Monitoring VMware jobs

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Jobs

The Jobs page within the Protect > VMware page in the Management Console displays a list of all backup, restore, instant restore, migrate to production, log request, and backup proxy deployment jobs. The Jobs page shows the progress of each VMware job. Job details are available for all jobs. In the job details page you can see the job details and the logs.

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To access the VMware Jobs page, perform the following tasks:

In the left navigation pane, click All Jobs.

The following table lists the fields on the Jobs page.

Field	Description
Job ID	A unique identification number associated with the job. Click on the job ID to view the job details. For more information, see View job summary. You can also view the logs of each job. For more information, see View job logs.
Job Type	The type of job operation, such as Backup, Restore, Restore (Instant restore), Restore (Migrate to Production), Log Request, and Backup Proxy Deployment. You can also filter the jobs based on the type of operation.
VM Name	The name of the virtual machine, for which Druva initiates the job.
vCenter/ESXi	The name of vCenter/ESXi on which the virtual machine resides. Note: You can filter the VMware Jobs page by vCenter/ESXi to display all jobs specific to a vCenter or ESXi server.
Start Time	The time when the job operation starts.
End Time	The time when the job operations complete.
Status	The status of the triggered job. Queued: The triggered jobs that are waiting to be processed. Running: The jobs that are being processed. After the estimation is completed, the percentage of data uploaded to the cloud is displayed. The restore job completion percentage is first displayed on the screen, and if Malicious File Scan is enabled, the scan completion percentage is also shown. Note: The scan percentage details are also displayed on the Jobs Summary page. For more information, see Malicious File Scan Details. Successful: The jobs processed without any errors. Successful with errors: The jobs that are processed but have some errors. Failed: The jobs that were not processed successfully. Note: A failed job is displayed with an error code. Hover on the error code to view the error message. The error code hyperlink redirects to the exact error message description on the documentation portal. Canceled: The jobs that were canceled. Waiting for Retry: The jobs that failed in the previous attempt and waiting to be processed again. For more information on Automatic retry, see Backup retry. Skipped: The jobs that did not start within the scheduled window because another job was in progress or the UndefinedNameError: reference to undefined name 'agent' (click for details) Callstack: at (Phoenix/030_Configure_Phoenix_for_Backup/010_Backup_and_Restore_VMware/Monitor_VMware_Jobs/Monitoring_VMware_jobs), /content/body/table/tbody/tr[7]/td[2]/ul[2]/li[3]/span, line 1, column 9 or proxy picked the job after the scheduled backup window. Backup window expired: The list of jobs Druva could not complete because the entire data set was not backed up within the specified duration, and a recovery point was not created. Scanning: The jobs that are still being scanned. Scan failed: The jobs for which the scan has failed.

Filters

You can filter jobs by Job Type, vCenter/ESXi, Job Status, and Started in.

Note: You can resize a column on the All Jobs table by dragging it to the desired location.

You can filter jobs by the following Job Types:

Backup
Restore
Log Request
Backup Proxy Deployment
Restore (Instant Restore)
Restore (Migrate to Production)

You can filter jobs by the vCenter or ESXi host.

You can filter jobs by Job Status:

Queued
Running
Successful
Successful with errors
Failed
Cancelled
Waiting for retry
Skipped
Backup window expired
Scanning
Scan failed

You can filter jobs that Started In the:

Last 24 hours
Last 7 days
Last 1 month
Custom date
Note: You can choose a specific date range.

The Job ID, VM Name, and vCenter/ESXi values are clickable. Clicking the Job ID value for a VMware job takes you to the job details page. Clicking the value in the VM Name, or vCenter/ESXi column takes you to the Configured VMs or All Virtual Machines page.

From the Jobs page within the Protect > VMware page, click the Job ID of the job whose details you want to view. The jobs details page is divided into the Summary tab and the Logs tab.

Scan status for sandbox recovery job

The following icons are displayed for a sandbox recovery job on the Jobs page. For more information on sandbox recovery and its success and failure scenarios, see Restore virtual machines using sandbox.

Icon	Text	Description
	No malicious file found	This icon is displayed when the restore job and scan are completed successfully and no malicious files are found during the scan.
	Malicious file scan enabled	This icon is displayed for all sandbox recovery jobs when the job is created and remains till the scanning is complete after the successful restore.
	Malicious file found	This icon is displayed when the restore job and scan are completed successfully, but malicious files are found in the scan job.

Customize table columns

You can customize the table columns using the Customize Table Columns icon.

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You can click the Customize Table Columns icon to get a list of all the columns on the page:

Select the checkbox to display the column.
Clear the checkbox to hide a column on the All Jobs table. Removing unnecessary columns will make the UI more spacious.
Move a column to change the order. The change is reflected in the All Jobs table.

