Overview

In case, Administrator has lost or forgotten his/her mobile device, or if the account is compromised, there are 2 ways to reset your Multifactor Authentication.

1. Check the DCP admin list and ask the customer to reach out to DCP Admin to reset MFA. Reference document: Reset the Multifactor Authentication of another administrator
2. If there is no other DCP administrator or the entire account is compromised we can request a Cloud Ops JIRA to reset it from Backend. 

Procedure title

1. Collect the email addresses of the customer. 
2. Check Customer_ID mapped with the email address from config DB.
   dcp_rds
   use AuthDB_dcp
   mysql> select  customer_id,email from admin where email='syed.abbas@druva.com';
   +-----------------+----------------------+-------------+
   | customer_id    |          email                   |                        | 
   +-----------------+----------------------+-------------+
   |        4582             | Syed.abbas@druva.com             |
   +-----------------+----------------------+-------------+
   1 row in set (0.06 sec)
3. Collect the global_id using customer_id.
   mysql> select * from customerid_mapping where id=4582;
   +------+------------------------------------------------------------------+
   | id        |        global_id                                                                                            |
   +------+------------------------------------------------------------------+ 
   |  c9274cce-c416-4030-b0b0-e3c1373ee93e-4582                    |
   +------+------------------------------------------------------------------+
   1 row in set (0.06 sec)
4. Create a CloudOps JIRA : Reference Jira:  https://druvajira.atlassian.net/browse/CLOUDOPS-46449
5. Get approval from the available Support Team Manager (eg: Manoj)  and tag “Risha Jain” and “Rakesh Landge” to review and get approval from the DCP engineering team.