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Druva Documentation

How to enable debug logging for Phoenix on Windows Server?


This article explains the procedure to enable debug logging for Phoenix on a Windows Server.


1. Open Services console and stop Druva Phoenix Agent Client Service. 
2. Open Task Manager and kill all Druva or Phoenix related processes.

3. Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix
3.  Open Phoenix.cfg file in notepad. 
4. Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9.  Ensure you save the changes.

5. Start Phoenix Agent Client Service and initiate a backup/restore job. 

This will enable debug mode logging for Phoenix agent and will help our Druva Technical Support Team with detailed information. After the job finishes/terminates, zip and upload following files to the case.

1. Zip of C:\ProgramData\Phoenix\logs folder.
2. Phoenix.cfg from C:\ProgramData\Phoenix.
3. Windows Application and System event logs in .evt or .evtx format.