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Druva Documentation

VM backup fails

This article applies to:

  • OS: All supported OS
  • Product edition: Phoenix Cloud

Problem description

VM backup fails with vm-mor is not found for uuid error.

Cause

VM back fails when the backup proxy is disconnected on the Phoenix Management Console. The backup proxy is migrated to another vCenter and is no longer present in the vCenter deployed for backups resulting in the error. 

Traceback

[ERROR] Error <type 'exceptions.Exception'>:vm-mor is not found for uuid: 422bfb6a-93df-67d3-29a5-53c1508c9481. Traceback -Traceback (most recent call last): 
File "roboSyncController.py", line 309, in run 
File "roboSyncController.py", line 295, in _run 
File "roboSyncController.py", line 131, in connect_sync_server 
File "roboVmUtil.py", line 291, in get_vm_detail 
File "roboVmUtil.py", line 147, in get_bkproxy_mor_by_uuid 
Exception: vm-mor is not found for uuid: 422bfb6a-93df-67d3-29a5-53c1508c9481 

Resolution

Check if a VM backup proxy is present in the configured vCenter. If not,  refer the following articles to deploy a new backup proxy: