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Druva Documentation

Release Notes

May 05, 2022

New Feature

New Reports API​​​​​

You can now generate and view the following MSP reports using the Reports API.

  • Backup sets report
  • Tenant consumption report
  • Tenant Quota report
  • Global Usage report

For more information, see Reports API on the Druva developer portal.

April 07, 2022


MSP license expiry date is decoupled with the tenant license expiry date

You can now set a license expiry date higher than the MSP license expiry date for a tenant.  You can configure the tenant license expiry date from the MSC portal.

For more information, see, Provisioning a new tenant.

March 24, 2022


Access multiple tenant consoles concurrently ​​​​​

You now have an option to download the extensions that allow you to access more than one tenant's consoles simultaneously.

You can download the extensions for Google Chrome and Microsoft Edge browsers either from the Customers page or > Download.

Download extension.gif

For more information, see Access Tenant Console.

Increase in quota for sandbox tenant type​​​​​

We have now increased the default quota to 1000 for new and existing sandbox tenant types. 

For existing customers, if the assigned quota is set as 5, it will be automatically changed to 1000 with this enhancement.

For more information, see Things to consider for sandbox tenant types.

Fixed Issues


Issue Description

Fixed the issue wherein administrators are unable to subscribe to alerts.

March 10, 2022

New Feature

Relax idle session timeout duration

For security reasons, by default, the administrators are automatically logged out of their sessions on the Druva product consoles if there is no activity for 30 minutes.

However, if you want to avoid undesired inactive session terminations and facilitate administrators with the required operational ease, you now have an option to extend the idle session duration up to 6 hours.

For more information, see, Configure Idle Session Timeout.

Known Issues


Issue Description

Administrators are unable to subscribe to alerts.

February 24, 2022


Capability to edit Sandbox tenant details

You can now enable and add products and edit details for Sandbox tenants per your organization's requirements.

Customer action required: If a new product gets added after the provisioning of the MSP instance, you have to edit the sandbox tenant to add this new product. For example, the sandbox tenant had only the Hybrid Workload added while provisioning the MSP instance. Microsoft 365 gets added after that. You have to edit the sandbox tenant to add Microsoft 365.

For more information, see, Manage Customers.

Changes to MSP admin requirements for access to all features on the MSC portal

Now, you can access all features on the MSC portal only if you have at least two MSP administrators created. If there is only one MSP administrator in the MSC portal, a notification requests you create a second administrator. 

Customer action required: None.

For more information, see Create and Manage administrators.

Fixed Issues


Issue Description
MSP-3016 Fixed the issue wherein the products did not delete within a stipulated time.

February 10, 2022

There are no new features and enhancements in this release.

Known Issues


Issue Description

For existing customers, administrators cannot edit the service plan with a backup frequency set to Daily with zero as the minimum and maximum value (Default) as the Save button remains disabled.

Workaround: You must change the default values to edit and save the service plan.

January 27, 2022

New Feature

Introducing third-party APIs for Druva MSP

Druva MSP APIs empower Managed Service Providers (MSPs) to streamline and integrate Druva MSC workflows into their pre-existing workflows and tools.

With APIs, you can integrate, automate, and orchestrate customer management workflows that otherwise require execution manually via logging into the MSC portal.

Customer action required: None

For more information, see,

To view all Druva MSP APIs, see,


View the count of alerts generated for Hybrid Workloads

You can now view the number of alerts generated for Hybrid Workloads on the Customer Health tab for the following alert types:

  • Critical

  • Warning

  • Info

This capability is helpful for auditing purposes and helps take corrective actions for business continuity.

Alerts widget_CustomerHealth tab for HW.png

Customer action required: None.

For more information, see, Manage Customers.


Option to customize Customer listing page

You can now add and remove columns on the Customer listing page.  The option allows you to display the required columns and view only the necessary details per your business requirements.

option to custumize customer listing table columns.gif

Customer action required: None.

For more information, see Customize Table Columns on the Customer listing page.

December 30, 2021

New features

Automatic deletion of the product from Managed Services Center (MSC) portal

Do you wish to delete a customer along with the products associated with them? If yes, you can now do this from the MSC portal.

On the MSC portal, when you select Customers > Delete to perform a delete action for a customer, the product associated with that customer gets removed automatically.


For more information, see Delete a Customer account.

Action required: Contact Support to enable the Delete product for customer and Delete product for customer now features.

Filter your customer list with the new Tenant Admin parameter

You can narrow down your customer listing based on the tenant admin associated with the customer. On the Customers listing page, click filter_icon.jpg  icon and select the tenant admin from the dropdown to get a display and view of specific tenant administrators.

Tenant_admin option for filter.png

Action required: None

For more information, see the Filter Customers list.

Known Issue

Issue Description

When an administrator tries to accept terms and conditions for a newly added tenant in a scenario wherein there was already one tenant initially that was not activated (did not accept terms and conditions) and in a suspended or deleted state, license expired error is displayed.

Workaround: To resolve this issue, do the following:

  1. Unsuspend or undelete the first tenant that is not activated.

  2. Add the new tenant and activate the new tenant - Accept terms and conditions.

  3. Suspend or delete the first tenant again.

December 16, 2021

New Feature

Consolidated reports for Microsoft 365 and Hybrid Workloads to understand product usage and consumption

The reports now include information about Microsoft 365 Druva service as well; wherein, you get a consolidated view of Hybrid workloads and Microsoft 365.

You can monitor product consumption and usage of the subscribed Druva services to gain actionable insights and make billing-related decisions and manage customer accounts. 

