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Device Details page

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License editions: To understand the applicable license editions, see Plans & Pricing.

Overview

The Device Details page is organized into 3 cards - Device Details, Backup Summary, and Backup and Retention Settings.

Access path Edit section

  1. Click image1.png to access the global navigation panel and click Endpoints to access the Endpoints Overview page.

  2. Click Devices from the left navigation pane. The Devices page appears.

  3. Select the desired device from the list. The device details page appears.

Device DetailsEdit section

details1.png

This card displays detailed information about the device.

  • Click the user name to access the User Details page.

  • Click the profile name to access the Profile Details page.

Hover over the information icon next to the Profile name to view profile details. This window lists settings related to global exclusions and inactive devices.

Backup Summary

backup summary.png

The following table lists the fields in the Backup Summary area.

Field

Description

Last backup status

The status of the last backup from the device.

Last Completed Backup

The date and time when the last backup of the device was completed.

Files backed up

The number of files that were backed up from the device during the last backup.

Bytes Transferred

The amount of data that was transferred from the device to the server during the last backup.

Total Backup Data

The amount of data that has been backed up from the device.

Last Backup Start Time

The date and time when the last backup started.

Files Missed

The number of files that could not be backed up from the device during the last backup.

Backup Data

The amount of data that has been backed up from the device during the last backup.

Backup and Retention Settings Edit section

backup retention.png

The following table lists the fields in the Backup and Retention Settings area.

Field

Description

Backup Scheduled

The frequency at which scheduled backups would trigger.

Preferred Backup Window

The duration during which scheduled backups will be triggered from user devices every day.

Encryption

The encryption status of the backup folders - enabled, disabled.

Note:  By default, the user data is encrypted when it is being copied to the storage.

Retain All Backups for

Based on the type of data you are backing up and storage requirements, you can choose to enter a duration in days for which you want to retain all the daily backups. 

Retain Weekly Backups for

Based on the type of data you are backing up and storage requirements, you can choose to enter a duration in weeks for which you want to retain all the weekly backups. 

Retain Monthly Backups for

Based on the type of data you are backing up and storage requirements, you can choose to enter a duration in months for which you want to retain all the weekly backups. 

Actions on the Device Details page

Field

Description

Backup Now

To start a backup operation from the Device Details tab:

  1. Click the Backup Now button located on the right upper side of the UI.

  2. On the confirmation window, click Backup Now. The backup process will be scheduled and you can track its progress in the Live Activities.

Restore Data

To restore data to a device:

  1. Click the Restore Data button located on the right upper side of the UI.

  2. On the Restore Data window:

    1. In the Snapshot Viewer section, click the  image2.png button to view snapshots from which you want to restore the data. By default, Curated Snapshot is selected for restoring endpoint data if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for endpoints.

    2. You can also select from the Snapshots section by clicking either the Last 24 Hrs, Last 7 Days, or Earlier option and selecting the required time.

    3. Select the folder that you want to restore and click Restore.

  3. On the Restore to Device window, select one of the following options:

    • Restore to Device - Select the device on which you want to restore the data.

    • Restore to Location - 

      • To restore the data to the device's desktop, click Desktop.

      • To restore the data to the folder from which it was backed up, click Original Location.

      • To restore the data to a custom location, click Custom Location and type the location in the Custom Location Path box.

  4. Click Restore. The restore request is created. You can track all the ongoing restore activities through the Live Activities page. To view the status of the restore activities, see the Jobs page. After the restore operation is completed, you can click View Details to view the restore details. 

See Restore Data for more details.

Upgrade Client

To upgrade to the latest Client version, select the device, click image7.pngand click the Upgrade Client button to schedule for auto-upgrade. 

You can also select multiple devices.

Note: You cannot auto-upgrade the device on Linux OS.

Enable

To enable a disabled device:

  1. Select the device, click image7.png, and click the Enable button. 

  2. On the confirmation window, click Enable. Now the user of the selected device can take a backup of the device.

You can also select multiple devices.

