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Druva Documentation

Events

License editions: To understand the applicable license editions, see Plans & Pricing.

Overview

In the MSC portal, the Event Details page displays events for different actions performed on the MSC portal. The actions are grouped in to following categories:

View Events page

This section describes the fields and actions on the Events page. 

The Events page provides information about the events that occurred in the MSC portal for different actions that administrators perform. These actions can be related to login to the portal, adding, editing, deleting a subscription or any entity, etc.

Access Path Edit section

  1. Log in to the Managed Services Center (MSC) portal.
  2. On the main toolbar of the MSC portal, click Events.
    The Events page appears with options to view events into different categories, such as Login Activities, Audit Trails, Subscription History.

Screenshot Edit section

Events_screen.PNG

Login Activities

This tab displays all events that occurred during the login into the MSC portal. You can export the selected events in a CSV format.

Events_screen.PNG

The following table explains the columns:

Field

Description

Action

The current status of the login activity.

IP Address

The IP address of the system where the action is performed.

Generated On

The date and time when the event is generated.

Email Address

The email address associated with the administrator performing the login activity. 

The following login activities events are tracked:

  • Login Success
  • Login Failed

Audit Trails

This tab displays the events for each action performed on the MPS portal after logging in. 

You can select an action and view the details or you can also export the details of the selected action in a CSV format.

Events_AuditTrails.PNG

The following table explains the fields on the Audit Trails page:

Field Description
Email Address The email address of the administrator who performed the activity.

Action

The action that the administrator performed on different entities in the MSC portal.

The action can be related to creating, updating, deleting service plans, customers, administrators, and so on.

Entity Type

The type of entities in the MSC portal. 

For example, Customer, Service Plan, Report, Administrator, etc.

Entity Name

The name of the entity on which the action was performed.

For example, Customer Name, Service Plan Name, Report Name, and so on.

Generated On The date and time when the event was generated.
Description The description of the action performed.

The following table lists the events for the actions performed on the MSC portal after logging in:

Event State (Action)

Entity Type

Details

Create

Customer

This event indicates that a new customer is created.

Update

Customer

This event indicates that the customer details are updated.

Delete

Customer

This event indicates that a customer is deleted.

Create

Service Plan

This event indicates that a new service plan is created.

Update

Service Plan

This event indicates that the service plan details are updated.

Delete

Service Plan

This event indicates that an existing service plan is deleted.

Add

Customer Contact

This event indicates that a new customer contact is added.

Delete

Customer Contact

This event indicates that an existing customer contact is deleted.

Update

Customer Contact

This event indicates that the customer's contact details are updated.

Change

Password

This event indicates that the password has been changed.

Subscription History

This tab displays the events for subscription related actions performed on the MPS portal after logging in.

You can export the selected events in a CSV format.

Events_SubscriptionHistory.PNG

The following table lists the fields on the Subscription History page:

Field

Description

Action

The action related to subscription that the administrator performed on the MSC portal.

The action can be related to creating, updating, deleting service plans, customers, administrators, and so on.

Entity Type

The type of entities in the MSC portal. 

For example, Customer, Service Plan, Password, Report, Administrator.

Entity Name

The name of the entity on which the action was performed.

For example, Customer Name, Service Plan Name, Report Name.

Email Address

The email address of the administrator who performed the action.

Description

The description of the action performed.

Generated On

The date and time when the event was generated.

The subscription history events are generated for the following actions:

  • Create customer
  • Upgrade customer
  • Downgrade customer
  • Renew customer
  • Delete customer

View event details

This section provides instructions to view the Event Details page. Click View Details on the respective Login Activities, Audit Trails, and Subscription History pages to view the event  summary and other important event details.

The Summary section displays event information such as the event type, the name of the entity on which the action was performed, the date and time when the event is generated, and the description of the action performed. The Details section further specifies the result of the action performed, email address and the IP address of the resource for which the event was performed.   

MSP_ViewEventDetails.png

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