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Druva Documentation

Unable to restore OneDrive data with error “An Unexpected Error has occurred”

 

Problem description

Unable to restore OneDrive data to a different user Account

Overview

This article talks about the steps on how to troubleshoot OneDrive restore failure with error “An Expected error has occurred. Please try again after sometime”.

Example : 

 

Consider a scenario where account userA@druva.local  is actively backing up OneDrive data and trying to restore data to a different account userB@druva.com.

 

When admin clicks on restore to a different account and initiates a restore he gets the below mentioned error on the Admin Portal

“An Expected error has occurred. Please try again after sometime”.

 

 

Resolution

In order to resolve the issue  we need to Ensure that the destination user account i.e userB@druva.local has configured OneDrive and is active in Druva.

If OneDrive is not configured then have the user log into OneDrive and initiate a restore.

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