Create a new Service Plan
Overview
A Service Plan is an option that helps Managed Service Partners (MSP) to map Data Protection and Governance for their customers to the tailor-made service plans (all editions), and subscribe to them to avail and use this feature.
Druva provides a Default Service Plan which has some default configurations set to help Managed Service Partners (MSP) get started. We also provide a Sandbox customer that Managed Service Partners (MSP) can use for internal demos, trainings only.
In the Managed Service Center (MSC) portal, you can create service plans based on a specific edition. With service plans, you can:
- Provision a customer by subscribing to a service offering/plan.
- Package service plans with soft limits for MVP in a service offering that is being subscribed to.
Create a new service plan
In the Managed Service Center (MSC) portal, you can create multiple service plans with different combinations of editions and workloads.
Procedure
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Log in to the Managed Services Center (MSC) portal.
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On the top navigation bar of the MSC portal, click Service Plans.
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On the Service Plans page, click Add Service Plan.
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In the Add Service Plan dialog box, enter or select appropriate values in all required fields.
The following table provides information about the different fields for Add a Service Plan dialog box:
|
Fields |
Description |
|---|---|
| Details | |
| Service Plan |
Provide a name for the Service Plan that you want to create and map to Druva product editions.
|
|
Hybrid Workload Details |
|
|
Edition |
Select the required Druva product edition as per your requirement. You can choose from the following available options:
|
|
Workloads |
Select the workloads that you want to include for data protection. The supported workloads are File servers, Hyper-V, MS-SQL, NAS, Oracle, and VMware. |
|
Backup Frequency Limit |
Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Backup Frequency. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the backup frequency does not adhere to the set limits. You can choose Daily or Weekly. If you choose weekly, you get an option to choose from 0 to 6 times a week.
|
|
Retention limit |
Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Retention. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the retention limit does not adhere to the set limits. The duration for which you want to retain snapshots, such as daily, weekly, monthly, or yearly. You can choose daily, weekly, monthly, or yearly and provide a value between 0 to 9999.
|
|
Microsoft 365 Details |
|
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Edition |
Select the required Druva product edition as per your requirement. You can choose from the following available options:
|
| Unlimited Storage |
Select this checkbox if you want customers to be on an unlimited storage plan for Microsoft 365.
|
| Sensitive Data Governance |
Select this check box to enable and avail the Sensitive Data Governance capability to manage and protect sensitive data.
|
|
Workloads |
Select the workloads that you want to include for data protection and governance. The supported workloads are Exchange Online, OneDrive, Public Folder, SharePoint, and Teams.
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|
Backup Frequency Limit |
Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Backup Frequency. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the backup frequency does not adhere to the set limits. You can choose Daily or Weekly. If you choose weekly, you get an option to choose from 0 to 6 times a week.
|
|
Retention limit |
Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Retention. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the retention limit does not adhere to the set limits. The duration for which you want to retain snapshots, such as daily, weekly, monthly, or yearly. You can choose daily, weekly, monthly, or yearly and provide a value between 0 to 9999.
|
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Click Save to add the new service plan.