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Druva Documentation

Box backup completes with errors

This article applies to:

  • OS: All supported operating systems
  • Product edition: inSync Cloud

Problem description

inSync completes the backup of Box data with the Last Backup Status as Backed up with errors.

BoxBackupStatus.png

Cause

If Box is experiencing intermittent network outages during backups, inSync completes the backup within the available connectivity. However, the Last Backup Status for Box backup is displayed as Backed up with errors on the inSync Management Console.

Resolution

Login to inSync Management Console and verify whether the Status of Box is Connected (Data Sources > Cloud Apps).

To verify whether network outages are the cause of backup issues, review the app status from Box status page at https://status.box.com/ and correlate the backup time with that of inSync. Also download the debug logs for the user using the steps described under How to download logs article. 

The Box status page provides an indication of any current or past issues faced on Box. The example below indicates issues with uploads and download on February 7, 2019.

BoxStatusPage.png

If the backup time does not match with the status of the portal, contact Druva Support for further assistance.