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Druva Documentation

inSync mobile app FAQs

Answers

inSync mobile app support matrix

What are the OS platforms and OS versions on which I can install the inSync mobile app? Which inSync On-premise versions are compatible with the inSync mobile app?

The following table lists the OS platforms and versions on which you can install the inSync mobile app. It also lists the supported inSync On-premise versions.

Mobile OS Platform OS Versions On-premise Versions
iOS iOS 5, iOS 6, iOS 7 5.0, 5.1, 5.1.1, 5.2, 5.2.2, 5.3, 5.3.1, 5.4
Android Froyo(2.2), Gingerbread(2.3), Honeycomb(3.0), Ice Cream Sandwich(4.0), Jelly Bean(4.1), KitKat(4.4) 5.0, 5.1, 5.1.1, 5.2, 5.2.2, 5.3, 5.3.1, 5.4
Windows Windows Phone 8, 8.1 5.4
Note: inSync apps are supported on devices that are compatible with the respective OS versions.

Support for Windows device

Can users back up data on a Windows device?

The inSync mobile app does not back up data on a Windows device. Apps on the Windows device get only 10 seconds every 30 minutes to update their tiles in the background. This is a very short duration for the inSync mobile app to complete a backup operation in the background. You can access backup and share data by using the inSync mobile app.

Can users add files to the inSync Share folder by using the inSync mobile app on their Windows device?

Yes. Users can access backup and share data by using the inSync mobile app. They can also add content to their inSync Share folder by using the inSync mobile app.

Active Directory integration

Can I configure Active Directory Federation Services (AD FS) with SAML?

Yes. You can configure AD FS to communicate with SAML 2.0. For more information on Active Directory integration with inSync Master, see Active Directory integration and mass deployment.

Backup and restore

If users uninstall the inSync mobile app from their mobile device, will their restored data also get deleted?

After users uninstall the inSync mobile app from their mobile device, their restore data is not deleted. Only those files that they saved for offline viewing are deleted.

Can I make it mandatory for users to restore data only on corporate wireless connection?

No. You cannot make it mandatory for users to restore data only on corporate wireless connection.

In an inSync Private Cloud deployment, which ports does the inSync mobile app use to send a backup or restore request to the inSync Edge Server?

The inSync mobile app uses ports 6061 and 6071 to send a backup or restore request to the inSync Edge Server. For more information on inSync Edge Server, see About inSync Edge Server.

Password and data security

How are passwords secured on the inSync mobile app?

On an iOS device, after successful user authentication, the inSync Master generates a device key for subsequent authentication. This key is securely saved on the keychain of the device.

On an Android device, the PIN that users set on the inSync mobile app secures the user password.

Is the inSync app container encrypted? How do we encrypt data on iOS and Android?

On an iOS device, the inSync app container is encrypted when you use a passcode to secure your device.

On an Android device, by default, the inSync app container is encrypted.

User activities

Will I receive a notification when users install or uninstall the inSync mobile app from their mobile device?

No. The inSync Master does not send you any notification when users install or uninstall the inSync mobile app from their mobile device. When a user installs the inSync mobile app on their mobile device, you can view the device on the User Details page. To go to the User Details page, on the inSync Master Management Console menu bar, click Manage > Devices. On the User Details page, click the Device Details tab. For more information on how to view the device list for a user, see Device Details page.

Can I limit the number of mobile devices that each user can back up?

No. You cannot limit the number of mobile devices that each user can back up. However, you can set restrictions on the number of devices on which users can activate inSync client. For more information, see Allow users to activate inSync.

Can I view the audit trail for users who restore data by using the inSync mobile app?

Yes. For more information, see View audit trail for users.

Can I view the audit trail for users who share data by using the inSync mobile app?

Yes. For more information, see View audit trail for users.

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