Skip to main content
Druva Documentation

Order Snowball Edge device

This article describes the procedure to order a Snowball Edge device. Each Snowball Edge device has a storage capacity of approximately 80 TB. Ordering a Snowball Edge device is a service that is charged separately and is not a part of the standard Phoenix subscription. Contact the Druva Sales team for more details.

You can order a  Snowball Edge device in the following AWS regions:

  • US East (North Virginia)
  • US East (Ohio)
  • US West (North California)
  • US West (Oregon)
  • South America (Sao Paulo)
  • EU (Frankfurt)
  • EU (Ireland)
  • EU (London)
  • EU (Paris)
  • Asia Pacific (Tokyo)
  • Asia Pacific (Sydney)

Procedure

  1. Log in to the Phoenix Management Console.

  2. On the menu bar, click All Organizations.

  3. On the Manage menu, click AWS Snowball Edge. The AWS Snowball Edge page appears.

  4. Click New Request. The New Snowball Edge Request page appears.
    New_SBE_req.png

  5. Enter the details in the following sections.
    Note: The Available Capacity field displays the storage capacity of each Snowball Edge device (approximately, 80 TB).

  • Snowball Edge Details

    • Target AWS region: In the drop-down list, select the relevant AWS Snowball Edge region.

    • Devices: Select the number of devices that you want to order.

  • Snowball Edge Shipping Details

    • Street

    • City

    • State

    • Country

    • Zip Code

    • Email ID

    • Phone

  1. Click Request. A dialog box appears with the following message:
    “Request for Snowball Edge once placed cannot be canceled. Are you sure you want to place the request?”

  2. Click Yes to place the order.
    A unique Request ID is generated for each Snowball Edge device. To view the details of all the requests placed, go to the AWS Snowball Edge homepage by following the instruction given in Step 2. The various fields listed on this page are as follows: 

  • Request ID: This is a unique identification number that is generated once the request is placed via the Phoenix Management Console.

  • Snowball Edge ID: This is the unique job identification number of the Snowball Edge device, which is generated after the request is placed.

  • Target AWS region: This is the AWS Snowball Edge region that is selected for backing up your data.

  • Requested on: This is the date on which the request for a Snowball Edge device is placed.

  • Status: This field displays the status of the order. The various possible statuses are as follows:

    • Request Received: This status message confirms that AWS has received the request for a Snowball Edge device.
    • In transit to Customer: This status message confirms that AWS has shipped the Snowball Edge device that was requested to your shipping address and it is currently in transit.
    • Delivered to Customer: This status message confirms that the Snowball Edge device has been delivered to your address.
    • Configured for Seeding: This status message confirms that the Snowball Edge device has been configured for seeding by the customer.
    • Ready to ship back: This status message confirms that the Snowball Edge device is ready to be shipped back to AWS.
    • In transit to AWS: This status message confirms that the Snowball Edge device has been shipped back to AWS by the customer and is currently in transit. When the Snowball Edge device is in transit, the restore to any location fails.
    • Copying Data to Phoenix Cloud: This status message confirms that AWS is in the process of copying your data to the Phoenix Cloud. At this stage, the restores to any location may fail depending on the available data in the Phoenix Cloud.
    • Verifying Imported Data: This status message confirms that Phoenix is currently verifying the data imported to the Phoenix Cloud.
    • Data Successfully Imported: This status message confirms that your data has been successfully imported.
  • Was this article helpful?