DRST_S3_BUCKET_NOT_FOUND

Description: While activation of the Snowball Edge device if the expected S3 bucket is not found on the Snowball, the following error is displayed:

DRST_S3_BUCKET_NOT_FOUND

Resolution: Contact Support to verify the S3 bucket for the storage region.

Activation fails if the status of the Snowball Edge is ‘Request Received’

Description: While activating Snowball Edge, the status of the Snowball Edge must be set to Delivered to Customer on the Management Console. If the status is Request Received, the device will not be activated successfully.

Resolution: Contact Support to update the status on the Management Console.

Activation fails due to incorrect DNS settings

Description: When you launch the EC2 Druva instance on the Snowball Edge device, you might not be able to connect to the internet or resolve DNS.

Resolution: Update the DNS entry to match your desired on-site DNS server in the /etc/resolv.conf file. 

To edit resolv.conf on the DNS Server:

1. Type vi /etc/resolv.conf to open the file.
2. Type i to enter the value.
3. Update the DNS entries.
4. Press Esc key and type :wq to save and exit file.

Activation fails due to name resolution failure

Description: Issue encountered with local name resolution.

Resolution: Add the Druva EC2 hostname as the first entry in the /etc/hosts file.

To edit resolv.conf on the DNS Server:

1. Type vi /etc/hosts to open the file.
2. Type i to enter the value.
3. Enter the following line to add the hostname in hosts file:
   127.0.0.1 localhost <server-hostname>
4. Press Esc key and type :wq to save and exit file.