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VMware backup proxy activation fails

This article applies to:

  • Product edition: Phoenix

Problem description

Activation of VMware backup proxy fails on CentOS if its hostname contains underscore, spaces, or special character.

Cause

Hostname contains underscore, spaces, or special characters.

Traceback

[2018-05-17 01:10:24,702] [INFO] Setting Hostname [Druva_Phoenix_test]
[2018-05-17 01:10:24,708] [ERROR] Underscore are not allowed in hostname
[2018-05-17 01:10:24,708] [ERROR] Error <type 'exceptions.Exception'>:Host name contains underscore.. Traceback -Traceback (most recent call last):
  File "__main__proxySetup__.py", line 483, in setup
  File "__main__proxySetup__.py", line 246, in set_host_name
Exception: Host name contains underscore.
[2018-05-17 01:10:24,708] [INFO] Stopping the Phoenix service...
[2018-05-17 01:10:27,430] [INFO] Phoenix service stopped successfully

 
Or
 
[2018-05-17 01:38:55,382] [INFO] Pinging :backup-phoenix.druva.com
[2018-05-17 01:38:57,746] [INFO] Phoenix server pinged successfully.
[2018-05-17 01:38:57,746] [INFO] Setting Hostname [Druva Phoenix test]
[2018-05-17 01:38:57,752] [ERROR] Spaces are not allowed in hostname
[2018-05-17 01:38:57,752] [ERROR] Error <type 'exceptions.Exception'>:Host name contains spaces.. Traceback -Traceback (most recent call last):
  File "__main__proxySetup__.py", line 483, in setup
  File "__main__proxySetup__.py", line 242, in set_host_name
Exception: Host name contains spaces.
 
[2018-05-17 01:38:57,752] [INFO] Stopping the Phoenix service...

Resolution

Provide a hostname without spaces, underscore, or special characters.