Problem description

Server backups stuck in queue state

Resolution

Scenario 1: 

Windows Server

• Cancel any queue jobs from Phoenix Management Console.
• Login to server
• Open Services console(services.msc) and stop Hybrid Workloads Agent Client Service.
• Open Task Manager and kill all Druva or Phoenix related processes.
• Then again Open Services console(services.msc) and start Hybrid Workloads Agent Client Service.
• Trigger the backup now from Phoenix Management Console.

Linux Server

• Cancel any queue jobs from Phoenix Management Console.
• Login to server
• Stop the Phoenix Agent service using below command:
  /etc/init.d/Phoenix stop
• Verify if any Phoenix processes are still running.
  ps -ef | grep -i Phoenix
• If any process is still found running, kill the process with the following command:
  Kill -9 <process id>
• Start the Phoenix Agent service using below command:
  /etc/init.d/Phoenix start
• Trigger the backup now from Phoenix Management Console.

Scenario 2: 

• Check under antivirus if any of the Druva processes mentioned in the article has been quarantined.
• Release the process from the antivirus.
• Then run the installation file of the Agent and re-install the agent again.  Since the process was quarantined, there is a possibility that the process is corrupted. 
• After installation of the agent, kindly re-register the server on the console
• Then trigger a backup and check.