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The column configuration persists across sessions in the same browser.

View job summary

In the left navigation pane, click All Jobs.
Click on the Job ID and click on the Summary tab. Based on the type of the operation, the job summary is displayed.

Backup job summary

Field	Description
Job ID	The unique identification number associated with the job.
Job Type	The type of operation. For a backup job, the Job Type field displays Backup.
VM Name	The virtual machine that initiated the backup.
vCenter/Hypervisor	The vCenter/Hypervisor on which the virtual machine resides.
Backup Policy	The backup policy associated with the server or virtual machine.
App Aware Processing	Indicates if application aware backup was taken for the MS SQL database.
Backup Proxy used for job	The backup proxy used by the backup job.
Start Time	The time when the backup operation started.
End Time	The time when the backup operation finished.
CBT Status	Indicates if CBT is enabled.
Status	Queued: The triggered jobs that are waiting to be processed. Running: The jobs that are being processed. After the estimation is completed, the percentage of data uploaded to the cloud is displayed. Successful: The jobs processed without any errors. Successful with errors: The jobs that are processed but have some errors. Failed: The jobs that were not processed successfully. Note: A failed job is displayed with an error code. Hover on the error code to view the error message. The error code hyperlink redirects to the exact error message description on the documentation portal. Canceled: The jobs that were canceled. Waiting for Retry: The jobs that failed in the previous attempt and waiting to be processed again. For more information on Automatic retry, see Backup retry. Skipped: The jobs that did not start within the scheduled window because another job is in progress. Backup window expired: The list of jobs Druva could not complete because the entire data set was not backed up within the specified duration, and a recovery point was not created.
Error Code	The error code displayed if the backup operation fails. You can click the error code to open the troubleshooting documentation.
Error Message	The error message displayed if the backup operation fails.
Data Estimation
Source Data Scanned	The scanned source data in order to backup.
# VMDK(s) Changed	The total number of virtual machine disks (VMDKs) that were changed with respect to the previous backup.
# VMDK(s) Removed	The total number of virtual machine disks (VMDKs) that were removed with respect to the previous backup.
# VMDK(s) Added	The total number of virtual machine disks (VMDKs) that were added with respect to the previous backup.
Time Taken for Estimation	The approximate time taken to scan the data. The time taken for estimation does not include network retry time.
Data Transfer
Data Transferred to Cloud	The data that is directly uploaded to Cloud after deduplication and compression.
Data Transferred to CloudCache	The incremental data that is directly uploaded to CloudCache after deduplication and compression.
Backup Duration	The total time taken to upload data to Cloud and CloudCache. Backup duration excludes the estimation time, network retry time, and the waiting for retry time.
Backup Speed	The ratio of source data scanned and uploaded to the backup duration.
Bandwidth Consumed	The bit rate to transfer data to cloud and CloudCache.
Environment Details
Disk Read Rate	The bit rate for reading I/O by the agent. The Disk Read Rate is an average of the total data read with respect to the total time taken to read data at various intervals for all drives where data is distributed. For VMware, the Disk Read Rate is the average value across data store(s) where data is spanning.
# Network Retries	The number of network retry attempts made within a job session.
Network Retry Duration	The total time spent in the network retries. It represents the cumulative of all network disconnection duration.

Restore job summary

The following table lists the details displayed on the Job Details page.

