• ConnectWise-MSP Integration
  The key features of ConnectWise - MSP integration are:

• Ability to link MSP accounts to ConnectWise companies for ticketing.
• Ability to send Druva inSync alerts to ConnectWise Service Desk as tickets.
• Ability to monitor the integration through MSP portal and receive email status reports.

To know more about how MSPs can integrate the inSync MSP Portal with their ConnectWise installation, see ConnectWise-MSP Integration.

If ConnectWise is integrated, a new field - Custom Identifier will be displayed when you add a new customer or edit an exiting customer. For more information, see Add a New Customer.

• Ability to Edit Customer details

With this release, Managed Service Providers (MSP) Administrators can now edit Organization Name, Phone, Comments and Custom Identifier details. For more information, see Edit a Customer.

• License & Packaging changes for Managed Service Providers 
  New Section added for Customer Creation and Customer Edit - Data Source & User Count for Enterprise, Elite and Elite Plus editions.  For more information, see Add a new customer, Edit a Customer.
  
• Cloud Apps option not available as an Add-On for Business editions.
  

• Managed Service Provider enhancements
  With this release, Managed Service Providers (MSP) Administrators can extend the trial extension duration for Evaluation customers once for 7, 15 or 30 days. This capability is also provided to MSPs who have been granted access to directly create evaluation accounts without Druva involvement. 

• Managed Service Provider enhancements
  With this release, some Managed Service Providers (MSPs) can be granted access to directly create commercial accounts or upgrade evaluation accounts to commercial accounts without Druva involvement. In order to use this capability, MSPs should contact their Druva account representative.

• 38109 - MSP Cloud administrator, having seamless access to MSP portal, was allowed to be changed to a Legal administrator role.
• 38113 - An error was displayed while trying to modify MSP Cloud administrator details.

• 38109 - MSP Cloud administrator, having seamless access to MSP portal, can be changed to a Legal administrator role. 
• 38113 - An error is displayed while trying to modify MSP Cloud administrator details.

• Ability to seamlessly log on to inSync Management Console directly from MSP Portal
  MSP administrators can now directly log on to their inSync Management Console from MSP console, and perform required activities, based on the assigned role, for their customers.
• Global Search
  MSP administrators can quickly search their customer accounts by typing customer name attribute in the Search box located at the top-right corner of MSP Portal. The search box is available on the MSP Dashboard page and Manage Customers page.
• Enhanced alerts and reports
  • Improved Customer identification in alerts
    MSP administrators who manage multiple customer accounts, can now see the customer name in the notification that is generated for an alert or report.

Note:

After this upgrade,

• All MSP administrator accounts password will be reset. 
• At least two administrators should be active in the MSP Management Console wherein the secondary administrator can reset account passwords in case the primary administrator's account gets locked out.
• All MSP administrators will receive a system generated email containing new password to access their accounts.
• All MSP administrators can use the same login credentials, their primary email address and password, to access all inSync customer accounts.