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Druva Documentation

Enable debug logging for Phoenix backup proxy

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Supported inSync mobile app versions:3.7 or later

To enable debug logging for Phoenix backup proxy

  1. Stop the Phoenix Agent service on the backup proxy. Run the following command:
    /etc/init.d/Phoenix stop

  2. Verify if any Phoenix processes are still running. Run the following command:
    ps -ef| grep -i Phoenix

  3. If any process is still found running, kill the process. Run the following command:
    Kill -9 <process id>
  4. Go to /etc/Phoenix/VMWARE and edit Phoenix.cfg file using vi editor.
  5. Change the value of DEBUGLEVEL from 0 to 9  and save the configuration file.
  6. Edit the vddk.cfg file at located at.
    /etc/Phoenix/vddk.cfg
  7. As the file is blank, enter the following details and save the file.
    vixDiskLib.transport.LogLevel=6
    vixDiskLib.nfc.LogLevel=4
  8. Start the Phoenix Agent service on the backup proxy. Run the following command:
    /etc/init.d/Phoenix start
  9. Recreate the issue.
  10. Share the following directories with Druva technical support.
    • /var/log/Phoenix directory
    • /tmp/vmware-root directory
  11. Start the Phoenix Agent service on the backup proxy. Run the following command:
    /etc/init.d/Phoenix start

Debug mode for logging is enabled for Phoenix backup proxy.

To disable debug logging for Phoenix backup proxy

  1. Stop the Phoenix Agent service on the backup proxy using the command:
    /etc/init.d/Phoenix stop
  2. Verify if any Phoenix processes are still running.
    ps -ef| grep -i Phoenix
  3. If any process is still found running, kill the process with the following command: 
    Kill -9 <process id>
  4. Go to /etc/Phoenix/VMWARE and edit the Phoenix.cfg file using the vi editor.
  5. Change the value of DEBUGLEVEL from 9 to 0  and save the configuration file.
  6. Edit the vddk.cfg file located at the /etc/Phoenix/vddk.cfg location and remove the following lines and save the file.
    vixDiskLib.transport.LogLevel=6
    vixDiskLib.nfc.LogLevel=4
  7. Start the Phoenix Agent service on the backup proxy.
    /etc/init.d/Phoenix start
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