Troubleshooting Phoenix Backup Store issues
Business Enterprise Elite
Unable to start the NFS server on Phoenix Backup Store
Cause
This error occurs if the NFS server is unable to find the backup mount path on the Phoenix Backup Store.
Resolution
Add the backup mount path in the /etc/exports file manually.
Unable to start the Phoenix Backup Store service
Cause
This issue can occur due to multiple reasons.
Resolution
- If the NFS service is not running, start the NFS service.
- For other issues, contact Support.
A disconnected Phoenix Backup Store remains in the waiting to disable state even after disabling it
Cause
This happens when the Druva Cloud waits for the Phoenix Backup Store to get connected so that it can disable it. However, if the Phoenix Backup Store is decommissioned or there is no way it can connect to the Druva Cloud, it stays in the waiting to disable state on the Hybrid Workloads Management Console.
Resolution
- Re-register the Phoenix Backup Store
- To disable the Phoenix Backup Store on the Hybrid Workloads Management Console, contact Support.
Unable to disable the Phoenix Backup Store after replacing the old Phoenix Backup Store
Cause
This happens when the Phoenix Backup Store service is still running on the old Phoenix Backup Store and you attempt to disable the new Phoenix Backup Store.
Resolution
Contact Support to disable the new Phoenix Backup Store and stop the Phoenix Backup Store service on the old Phoenix Backup Store. For more information, see prerequisites to re-registering a Phoenix Backup Store.
Unable to deploy a Phoenix Backup Store on a VMware setup
Cause
The Phoenix Backup Store deployment fails when the MD5 checksum of the downloaded OVA package does not match with the MD5 checksum of the package mentioned on the downloads page. This can occur if there was a problem with the download.
Resolution
Ensure that the MD5 checksum of the downloaded OVA package matches with the MD5 checksum on the downloads page before deploying the Phoenix Backup Store OVA package. The MD5 checksum is mentioned below the Phoenix Backup Store package.
