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Druva Documentation

Hyper-V backup fails with Phoenix54 snapshot error

 

Problem description

The following are the issues:

  • Hyper-V backup is stuck during the 'Started Snapshot' phase.
  • When the response is not received from Hyper-V host, the backup fails with Phoenix54 error.
  • Manual checkpoint of the server from Hyper-V manager is successful.

Traceback

Phoenix.log
Failed to take snapshot Error PHOENIX54

Event Viewer
In the Event Logs, you also will find the following eventID:
VSS Error. Cannot create the snapshot. Event ID: 8229

Resolution

To fix this issue, perform the following:

  1. Open the Hyper-V Manager.
  2. Open the Hyper-V host and select the virtual machine that produced this error.
  3. Right-click VM, and then go to Settings > Management > Integration services.
  4. Disable Backup (volume checkpoint) Service.
  5. Click OK.
     

Note: Uptime counter could be reset for the Hyper-V virtual machine.

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