Role-based access
The MSC portal provides the following roles for an administrator to manage customers and service plans:
- MSP Administrator manages all tasks in the MSC portal.
- Tenant Administrator manages the tasks only for the assigned tenants.
- Read-only Administrator has read-only access to limited pages in the MSC portal.
Note: Currently, only the MSP Administrator role is enabled in the MSC portal.
The following table gives detailed information about various permissions allowed for different administrators.
Permissions |
MSP Administrator |
Tenant |
Read-Only Administrator |
Service Plan Management | |||
View Service Plans |
Yes |
Yes |
Yes |
New Service Plan Creation |
Yes |
No |
No |
Edit Existing Service Plans |
Yes |
No |
No |
Delete Service Plans |
Yes |
No |
No |
Customer Management | |||
View Customer & details |
Yes |
Yes |
Yes |
New Customer addition |
Yes |
No |
No |
Edit Existing Customer |
Yes |
Yes |
No |
Delete Customer | Yes | No | No |
Suspend / Unsuspend Product | Yes | Yes (Only assigned customers) |
No |
Delete / Undelete Product assigned to customer | Yes | Yes (Only assigned customers) |
No |
Immediate Delete/Undelete Product assigned to customer | Yes | Yes (Only assigned customers) | No |
Add Product assigned to the customer | Yes | Yes (Only assigned customers) |
No |
Actions on jobs listed in SLA page | Yes | Yes (Only assigned customers) |
No |
Add/edit/delete the customer contact | Yes | Yes (Only assigned customers) | No |
Service Level Management | |||
Jobs page |
Yes |
Yes |
Yes |
Actions on jobs page | Yes | Yes | No |
Jobs listing within customer page | Yes | Yes (Only assigned customers) | Yes |
Actions on jobs listing within customer page | Yes | Yes (Only assigned customers) |
No |
Access to Tenant console |
Yes |
Yes |
No |
API Credentials | Yes | No | No |
Reports | |||
View Reports |
Yes |
Yes |
Yes |
Reports Subscription | |||
New Subscription | Yes | Yes (Only assigned customers) | Yes (Can create the subscription for self) |
Edit Subscription | Yes | Yes (Only assigned customers) | Yes (Should be able to edit the schedule for self) |
Delete Subscription | Yes | Yes (Only assigned customers | Yes (Should be able to delete subscription for self) |
Settings |
Yes |
No |
No |
Events |
|||
Login Activities |
Yes |
No |
Yes |
Audit Trail |
Yes |
No |
Yes |
Subscription History |
Yes |
Yes |
Yes |
Alerts |
|||
View Alerts |
Yes |
Yes (Only assigned customers) |
No |
Subscribe to Alerts |
Yes |
Yes (Only assigned customers) |
No |