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Druva Documentation

Failed to load authentication key. Error: too many values to unpack

This article is applicable for:

  • OS: Windows 7.0 and later
  • InSync Cloud and inSync On Premise 5.7 and later

Problem description

When you try to activate the inSync client using the Authkey, it fails with the following error.

Authentication error.png

Cause 

  • Incorrect configuration in the network settings. 
  • User activation URL is set as - <Name/IP of the server>:<port>
  • To verify this issue, open the .idk file and check if the values are as follows.
servers = ['Test.druvaLabs.local:443:443']

Resolution 

  1. Login to the inSync Admin console>Manage > Settings > Network sub-tab.
  2. Set the User Activation URL as the name or the FQDN only and remove the port number.
  3. The .idk file should now have servers flag value as follows 
servers = ['Test.druvaLabs.local:443']