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Druva Documentation

Troubleshooting failure to log on to inSync Web Console with (0,'Error') error

This article applies to:

  • OS: Windows
  • Product edition: inSync On-Premise 5.8.4 and lower

Problem description


inSync user gets an error (0,'Error') while trying to login to inSync Web Console (https://<Server IP/FQDN>/home).

ZeroErrorOnWebConsole.png

Traceback

You may see the below error logs in inSync Management Console logs.

[2017-07-28 10:17:53,661] [ERROR] Failure during the active directory login. 
Error (0, 'Error') 
 
[2017-07-28 10:18:10,122] [ERROR] Failure during the active directory login. 
Error (0, 'Error') 

Cause

This error occurs when the Active Directory host IP/FQDN contains a space. The space can be at the start or at the end of the IP/FQDN. 

Resolution

  1. Log on to inSync Management Console
  2. On the menu bar, click Profiles.
  3. Click the profile assigned to the user. 
  4. On the Backup Policies tab, click Edit.
  5. Check for spaces before and after the Active Directory host Ip/FQDN field and delete them. You can also re-enter the Active directory host IP or FQDN to ensure that unnecessary spares are removed. 
  6. Save the changes and ask the user to log on to inSync Web Console.

Contact Druva Support if the issue persists.