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Druva Documentation

Known issues

Hybrid Workloads Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

Issue

Description

PHN-92155 

Only schedules created in SYSTEMDB are displayed on the Hybrid Workloads Management Console. 

Workaround: Only use SYSTEM user for SYSTEMDB to create backup schedules with SAP HANA tools.

PHN-92154 

When you delete a backup from the catalog only, there is no way of deleting it physically from Druva Cloud.

Workaround: None. Ensure that you select Also delete physically while deleting backups. See Delete Backups for more information.

PHN-90691 

After configuring a database, if you change the isolation level of an existing database, the OS user for that database changes. This results in missing write permissions for the log directory.  The next job fails with the following error: Error in parsing backint input file.

Workaround: Restart Druva Service. Open the shell on all the nodes, wait for active jobs to complete, and then enter the following command:

systemctl restart Druva-EnterpriseWorkloads.service

PHN-90697 

If data recovery is canceled from the SAP HANA tools after it has started recovery of files, this job fails with an error, and orphan Backint processes exist at the OS level.

Workaround: Restart the SAP HANA database to clear the orphan backint processes.

PHN-92156 

SAP HANA runs a Catalog Backup with delete. If delete takes longer than the Backint timeout, which is 10 minutes by default, the Catalog backup fails.

Workaround: No action required. The next Catalog backup will be successful. 

PHN-92157 

If SAP HANA initiates a delete operation for a backup generation and there is a backup job for that database already in progress, the backup job will fail. SAP HANA gives the delete job higher priority and thus terminates other backup jobs that are running. 

Workaround: Restart the backup job after the delete job completes.