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Druva Documentation

Create a new Service Plan

License editions: To understand the applicable license editions, see Plans & Pricing.

Overview 

A Service Plan is an option that helps Managed Service Partners (MSP) to map Data Protection and Governance for their customers to the tailor-made service plans (all editions), and subscribe to them to avail and use this feature.

Druva provides a Default Service Plan which has some default configurations set to help Managed Service Partners (MSP) get started. We also provide a Sandbox customer that Managed Service Partners (MSP) can use for internal demos, trainings only. 

In the Managed Service Center (MSC) portal, you can create service plans based on a specific edition. With service plans, you can:

  • Provision a customer by subscribing to a service offering/plan.
  • Package service plans with soft limits for MVP in a service offering that is being subscribed to.

Create a new service plan

In the Managed Service Center (MSC) portal, you can create multiple service plans with different combinations of editions and workloads.

Procedure

  1. Log in to the Managed Services Center (MSC) portal.

  2. On the top navigation bar of the MSC portal, click Service Plans.

  3. On the Service Plans page, click Add Service Plan.

Service Plan landing.jpg

  1. In the Add Service Plan dialog box, enter or select appropriate values in all required fields.

Add_service_plan part1.jpg

Add_ServicePlan.jpg

The following table provides information about the different fields for Add a Service Plan dialog box: 

Fields

Description

Details
Service Plan 

Provide a name for the Service Plan that you want to create and map to Druva product editions.

Note:  Service Plan Name once assigned cannot be changed later.

Hybrid Workload Details

Edition

Select the required Druva product edition as per your requirement.

You can choose from the following available options:

  • Business: This edition has limited features.
  • Enterprise: This edition includes features from Business along with additional features.
  • Elite: This edition includes features from Business along with additional features.

Note:  Edition once assigned to a service plan can be edited or upgraded only to a higher version. For example, if you have assigned Enterprise edition to a service plan earlier , while editing  a service plan you can update the edition to Elite only.

Workloads

Select the workloads that you want to include for data protection.

The supported workloads are File servers, Hyper-V, MS-SQL, NAS, Oracle, and VMware.

This feature is used to ensure that the customer tenant is in compliance with service levels defined by the partner for the customer.

Backup Frequency Limit

Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Backup Frequency. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the backup frequency does not adhere to the set limits.

You can choose Daily or Weekly. If you choose weekly, you get an option to choose from 0 to 6 times a week. 

Note: Compliance Alerts are currently disabled and will be available in the upcoming release.

Retention limit

Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Retention. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the retention limit does not adhere to the set limits.

The duration for which you want to retain snapshots, such as daily, weekly, monthly, or yearly. You can choose daily, weekly, monthly, or yearly and provide a value between 0 to 9999.

NoteCompliance Alerts are currently disabled and will be available in the upcoming release.

Microsoft 365 Details

Edition

Select the required Druva product edition as per your requirement.

You can choose from the following available options:

  • Business: This edition has limited features.
  • Enterprise: This edition includes features from Business along with additional features such as Unlimited Storage and Sensitive Data Governance.
  • Elite: This edition includes features from Business along with additional features such as Unlimited Storage and Sensitive Data Governance.

Note: Edition once assigned to a service plan can be edited or upgraded only to a higher version. For example, if you have assigned Enterprise edition to a service plan earlier , while editing  a service plan you can update the edition to Elite only.

Unlimited Storage

Select this checkbox if you want customers to be on an unlimited storage plan for Microsoft 365.

Note:  This option is displayed only if you have selected  either Enterprise or Elite product edition.

Sensitive Data Governance

Select this check box to enable and avail the Sensitive Data Governance capability to manage and protect sensitive data.

Note:  This option is displayed only if you have selected  either Enterprise or Elite product edition.

Workloads

Select the workloads that you want to include for data protection and governance.

The supported workloads are Exchange Online, OneDrive, Public Folder, SharePoint, and Teams.

This feature is used to ensure that the customer tenant is in compliance with service levels defined by the partner for the customer.

 

Backup Frequency Limit

Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Backup Frequency. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the backup frequency does not adhere to the set limits.

You can choose Daily or Weekly. If you choose weekly, you get an option to choose from 0 to 6 times a week.

NoteCompliance Alerts are currently disabled and will be available in the upcoming release.

Retention limit

Select and provide Lower (min) and Upper (max) limits for Compliance Alerts for Retention. These limits help you monitor and optimize backups. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts to your configured email addresses. if the retention limit does not adhere to the set limits.

The duration for which you want to retain snapshots, such as daily, weekly, monthly, or yearly. You can choose daily, weekly, monthly, or yearly and provide a value between 0 to 9999.

 NoteCompliance Alerts are currently disabled and will be available in the upcoming release.

  1. Click Save to add the new service plan.

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