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Druva Documentation

Backup network drives with the Phoenix agent

Phoenix Editions: File:/tick.png Business File:/cross.png Enterprise File:/tick.png Elite

This section describes how you can configure Phoenix Agent to backup network/mapped drives.

Note: The user whose credentials are used for mapping the drives must be a member of either the Administrators or the Backup Operators group. 

For example: If you map D:/ and E:/ drives on server B to server A for backup. Phoenix can back up these drives provided that you are a member of the Administrators or the Backup Operators group.

Before you begin

  • Download the Phoenix agent installer, and install or re-install Phoenix agents on your file servers.

Note: Ensure that the agent is activated. See activation steps above.

Configure Phoenix to recognize mapped drives 

  1. Log on to the server as an administrator on which the newly-installed Phoenix agents are running.

  2. Open the command prompt, and run one of the following commands
    You can find the executable under C:\Program Files\Druva\Phoenix Agent.
  • For Servers in domain:
1 PhoenixControl.exe configure_unc_share <Drive letter> <Network path> <Domain name>\<Username> <In plain text, password>

               For example: PhoenixControl.exe configure_unc_share y: \\192.168.63.106\C$\backupData acme.local\admin acme123

  • For servers not in domain:
1 PhoenixControl.exe configure_unc_share <Drive letter> <Network path> <Computer name>\<Username> <In plain text, password>

                For example: PhoenixControl.exe configure_unc_share y: \\192.168.63.106\C$\backupData serverUSEast\admin acme123

Note: The drive letter you use in the commands must not be in use by windows. You must use a unique letter and also update it in the backup policy
 For example: You have mapped the network share to Y: . Therefore you cannot use Y: and must specify a random drive letter not being used by Windows such as X: and ensure this drive letter (X:) is updated in the Backup Policy.

Note: You cannot perform a restore to a mapped drive.

 Unconfigure Phoenix from recognizing mapped drives

  1. Log on to the file servers on which the drives are mapped.
  2. Open the command prompt, and run one of the below commands.
    You can find the executable under C:\Program Files\Druva\Phoenix Agent.
  • For Servers in domain:
1 PhoenixControl.exe unconfigure_unc_share <Drive letter> <Network path> <Domain name>\<Username> <In plain text, password>

 For example: PhoenixControl.exe unconfigure_unc_share y: \\192.168.63.106\C$\backupData acme.local\admin acme123 

  • For servers not in domain:
1 PhoenixControl.exe unconfigure_unc_share <Drive letter> <Network path> <Computer name>\<Username><In plain text, password>

  For example: PhoenixControl.exe unconfigure_unc_share y: \\192.168.63.106\C$\backupData serverUSEast\admin acme123

Note: You must remove the mapped drive from the backup policy.