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Druva Documentation

inSync Client Upgrades

Summary

This article covers FAQ's around inSync Client Upgrades. 

Why should I upgrade inSync client? How frequently should I upgrade?​
On which user devices can I upgrade inSync client from the inSync Admin Console?
How would I know which inSync clients should be upgraded?
Does the upgrade start the moment I click the Upgrade button?
Can I upgrade multiple inSync clients simultaneously?
Can I prioritize inSync client upgrade for a set of users?
Can I upgrade inSync client for disabled users or devices?
Can inSync client be upgraded on devices that are shut down, in hibernation or are not connected to a data network?
What is the size of the upgrade package?
What will be the load on the network during the upgrade?
Can I limit the bandwidth available to inSync for upgrade?
How long will the upgrade take to complete?
Does the user need any special permission on his device to upgrade inSync clients?
Can users continue to work on their devices when their inSync client is being upgraded?
Will inSync client work during upgrade?
Will the users know that their inSync client is being upgraded?
What happens if the user hibernates his device during upgrade?
I scheduled upgrade for an inSync client that is currently backing up data. Will upgrade take precedence over backup?
I scheduled upgrade for an inSync client that is currently restoring data. Will upgrade take precedence over restore?
Does the user need to re-authenticate or reactivate inSync client after upgrade?
After the upgrade, will a full backup be taken from the user’s device?
After the upgrade, will the users be able to restore data backed up by the previous version of inSync client?
Is there any other way of upgrading inSync clients for a large group of users?
I want users to manually install inSync client on their devices. How do I provide them the right version of inSync client?
Is there any time window within which a device must be upgraded once I have scheduled an upgrade?
Is there a limit to how many times the device can attempt to upgrade?

Why should I upgrade inSync client? How frequently should I upgrade?

Each release of inSync cloud brings in new features. Some of these features require the latest version of the inSync client. Upgrading the inSync client ensures that the new features and improvements are implemented, and your users benefit from increased efficiencies and ease-of-use. As an administrator, you can schedule an upgrade of inSync clients installed on user computers.

We recommend that you upgrade inSync client with every major release.

On which user devices can I upgrade inSync client from the inSync Admin Console?

From the inSync Admin Console, you can schedule an upgrade of inSync clients only on Windows and Mac computers.

It is not possible to schedule an upgrade for Linux computers, Android devices and iOS devices from the inSync Admin Console. For Android and iOS devices, upgrade notifications are sent to the users from their respective app stores. The users have to upgrade their inSync client themselves.

How would I know which inSync clients should be upgraded?

To know which inSync clients can be upgraded, you must view the Manage Devices page on the inSync Admin Console. Any device on which inSync client can be upgraded has an upgrade symbol.

To schedule upgrade, select the inSync clients and then click Upgrade.

Does the upgrade start the moment I click the Upgrade button?

No. When you click the Upgrade button, the inSync server flags the inSync client for upgrade. The upgrade is triggered during the next backup cycle of the inSync client.

At the next backup cycle, first the new version of inSync client will be downloaded, then the inSync client will be upgraded, and finally the backup will start.

Please note, if the inSync client is open during the next backup cycle, upgrade will not happen.

Can I upgrade multiple inSync clients simultaneously?

Yes. You can select multiple inSync clients from the inSync Admin Console for upgrade. However, for each client, upgrade will be triggered during their respective backup cycle.

Can I prioritize inSync client upgrade for a set of users?

You cannot prioritize between users whom you have selected simultaneously for upgrade. However, you can upgrade inSync client in batches according to your priority.

Can I upgrade inSync client for disabled users or devices?

No. You cannot upgrade inSync client for disabled users or devices. You must first enable such users or devices and then schedule an upgrade for their inSync client.

Can inSync client be upgraded on devices that are shut down, in hibernation or are not connected to a data network?

No. For inSync client to be upgraded, the computer must be connected to the inSync Cloud. If the computer is in hibernation, shut down or not connected to a data network, the upgrade will be on hold. The upgrade will start the next time the computer connects to inSync Cloud and starts a backup.

What is the size of the upgrade package?

The size of the upgrade package is approximately ~40 MB for Windows and Mac computers. To upgrade, the package will first be downloaded on the user computers.

What will be the load on the network during the upgrade?

The load on the network will depend on the number of upgrade packages being downloaded simultaneously.  As explained earlier, the upgrade is triggered on the next backup cycle of the individual inSync clients. If backups for a large number of inSync clients start simultaneously, the load on the network may become high. Therefore, it is recommended that you carry out upgrades in a distributed fashion.

Can I limit the bandwidth available to inSync for upgrade?

No. You can only limit the bandwidth available to inSync for backing up data.

How long will the upgrade take to complete?

Once the upgrade package is downloaded, it takes approximately 1 minute to install the package and upgrade inSync client.

Does the user need any special permission on his device to upgrade inSync clients?

No. The user does not need any special permission. inSync services run in the context of the LocalSystem account and the same account is used for upgrading.

Can users continue to work on their devices when their inSync client is being upgraded?

Yes. The upgrade will have no impact on the performance of the user’s computer.

Will inSync client work during upgrade?

The inSync client will work as usual when the upgrade package is being downloaded. However, it will not work for approximately 1 minute when the upgrade package is being installed.

Will the users know that their inSync client is being upgraded?

The upgrade process is not noticeable. When the upgrade package is being installed, users will not see the inSync client icon on their system tray. If desktop notifications are enabled, users will see the notification "inSync Launched" after the upgrade.

What happens if the user hibernates his device during upgrade?

The upgrade will be paused. It will resume when the user starts the computers.

I scheduled upgrade for an inSync client that is currently backing up data. Will upgrade take precedence over backup?

Depends. An ongoing backup takes precedence over upgrade. However, if the inSync client is disconnected from inSync Cloud during a backup, upgrade will take precedence when inSync client resumes the backup.

I scheduled upgrade for an inSync client that is currently restoring data. Will upgrade take precedence over restore?

No. Restore has no impact on upgrade. Upgrade is triggered on during a backup.

Does the user need to re-authenticate or reactivate inSync client after upgrade?

No. This is not required.

After the upgrade, will a full backup be taken from the user’s device?

No. After the upgrade, inSync client will continue taking incremental backups.

After the upgrade, will the users be able to restore data backed up by the previous version of inSync client?

Yes. The upgrade has no impact on restoring data using inSync client.

Is there any other way of upgrading inSync clients for a large group of users?

Yes. You can install the latest version of inSync client on a group of user computers by using third party tools such as SCCM (for Windows) and LANDesk (for Mac). This would roll out the upgrade instantly and also help you save network bandwidth required for downloading inSync client on individual user computers.

Alternatively, you can share the latest inSync client installer with users and ask them to manually install the upgrade.

I want users to manually install inSync client on their devices. How do I provide them the right version of inSync client?

The Quick Links section of the inSync Admin Console contains the link to the right version of inSync client corresponding to your inSync server. From this link, you can download the client installer and place it in a shared folder accessible to all users.

Is there any time window within which a device must be upgraded once I have scheduled an upgrade?

After you schedule an upgrade, the device has 15 days to download and install the upgrade package. If it does not upgrade within the 15-day window, you have to reschedule the upgrade.

Is there a limit to how many times the device can attempt to upgrade?

No. There is no limit to the number of times a device can attempt to upgrade within the 15-day upgrade window.

 

For more FAQ's please check the below mentioned link:

http://docs.druva.com/010_002_inSync_On-premise/010_5.4.1/FAQs/Upgrading_inSync_client_FAQs

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