Frequently Asked Questions
Note: File Analytics feature is not available for Phoenix Gov Cloud.
Check the FAQs below to get familiar with File Analytics offering and functionalities.
What Phoenix License should I subscribe to view File Analytics?
File Analytics is available for Phoenix customers with Elite and Enterprise License, and comes inclusive of File Analytics and Recommendations services enabled.
I want to view File Analytics, what should I do?
File Analytics is available by default, for data protected using Druva for NAS and File Servers (Windows/Linux) only.
If you are a Druva customer contact your Druva Account Manager or Druva Support.
What file extensions are scanned to display the information in File Analytics?
The following type of files and their extensions are scanned to display information in File Analytics:
| Type of file | File extensions |
|---|---|
| Archive files | .7z, .cbr, .deb, .gz, .pkg, .rar, .rpm, .sitx, .tar.gz, .zip, .zipx |
| Audio files | .aif, .iff, .m3u, .m4a, .mid, .mp3, .mpa, .wav, .wma |
| Backup files | .bak, .old, .tmp |
| Disk Image files | .bin, .cue, .dmg, .iso, .mdf, .toast, .vcd |
| Log files | .log, .log1 |
| Image files | .bmp, .gif, .jpeg, .jpg, .png, .pspimage, .thm, .tif, .tiff |
| System files | .cab, .cpl, .cur, .deskthemepack, .dll, .dmp, .drv, .icns, .ico, .lnk, .sys |
| Video files | .3g2, .3gp, .asf, .avi, .flv, .m4v, .mov, .mp4, .mpg, .rm, .srt, .swf, .vob, .wmv |
After what duration is data updated in File Analytics?
File Analytics service runs once every 24 hours on the previous day backups occurred on NAS and File Server. Depending upon the factors like backup completion time, storage region, and File Analytics service run time, data may be updated anytime between 24 hours to 48 hours after backup completion.
Can I customize File Analytics?
Currently, File Analytics is available in view-only mode. You cannot modify or customize the graphs. However, you can use filters to create a desired view and save it for your future reference. You can also take benefit of Recommendations, an ML-based service which automatically scans the data under protection and identifies the non-critical data and its total size in each of the backup set. Learn more
We are consistently working on adding more features and building a delightful product experience for you.