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Druva Documentation

NAS errors

PHOENIX264 (0x100000108)  

Error Message:  The NAS Proxy Entry is already present for given name and type.

Error Description: This error occurs when you try to activate a NAS Proxy which is already activated.  

PHOENIX265 (0x100000109)  

Error Message: Failed to mount NAS device due to invalid credentials.

Error Description: This error occurs when you provide invalid credentials while adding a NAS device.

Error Solution: Give valid NAS credentials

PHOENIX289 (0x100000121)

Error Message:  Failed to mount NAS device as selected drive letter is already in use.

Error Message: This error occurs if the drive letter used to map the NAS device is already used by the local disk partition or another network device.

Error Solution: Unmount the drive letter which is getting mapped and try to mount the device with a different drive letter.

PHOENIX290 (0x100000122)

Error Message: Failed to mount NAS device due to connection time out.

Error Description: This error occurs when there is a disconnect between NAS proxy and the NAS device. This error occurs only for NFS share.

Error Solution: Check and restore the connectivity between the NAS Proxy and the NAS device. 

PHOENIX291 (0x100000123)  

Error Message: Failed to mount NAS device as NFS mount protocol not supported.

Error Description: This error occurs when you try to map an SMB share with a proxy on Linux or NFS share with a proxy on Windows.

Error Solution: Make sure you map SMB share with a proxy on Windows or map NFS share with a proxy on Linux.

PHOENIX292 (0x100000124) 

Error Message: Failed to unmount because same mount path is already in use.

Error Description: Phoenix creates a mount path on the NAS Proxy before mounting the NFS share for backup. If the share fails to mount,  the unused mount path continues to reside on the NAS Proxy. During the next backup, if Phoenix fails to flush the old or unused mount path, this error appears. This error occurs only for NFS shares.

Error Solution:  Manually delete the old mount paths before the next backup.

PHOENIX293 (0x100000125) 

Error Message: Failed to mount NAS device due to access denied by server during mount.

Error Description: If Phoenix does not have the right permissions to access and mount the NAS device on the proxy, this error appears. This error occurs only for NFS shares.

Error Solution: Ensure that Phoenix has the right network permissions to access the NAS device.