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Druva Documentation

How to enable or disable debug logging for Phoenix backup proxy

 

 

This article applies to:

  • OS: Linux
  • Product edition: Phoenix

Overview

This article describes the procedure to enable and disable debug logging for Phoenix backup proxy.

Enable debug logging for Phoenix backup proxy

  1. Stop the Phoenix Agent service on the backup proxy using the command:

    /etc/init.d/Phoenix stop
     
  2. Verify if any Phoenix processes are still running.

    ps -ef| grep -i Phoenix
     
  3. If any process is still found running, kill the process with the following command:

    Kill -9 <process id>
  4. Go to /etc/Phoenix/VMWARE and edit Phoenix.cfg file using vi editor.
  5. Change the value of DEBUGLEVEL from 0 to 9  and save the configuration file.
  6. Edit the vddk.cfg file at the same location.
    /etc/Phoenix/vddk.cfg
  7. Since the file is blank, enter the following details and save the file.
    vixDiskLib.transport.LogLevel=6
    vixDiskLib.nfc.LogLevel=4
  8. Start the Phoenix Agent service on the backup proxy as follows:

    /etc/init.d/Phoenix start
  9. Recreate the issue.
  10. Provide the following directory to Druva technical support.

    - /var/log/Phoenix directory
    -/tmp/vmware-root directory
  11. Start the Phoenix Agent service on the backup proxy.

    /etc/init.d/Phoenix start

These steps will enable debug mode logging for Phoenix backup proxy.

Disable debug logging for Phoenix backup proxy

Disable debug logging with the following steps if it is no more required:

  1. Stop the Phoenix Agent service on the backup proxy using the command:

    /etc/init.d/Phoenix stop
  2. Verify if any Phoenix processes are still running.

    ps -ef| grep -i Phoenix
  3. If any process is still found running, kill the process with the following command: 

    Kill -9 <process id>
  4. Go to /etc/Phoenix/VMWARE and edit Phoenix.cfg file using vi editor.
  5. Change the value of DEBUGLEVEL from 9 to 0  and save the configuration file.
  6. Edit the vddk.cfg file at the /etc/Phoenix/vddk.cfg location and remove the following lines and save the file.
    vixDiskLib.transport.LogLevel=6
    vixDiskLib.nfc.LogLevel=4
  7. Start the Phoenix Agent service on the backup proxy.

    /etc/init.d/Phoenix start