The following reports are updated: 

Subscribe, email, or download the required report sections in a PDF or CSV format. See, Managing Reports.

December 02, 2021

This release includes minor bug fixes and enhancements pertaining to Alerts and Reports.

November 18, 2021

New Feature

Introducing Microsoft 365 data protection and Governance services via Managed Service Center portal

We are excited to bring in the Microsoft 365 data protection and Governance feature for our Managed Service Partners (MSP) to help them adapt their portfolio of services to better align with the market demands and their customer’s changing technology and Cloud footprint.

With this capability, Managed Service Partners (MSP) can now provide holistic data protection and Governance offering to their customers who use the Microsoft 365 (M365) suite.

This capability is available in addition to the currently available  Hybrid Workloads data protection.


Here are the benefits and a sneak-peek of the new offering for Managed Service Partners:

  • You can map Microsoft 365 for the customers to the tailor-made service plans (all editions), and subscribe to them to avail and use this feature. For more information, see:

  • Provision tenants for Druva Microsoft 365 Data Protection and Governance services, and manage the quota, storage details, number of users, and different statistical metrics to monitor customer health. For more information, see Provisioning a new tenant.

Customer action required: Contact your Druva account representative to enable this new offering.


Due to this new capability, the following features  for both Hybrid Workloads and Microsoft 365 will  currently not be available  and will be  available in the upcoming release:

  • Compliance Alerts

  • Reporting  will display stale data.

  • Suspend customers

  • Delete customers


Flexibility to set backup frequency and retention limits

Lower (Min) and Upper (Max) compliance limits options are now added to the Backup Frequency and Retention limit section on the Edit/Add Service Plan page.

Min and Max.jpg

With this enhancement, you can now provide Lower (min) and Upper (max) limits for Backup Frequency (Daily or Weekly) and Retention (Daily, Weekly, or Monthly) while adding or updating a service plan. Based on the Lower (min) and Upper (max) limits provided, you will receive alerts if the backup frequency or retention period does not adhere to the set limits and thus helps you monitor and optimize data backup.

For example,  if you have provided 5 times (Daily/Weekly) as the Lower (min) and 10 times (Daily/Weekly) as Upper (max) limit for Backup Frequency, you will receive an alert if the backup frequency is less than 5 times (Daily/Weekly) and also when it is more than 10 times (Daily/Weekly).

For more information, see Create a new Service Plan.

Note: Compliance Alerts are currently disabled and will be available in the upcoming release.

UI improvements

With our goal to simplify the Managed Service Center (MSC) portal UI, we have made the following enhancements:

  • Service Level Agreement (SLA) dashboard is now renamed to Customer Health dashboard.

SLA to Customer health.jpg

  • Credit Quota is now renamed to Quota.

Credit quota to quota_marked.jpg

  • Sorting of  Customer listing in Service Plans details page is now according to Name and Quota.

Sorting UI change for Customer listing on SP.jpg

  • Comments option is now added under the Contact details on the Customers page. Managed Service Providers (MSP) can use this feature for mentioning the contact's designation, team, or any other relevant details.

Extra comment column in customer_marked.jpg

September 23, 2021


The following enhancements have been released with today's cloud push.

Manage your customer accounts

We have enhanced the Managed Services Center portal to enable you to perform the following actions:

  • You can now schedule to delete a customer account.
    • An account can be deleted after 30 days. The customer account is set in a suspended state until the deletion process is initiated.
    • An account can be deleted after 24 hours. The customer account is set in a suspended state until the deletion process is initiated.
  • You can now suspend a customer account.

Enhanced  Jobs Details page

The Jobs Details page has been enhanced to list all Disaster  Recovery jobs. You can also backup, restore, cancel or pause a DR Job.

Multi-factor authentication

We have enhanced security by supporting multi-factor authentication for the Delete action through customer acknowledgments and sending an OTP via email. It is enabled for fail-safe administrators.

Fixed Issues

Issue Description


Cloud Platform Console intermittently displays error messages when accessed from the MSC portal. Due to this issue, the information populated in the Data Protection Summary and Service Utilization panels on Cloud Platform Console was not visible.

This issue has been fixed in this release.

Known Issues

Issue Description


DR Jobs will be shown only for the Default Organization of customers. DR Jobs for organizations created using Hybrid Workloads Management Console won't be visible. 

Workaround: Contact Support.

July 15, 2021

Fixed Issues

The following issue has been fixed in this release:

Issue Description


The Read-Only MSP Administrators could not access all MSP Events. This issue is now fixed.

June 22, 2021

Managed Services Center portal is now generally available!

Druva launches a brand new Managed Services Center (MSC) portal for Druva service providers to meet their data protection needs. By partnering up with Druva, service providers can now leverage Druva SaaS offerings and deliver best-in-class data protection solutions to their customers. 

The rich user interface of the Managed Services Center (MSC) portal enriches MSP Administrators to intuitively perform the following tasks:

  • Quickly create service plans based on the business needs and manage customers
  • Manage report and report subscriptions
  • Track credit and storage consumption
  • Facilitate role-based administration to effectively manage customers and service plans.
  • Manage events and alerts, and their subscriptions
  • Get insights into job activities for your configured workloads

For more information, see Managed Services Center

Customer action required: Contact the Druva Sales team to get started.

Known Issues

  • The Compliance Settings fields available on the Add Service Plan page are optional. However, the Cloud Push released on June 22, 2021, requires you to select the Workloads options while adding a service plan.
  • The Credit Quota field available on the Add Customer page is optional. However, the Cloud Push released on June 22, 2021, requires you to specify the credit quota while creating a customer.


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