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Druva Documentation

Troubleshoot common scenarios

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

This topic lists the scenarios that you might frequently encounter while executing backup and restore for File server.

Phoenix agent is unable to create VSS snapshot

Resolution: If you are using Microsoft native VSS, ensure that the VSS service is running. You can access Windows Task Manager and verify that the status of Volume Shadow Copy (VSS) service is running.

If you are using third-party VSS provider, ensure that you have configured Phoenix agents to recognize the third-party VSS provider. For more information, see Configure Phoenix agent to recognize a VSS provider.

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