Field	Description
Job ID	A unique identification number associated with the job.
Job Type	The type of operation. For the restore job, the Job Type field displays Restore, Restore (MS-SQL- Recovery point), Restore (MS-SQL- Transaction Mark), Restore (MS-SQL- Point in Time), and Restore (Sandbox Recovery). Note: For sandbox recovery scan status icons, see Scan status for sandbox recovery job. For more information on sandbox recovery and its success and failure scenarios, see Restore virtual machines using sandbox.
VM Name	The server or virtual machine on which a restore is initiated.
vCenter/Hypervisor	The vCenter/Hypervisor on which the virtual machine resides.
Backup Proxy used for job	The Backup Proxy used by the restore job.
Start Time	The time when the restore starts.
End Time	The time when the restore operation completes.
Status	The status of the restore operation.
Error Code	The error code of the failed restore operation. You can click the error code to open the troubleshooting documentation.
Error Message	The error message displayed if the restore operation fails.
Restore Location
Recovery point	The recovery point used to restore.
Destination VMware setup	The name of the virtual machine to restore data.
Destination Hypervisor	The location of the destination hypervisor to restore data.
After Restore, maintain database in	The recovery mode in which the MS-SQL databases need to be maintained once the recovery is complete. If the databases are left in the Recovery mode, you cannot perform any further restores. The databases are accessible to users post the restore. If the databases are left in the Non Recovery mode, you can perform further restores. The databases are inaccessible to users until the final restore.
MS-SQL Instances	The name of the instance you want to restore.
Staging VM	The name of the staging VM used for restore.
Target Instance	The name of the restore target instance.
MDF, LDF, NDF Location	The location where you want to restore the files.
Point in Time (Specified)	The point in time from when the data is restored.
Transaction Mark	The transaction mark from when the data is restored.
Restore Type	In case of restore from transaction mark, specifies if the restore must exclude or include the marked transaction in the restore job.
Data Transfer
Restored Data	The total amount of data restored.
Job Speed	The rate at which the data is restored. The restore speed is specified in GB/Hr.
Bandwidth Consumed	The bit rate to transfer data from cloud and CloudCache.
Environment Details
Disk Write Rate	The bit rate for writing I/O by the agent. The Disk Write Rate is the average of the total data written with respect to the total time taken to write data at various intervals.
# Network Retries	The number of network retry attempts made within a job session.
Network Retry Duration	The total time spent in the network retries. It represents the cumulative of all network session duration.
Malicious File Scan Details If VMware Tools is not installed, a warning message is displayed in the Malicious File Scan Details card.
Files Scanned	Number of files scanned for ransomware. Note: Files greater than 4GB are skipped from the scan but are counted in the number of files scanned. Click the numeric value indicating the number of files that were skipped during the scan to get the file details. For more information, see File Details.
Files Skipped	Number of files that were not scanned due to the following reasons: File is empty File is not accessible File is already in use
Malicious Files Found	Number of malicious files found during the scan. Click the numeric value indicating the number of files that were skipped during the scan to get the file details. For more information, see File Details.
Malicious Files Deleted	Number of malicious files deleted after the scan. For more information, see File Details.

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File Details

The following table lists the file details when you click the numeric value indicating the number of files skipped during the scan, malicious files found, and malicious files deleted on the Jobs Summary page.

Field	Description
File Name	Name of the file skipped from the scan or found malicious after the scan.
File Path	Location of the above file.
Reason	The reason why the file was skipped from the scan or found malicious after the scan.
Status	Status if the malicious file is deleted or not. The values are Deleted or Not Deleted. This column is only displayed in the Malicious files tab.

You can click the Skipped files tab to view the details of the files skipped from the scan.
Click Close to close the window. Click Download File List to download a list of files in .csv format.

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You can click the Malicious files tab to view the details of the malicious files after the scan. Click Close to close the window. Click Download File List to download a list of files in .csv format.

malacious files tab.png

Restore (Instant Restore) job summary

The following table lists the details of the Restore (Instant Restore) job:

Tab	Field	Description
Summary	Job ID	A unique identification number associated with the job.
	Job Type	The type of operation. For the instant restore job, the Job Type field displays Restore (Instant Restore).
	VM Name	The server or virtual machine on which an instant restore is initiated.
	vCenter/Hypervisor	The vCenter/Hypervisor on which the virtual machine resides.
	Destination Datastore	The datastore where the virtual machine is restored.
	Start Time	The time when the instant restore starts.
	End Time	The time when the instant restore operation completes.
	Local Storage	The CloudCache to which the virtual machine is mapped for backup.
	Status	The status of the Instant Restore operation.
	Error Code	The error code of the failed instant restore operation. Click the error code to open the troubleshooting documentation.
	Error Message	The error message displayed if the instant restore operation fails.
	Restore Location
	Destination Hypervisor	The ESXi hypervisor where the virtual machine is restored.
	Recovery point	The Hot recovery point used for Instant Restore.
	Instant Recovered VM Name	Name of the instantly restored virtual machine.
Logs	Progress Logs	Displays the progress logs of the instant restore operation for a job.
Logs	Detailed Logs	The detailed logs for the instant restore operation of that job. You can download the detailed logs for the job using the Request Log Jobs button. For more information, see Logs.

Restore (Migrate to Production) job summary

The following table lists the details of the Restore (Migrate to Production) job:

Tab	Field	Description
Summary	Job ID	A unique identification number associated with the job.
	Job Type	The type of operation. For the instant restore job, the Job Type field displays Restore (Migrate to Production).
	Backup Proxy used for job	The Backup Proxy used by the migration job.
	vCenter/Hypervisor	The vCenter/Hypervisor on which the virtual machine resides.
	Destination Datastore	The datastore where the virtual machine is migrated.
	Start Time	The time when the migration to production starts.
	End Time	The time when the migration to production completes.
	Local Storage	The CloudCache to which the virtual machine is mapped for backup.
	Status	The status of the Migrate to Production operation.
	Error Code	The error code of the failed migration to production operation. Click the error code to open the troubleshooting documentation.
	Error Message	The error message displayed if the migration to production operation fails.
	Restore Location
	Destination Hypervisor	The ESXi hypervisor where the virtual machine is migrated.
	Recovery point	The Hot recovery point used for Instant Restore.
	Instant Recovered VM Name	Name of the instantly restored virtual machine.
Logs	Progress Logs	Displays the progress logs of the migration to production operation for a job.
Logs	Detailed Logs	The detailed logs for the migration to production operation of that job. You can download the detailed logs for the job using the Request Log Jobs button. For more information, see Logs.

