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Druva Documentation

Log on to the Druva mobile app

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Your administrator can configure the method that they want you to use to log on and activate the Druva Mobile App.

The following table lists the methods that your administrator can configure for you.

Log on method Description
Password

This is the password that {Druva assigns for your account. You can reset this password. If your organization follows a password policy, your administrator can make it mandatory for you to follow the same password policy.

For example, if your organization’s password policy mandates the use of special characters in the password, Druva will not accept any password that does not contain special characters.
Active Directory password This is your user name and password that is configured with the Active Directory for your organization.
Single Sign-On password

This is your Single Sign-On user name and password.

 

Before you begin

Before you log on to the Druva Mobile App, ensure the following:

  • You have the activation email for your Druva account.
  • You are aware of the login mechanism that you must use when you log on to the Druva Mobile App. If you are not sure about the login mechanism, contact your administrator.

Log on to the Druva Mobile App by using your Druva password

To log on to the Druva Mobile App:

  1. Open the Druva Mobile App.
  2. Tap the edition that you are using, and enter the appropriate details. If you are not sure about the edition, contact your Administrator. 
    Edition Action
    On-premise To connect to the On-premise edition, under Deployed Using area, tap On-Premise.
    Cloud To connect to the Druva Cloud edition, under Deployed Using area, tap Cloud.
    GovCloud To connect to the GovCloud edition, under the  Deployed Using area, tap  Cloud >  GovCloud.
  3. Provide the appropriate information for each field.
    Field Action
    Server URL

    Type the URL for the Druva Cloud

    To connect to GovCloud, enter govcloud.druva.com as the Server URL.

    Note: The Server URL is applicable only for the On-premise edition.
    Email Type the email ID for your Druva account.
    Password

    Type the password that you received in the activation email. You are prompted to change your password after you log on to the Druva Mobile App.
    If the Druva Mobile App is not your first device and you have updated your inSync Client password, type that password.
  4. Tap Login.

Log on to the Druva Mobile App by using your Active Directory credentials

To log on to the Druva Mobile App

  1. Open the Druva Mobile App.
  2. Tap the edition that you are using. If you are not sure about the edition, contact your Administrator.
  3. Provide the appropriate information for each field.
    Field Action
    Server URL

    Type the URL for the Druva Cloud

    Note: The Server URL is applicable only for the On-premise edition.
    Email Type the email ID for your Druva account.
    Password

    Type the password for your Active Directory.
  4. Tap Login.

Log on to the Druva Mobile App by using your Single Sign-On credentials

To log on to the Druva Mobile App

  1. Open the Druva Mobile App.
  2. Tap the edition that you are using. If you are not sure about the edition, contact your Administrator.
  3. Provide the appropriate information for each field.
    Field Action
    Server URL

    Type the URL for the Druva Cloud.

    Note: The Server URL is applicable only for the On-premise edition.
    Email Type the email ID for your Druva account.
    Password

    Keep the Password box empty.
  4. Tap Single Sign-On. The SSO provider’s authentication website appears.
  5. Type your Single Sign-On password.