Skip to main content

How can we help you?

Druva Documentation

Troubleshooting Phoenix Backup Store issues

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

 

Unable to start the NFS server on Phoenix Backup Store

Cause

This error occurs if the NFS server is unable to find the backup mount path on the Phoenix Backup Store.

Resolution

Add the backup mount path in the /etc/exports file manually.

Unable to start the Phoenix Backup Store service

Cause

This issue can occur due to multiple reasons.

Resolution

  • If the NFS service is not running, start the NFS service.
  • For other issues, contact Support.

A disconnected Phoenix Backup Store remains in the waiting to disable state even after disabling it

Cause

This happens when the Druva Cloud waits for the Phoenix Backup Store to get connected so that it can disable it. However, if the Phoenix Backup Store is decommissioned or there is no way it can connect to the Druva Cloud, it stays in the waiting to disable state on the Management Console.

Resolution

  • Re-register the Phoenix Backup Store
  • To disable the Phoenix Backup Store on the Management Console, contact Support.

Unable to disable the Phoenix Backup Store after replacing the old Phoenix Backup Store

Cause

This happens when the Phoenix Backup Store service is still running on the old Phoenix Backup Store and you attempt to disable the new Phoenix Backup Store.

Resolution

Contact Support to disable the new Phoenix Backup Store and stop the Phoenix Backup Store service on the old Phoenix Backup Store. For more information, see prerequisites to re-registering a Phoenix Backup Store.

Unable to deploy a Phoenix Backup Store on a VMware setup

Cause

The Phoenix Backup Store deployment fails when the MD5 checksum of the downloaded OVA package does not match with the MD5 checksum of the package mentioned on the downloads page. This can occur if there was a problem with the download. 

Resolution

Ensure that the MD5 checksum of the downloaded OVA package matches with the MD5 checksum on the downloads page before deploying the Phoenix Backup Store OVA package. The MD5 checksum is mentioned below the Phoenix Backup Store package.

Downloads_ova.PNG

  • Was this article helpful?