Note: If you disable a preserved user, you cannot enable it from the Devices UI.

Disable

To disable an enabled device:

  1. Select the device, click image7.pngand click the Disable button. 

  2. On the confirmation window, click Disable. Once disabled, the user cannot take backup of the derive. 

You can also select multiple devices.

Delete Device

To delete a device:

  1. Select the device, click image7.pngand click the Delete button. 

  2. On the Confirmation window specify the reason for deletion (the reason is mandatory with a character limit between 10-150) and click Delete.  This capability will help prevent accidental deletions. The reason for deletion will be captured in the Admin Audit Trail for auditing purpose. You can also delete multiple devices.

Note:

  • You cannot delete a device if it is associated with a user whose profile is enabled with Data Lock.

  • Devices belonging to a user on Legal Hold cannot be deleted.

Replace Device

To mark the device for replacement. click image7.pngand click the Replace Device button.

Use the Cancel Replace Device option to cancel the replace device action.

Enable Troubleshooting 

To enable troubleshooting logs for a specific device for debugging any issue, click image7.pngand click the Enable Troubleshooting button.

Use the Disable Troubleshooting option to disable troubleshooting.

Backups Tab

The Backups tab lists all the snapshots of the selected device. Administrators can view and manage the snapshots based on the requirements. On this tab, Curated Snapshot and all other snapshots are displayed.

Considerations:

  • The latest snapshot cannot be deleted.

  • You cannot delete a snapshot if the device belongs to a user whose profile is enabled with Data Lock.

  • If the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints, ​​​​​​the snapshots used for creating a Curated Snapshot are indicated with the image8.png icon. Such snapshots cannot be deleted. To delete them, you must delete the Curated Snapshot first and then delete these snapshots. For information about how to delete the Curated Snapshot see Curated Snapshot. For information about how to delete a snapshot, see Delete Snapshots. 

  • Quarantined Snapshot is indicated with the image9.png icon. You cannot restore and download from this snapshot.  

backups.png

Note: Curated Snapshot is displayed if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints. Hover over the icons beside the snapshot to know more about that particular snapshot.

​​​​​Curated Snapshot - This section contains the cleanest and the most recent version of the file processed from multiple snapshots within a defined date range. For more information, see Curated Snapshot.

image6.png

​​​​​The following details are displayed in the Curated Snapshot area -

Field Description
Snapshot The date and time when the curated snapshot was generated.
Size The size of the curated snapshot.
# Files Included The number of cleanest files processed from multiple snapshots and available for restore as a part of the curated snapshot.
# Available till The date and timestamp until which the curated snapshot will be retained.

Snapshots - This section lists all snapshots details. ​​​​​​

snapshots.png

The following details are displayed in the Snapshots area -

Field

Description

Snapshot

The date and time when the snapshot was generated.

Size

The size of the snapshot.

# Files backed up

The number of files backed up as part of the backup.

# Files Missed

The number of files missed as part of the backup.

DLP tab

The DLP tab displays the device that is being traced and its details. The information in this tab is displayed in 2 cards - Device Location and Details.

DLP.png

Device Location

In the Device Location card, if the device trace settings are enabled from the Profiles, the device can be traced on the World map as a dot. On the hover of the dot, the device name is displayed.

Details

DLP tab would be visible only for the Enterprise and above license editions.

The following details are displayed in the Details area -

Field Description

Device Trace

The status of device trace profile settings - enabled or disabled.

DLP Status

The status of DLP functionality for the device.

Last Connected

The date and time when the device was last connected with the server.

Encryption

The status of data encryption functionality for the device.

Note: Encryption is only supported on Windows. 

Auto Delete

The status of the auto-delete functionality for the device.

If the device auto-delete is enabled only then the On hold option is displayed; you can use this option to keep the device on hold from auto-deletion.

Decommission

To decommission a device:

  1. Click the Decommission button located on the right upper side of the Details area.

  2. On the confirmation window, click Decommission. The device is decommissioned. Use the Mark Normal option to mark the device as normal.

For more details, see decommissioning a device.