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Google Shared drive backup fails with error: No ORGANIZER/FILE ORGANIZER found for the authorization

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Problem description

Google Shared Drive backup fails with status as “Backup Failed”

Cause

  • A shared drive has a member list where all the users who have access to the shared drive are added.
  • Shared drives also use groups where users are assigned to a group and the group is added to the shared drive.
  • It has been seen that this issue mostly occurs when a shared drive only has groups mapped to it.
  • Now, if we select a user from the group assigned to a particular shared drive. Add the user directly to the shared drive. Hence the user will be a part of the group as well as the shared drive directly.

Traceback

As per the Activity Stream logs, the error would look like below:

[2022-05-03 06:29:01,894] [INFO] Starting Google Shared Drives Backup for Shared Drives Accounting (TW) Customer 15855
[2022-05-03 06:29:08,382] [ERROR] Authentication failed with error No ORGANIZER/FILE_ORGANIZER found for the authorization of Google Shared Drives 0AGJM0UHzuc_RUk9PVA
[2022-05-03 06:29:08,383] [ERROR] Error while Google Shared Drives backup for Accounting (TW)
[2022-05-03 06:29:10,248] [INFO] Updated stats for teamdrive 102546. Stats filesMissed 0, filesSynced 0, sessionid 94268, customerid 15855, cloudapp_backup_status 4294967318
[2022-05-03 06:29:11,774] [INFO] Updated Backup Stats: fscurrentu 0, fstotalu 0, filesTotal 0, filescurrent 0, rptotal 0
[2022-05-03 06:29:11,774] [INFO] TeamDrive: 102546 disconnected, session: 94268, start: Tue May 3 06:29:01 2022, end: Tue May 3 06:29:11 2022, dur: 9.88059711456, Synchronized files: None, Missed files None, dataDone None
 

Resolution

  • If we select a user from the group assigned to a particular shared drive. Add the user directly to the shared drive. Hence the user will be a part of the group as well as the shared drive directly.
  • Basically, we need to have at least one inSync user in the member list of the Shared drive on the Google side to get the required ekeys for backup.
  • Post this change the backup should work fine.

Verification

After making above changes, the backup should work fine.