Log Request job summary

The following table lists the details displayed on the Job Details page.

Field	Description
Job ID	A unique identification number associated with the job.
Job Type	The type of operation. For log request job, the Job Type field displays Log Request.
VM Name	The name of the virtual machine for which the log is requested.
vCenter/Hypervisor	The vCenter/Hypervisor to which the virtual machine belongs to.
Job ID for requested logs	The job identification number for which the log request is generated.
Start Time	The time when the log request initiates.
End Time	The time when the log request completes.
Status	The status of the log request. Successful: The job completes successfully. Failed: The job fails.
Log Size	The size of the extracted log files.
Logs	The time of log request with the option to download log files.
Error Message	The error message displayed if the log request operation fails.

Backup proxy deployment job summary

The following table lists the details displayed on the Job Details page.

Field	Description
Job ID	The unique identification number associated with the job.
Job Type	The type of operation. For a proxy deployment job, the Job Type field displays Backup Proxy Deployment.
vCenter/ESXi	The vCenter/ESXi on which the backup proxy is deployed.
Datacenter	The datacenter the backup proxy pools and the vCenter/ESXi is part of.
Backup Proxy Pool used for job	The backup proxy pool the backup proxy will be added to.
Start Time	The time when the deployment operation starts.
End Time	The time when the deployment operation completes.
Backup Proxy Deployed	Current status of the number of backup proxies deployed
Backup proxy used for job	Backup proxy used for deployment of additional backup proxy.
Status	The status of the deployment job. The status can be one of the following: Running Successful Successful with errors Failed
Backup proxy details
Backup Proxy Name	Name of the backup proxy that is being deployed.
ESXi Host	The ESXi host on which the backup proxy is deployed.
Datastore	The datastore to which the backup proxy is deployed
IP Address	IP address of the backup proxy.
Status	Following statuses are displayed for each proxy: In Progress Successful Failed

View job logs

The Logs page displays the following information in each section:

Section	Description
Progress Logs	Displays the progress logs for the selected job. Note: The progress log will contain the information about automatic backup retries.
Detailed Logs	The detailed logs for the selected job. You can download the logs within seven days of the request. Note: The detailed logs and client logs follow the backup proxy time zone.

Section

Description

Progress Logs

Displays the progress logs for the selected job.

Note: The progress log will contain the information about automatic backup retries.

Detailed Logs

The detailed logs for the selected job. You can download the logs within seven days of the request.

Note: The detailed logs and client logs follow the backup proxy time zone.

By default, Druva displays the timestamps for each job following the administrator time zone. If you set a time zone when updating your account details, the timestamps follow the changed time zone. Both system and progress logs will follow the administrator's time zone.

In the left navigation pane, click All Jobs.
Click on the Job ID and click on the Logs tab.
You can view the progress logs of the respective operation for a job.
To download the detailed logs for the job, click Request Log Jobs.
After you receive an email, the Download Detailed log button is activated. Click the button to download the log zip file.

Note: The debug logs on the VMware backup proxy contain IP addresses of all hops between your VMware backup proxy and Druva Cloud. This information is recorded solely for troubleshooting purposes.

Upload requested logs

The log files are used to analyze and troubleshoot the issues you might encounter while performing a task. For assistance in resolving the issues, you can share the log files with technical support.

Note: Process logs are only available for backup and restore jobs.

The detailed logs include the following:

Common logs for Window, Linux, and backup proxy	Window logs	Linux logs	Backup proxy logs
Druva Phoenix Config	Window event/Application logs	Dmesg logs	VMware logs
Agent-specific Logs	VSS information	System information
Main Service logs

You can request job logs within 30 days of triggering the job. You must download the requested logs within 7 days of triggering the request.If the log file is 4.5 MB or smaller, you can send it to technical support as an email attachment. If the log file exceeds 4.5 MB in size, perform the following tasks to send the logs to support:

Go to https://upload.druva.com/
Enter the case number in the Ticket Number field.
Click Choose File, and add the compressed files to upload.
Click Upload. Notify the support engineer that the logs have been uploaded on the portal by responding to the ongoing support ticket email.

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