and VMware.

    Backup Frequency Limit

    The frequency (daily or weekly) on which you want backups to repeat.

    Retention Limit

    The duration for which you want to retain snapshots, such as daily, weekly, monthly, or yearly.

  5. After specifying the appropriate values in all required fields, click Save.
    The new service plan is added to the Service Plans page.

Add a customer

In the MSC portal, you can add customers and configure a service plan for them. Along with the service plan, you can also configure the credit quota, the effective start and end date of the quota, and the license expiry date.

Procedure

  1. On the main toolbar of the MSC portal, click Customers.
  2. On the Customers page, click Add Customer.
    MSP_ViewCustomers.png
  3. On the Add Customer page, specify appropriate values in the fields.
    MSP_AddCustomer.png
    Field Description
    Account Details
    Account Name The name of the customer account.
    Address The address of the customer.
    Phone Number The phone number of the customer.
    Customer Name The name of the customer.

    Tenant Admin

    The customer administrator who will manage the customer account.

    The administrator with the Tenant Administrator role appears in the field.You can assign multiple tenant administrators to a single customer account.

    For more information about roles and permission, see Role based Access Control.
    Service Details
    Service Plan The service plan that the customer has subscribed to.
    Tenant Type The customer tenant type.
    License Expiry Date The date of license expiry.
    Storage Region The region selected for the data storage.
    Credit Quota The credit quota to be allocated to the customer.
    Quota Effective Date The date from when the credit quota is applicable.
    Quota End Date The end date when the credit quota expires.
  4.  After specifying the appropriate values in all required fields, click Save.
    The new customer is added to the Customers page.

View the report

The MSP Reports provide comprehensive details  of the total backup sets, and storage and credit consumption itemized for the customer.

Note: The General Availability program currently displays only the Tenant Usage Report.

On the MSP Reports page, you can click the Tenant Usage Report to view the total backup sets and credit consumption summary.

Procedure

  1. Log in to the MSC portal.
  2. Click the MSP Reports tab.
    The MSP Reports page appears with the Tenant Usage Report.
    1. Click the Tenant Usage Report.
      The Tenant Usage Report page provides the following details for a customer:
      Field Description
      Service Plan Summary
      Plan The service plan that is selected for the customer.
      Storage Region The region that the customer selected for storing the backup data.
      Effective Date The effective date from when the credit are allocated to the customer.
      End Date The end date when the credits allocated to the customer expire.
      Overall Summary
      # Credits Consumed The total number of credits consumed for all the workloads configured for backup  for the customer.
      # Number of Backup Sets The number of backup sets backed up for the customer.
      Summary by Workloads
      Workload The name of the workload whose resources are configured for backup.
      # Credit Consumed (GB) The number of credits consumed by resources belonging to a particular workload for the customer.
      # Consumed % The percentage of the credits consumed by resources of a particular workload with respect to the total credit consumption for resources belonging to all workloads.
      Summary by Organizations
      Organization The name of the organization in which the resources of the workloads are configured for backup.  
      # Credit Consumed The number of credits consumed by resources belonging to a particular organization for the customer.
      # Consumed % The percentage of the credits consumed by resources of a particular organization with respect to the total credit consumption for resources belonging to all organizations.
      Credit and Storage Consumption Itemized This section granular insights of the credit and storage consumption for resources belonging to workloads in each organization. The details include organization name, workload name, administrative group of the resources, resource name, backup set name, effective allocation date of credits, and the total credits consumed.

       

Log out from the MSC portal

To log out from the MSC portal, click the user profile icon at the upper-right corner of the MSC portal interface and click the Sign out button.

Sign out from the MSP portal

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