The following table lists the system requirements for deploying Phoenix CloudCache.
Note: The prerequisites for Phoenix CloudCache depend on factors such as the size of backup data and the number of backup sets that are mapped to the Phoenix CloudCache. To know the exact prerequisites for your setup, contact Druva Support (firstname.lastname@example.org).
Druva categorizes its platform support levels as following:
- Certified Platforms
A certified platform is fully tested by Quality Assurance (QA) team. Druva certifies these environments and performs regular testing with every cloud release to ensure the functionality works as expected.
- Supported Platforms
A supported platform is not tested by the Druva QA team with every cloud release, however, the functionality should work as expected. Druva will provide support for such platforms. Issues that require time and resources beyond commercial viability may not be addressed.
Certified Operating System
Windows Server (64-bit)
|Windows Server 2012 R2 Standard Edition|
Supported Operating System
Windows Server (64-bit)
|Windows Server 2016|
|CPU||64-bit, quad-core processor|
|RAM||8 GB or greater|
|Network Traffic rules||Outgoing network traffic: Phoenix CloudCache connects to Phoenix cloud using port 443.
Incoming network traffic: Phoenix agents connect to Phoenix CloudCache using port 443.
|Firewall||If a firewall is enabled, allow all outgoing TCP/IP traffic to port 443 for "*.druva.com".|
|Web proxy||Druva supports the following proxy types:
For more information see:
Note: Phoenix does not support 4K native drives in the CloudCache environment. We recommend you to use 512 native drives for backup.
To use Phoenix CloudCache 3.3-7649 or later, install the following agents on the servers that you want to protect:
- Linux RPM version 4.6.1-7433 or later.
- Windows 64/32 bit agent version 4.6.1-7430 or later.
If you do not use the recommended agents, the following errors will be displayed:
- PHOENIX 146 error for agent.
- KeyError 101 error for CloudCache.
Ports and communication protocols for Phoenix
Phoenix CloudCache communicates with your servers and Phoenix Cloud to back up and restore the data. This communication happens through ports and protocols that are secure for communication and transition of data.
Phoenix CloudCache uses Transport Layer Security (TLS) protocol to establish a connection and initiate communication with Phoenix components.
The following diagram depicts the ports and communication protocols that are used by Phoenix CloudCache for secure connection and communication during the backup and restore operations.
The optimum deployment for Phoenix CloudCache depends on the size and amount of activity that you expect your Phoenix setup to handle. In most cases, we recommend that you analyze your organization’s needs to determine the aspects described in this section.
Note: For assistance with setting up Phoenix CloudCache, contact the Druva Support.
Phoenix CloudCache license comes bundled with the Enterprise and Elite editions.
Note: Phoenix CloudCache is not available for the Business edition.
Phoenix recommends installing Phoenix CloudCache within the perimeter of each remote office location. A local installation of Phoenix CloudCache ensures that Phoenix agents can connect to Phoenix CloudCache through Local Area Network (LAN). This ensures faster backups and restores to and from Phoenix CloudCache.
Note: In a production environment, we recommend that you configure one Phoenix CloudCache for each remote office location.
Sizing and setup considerations
To ensure that Phoenix CloudCache can handle multiple backup and restore requests, you must set an optimum size for Phoenix CloudCache. You must also plan for the number of Phoenix CloudCache instances that you require at your remote office locations.
The size of Phoenix CloudCache and the number of Phoenix CloudCache installations that you require depend on the factors, such as:
- The number of servers that you want to back up.
- The type of data backed up.
- Size of the backup data (including incremental backups).
To know more about deployment considerations, contact Druva Support.
The prerequisites for Phoenix CloudCache depend on factors, such as the size of backup data and the number of backup sets that are mapped to the Phoenix CloudCache. To know the exact prerequisites for your setup, contact Druva Support.
Note: In general, we recommend that in a production environment, you install Phoenix CloudCache on a dedicated server.
Backup set mapping considerations
You can map one, multiple, or all the backup sets to a single instance of a Phoenix CloudCache. You can also choose a one-to-one mapping of the backup sets and the Phoenix CloudCache.
The mapping approach that you choose depends on your organization's policies. We recommend that you ensure that your Phoenix CloudCache has sufficient storage to address the requirements of the assigned backup sets.