Device Details page
Overview
The Device Details page is organized into 3 cards - Device Details, Backup Summary, and Backup and Retention Settings.
Access path 
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Click
to access the global navigation panel and click Endpoints to access the Endpoints Overview page.
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Click Devices from the left navigation pane. The Devices page appears.
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Select the desired device from the list. The device details page appears.
Device Details
This card displays detailed information about the device.
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Click the user name to access the User Details page.
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Click the profile name to access the Profile Details page.
Hover over the information icon next to the Profile name to view profile details. This window lists settings related to global exclusions and inactive devices.
Backup Summary
The following table lists the fields in the Backup Summary area.
Field |
Description |
---|---|
Last backup status |
The status of the last backup from the device. |
Last Completed Backup |
The date and time when the last backup of the device was completed. |
Files backed up |
The number of files that were backed up from the device during the last backup. |
Bytes Transferred |
The amount of data that was transferred from the device to the server during the last backup. |
Total Backup Data |
The amount of data that has been backed up from the device. |
Last Backup Start Time |
The date and time when the last backup started. |
Files Missed |
The number of files that could not be backed up from the device during the last backup. |
Backup Data |
The amount of data that has been backed up from the device during the last backup. |
Backup and Retention Settings 
The following table lists the fields in the Backup and Retention Settings area.
Field |
Description |
---|---|
Backup Scheduled |
The frequency at which scheduled backups would trigger. |
Preferred Backup Window |
The duration during which scheduled backups will be triggered from user devices every day. |
Encryption |
The encryption status of the backup folders - enabled, disabled.
|
Retain All Backups for |
Based on the type of data you are backing up and storage requirements, you can choose to enter a duration in days for which you want to retain all the daily backups. |
Retain Weekly Backups for |
Based on the type of data you are backing up and storage requirements, you can choose to enter a duration in weeks for which you want to retain all the weekly backups. |
Retain Monthly Backups for |
Based on the type of data you are backing up and storage requirements, you can choose to enter a duration in months for which you want to retain all the weekly backups. |
Actions on the Device Details page
Field |
Description |
---|---|
Backup Now |
To start a backup operation from the Device Details tab:
|
Restore Data |
To restore data to a device:
See Restore Data for more details. |
Upgrade Client |
To upgrade to the latest Client version, select the device, click You can also select multiple devices.
|
Enable |
To enable a disabled device:
You can also select multiple devices.
|
Disable |
To disable an enabled device:
You can also select multiple devices. |
Delete Device |
To delete a device:
|
Replace Device |
To mark the device for replacement. click Use the Cancel Replace Device option to cancel the replace device action. |
Enable Troubleshooting |
To enable troubleshooting logs for a specific device for debugging any issue, click Use the Disable Troubleshooting option to disable troubleshooting. |
Backups Tab
The Backups tab lists all the snapshots of the selected device. Administrators can view and manage the snapshots based on the requirements. On this tab, Curated Snapshot and all other snapshots are displayed.
Considerations:
The latest snapshot cannot be deleted.
You cannot delete a snapshot if the device belongs to a user whose profile is enabled with Data Lock.
If the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints, the snapshots used for creating a Curated Snapshot are indicated with the
icon. Such snapshots cannot be deleted. To delete them, you must delete the Curated Snapshot first and then delete these snapshots. For information about how to delete the Curated Snapshot see Curated Snapshot. For information about how to delete a snapshot, see Delete Snapshots.
Quarantined Snapshot is indicated with the
icon. You cannot restore and download from this snapshot.
Note: Curated Snapshot is displayed if the Ransomware Recovery service is enabled for your organization and administrators have created a Curated Snapshot for Endpoints. Hover over the icons beside the snapshot to know more about that particular snapshot.
Curated Snapshot - This section contains the cleanest and the most recent version of the file processed from multiple snapshots within a defined date range. For more information, see Curated Snapshot.
The following details are displayed in the Curated Snapshot area -
Field | Description |
---|---|
Snapshot | The date and time when the curated snapshot was generated. |
Size | The size of the curated snapshot. |
# Files Included | The number of cleanest files processed from multiple snapshots and available for restore as a part of the curated snapshot. |
# Available till | The date and timestamp until which the curated snapshot will be retained. |
Snapshots - This section lists all snapshots details.
The following details are displayed in the Snapshots area -
Field |
Description |
---|---|
Snapshot |
The date and time when the snapshot was generated. |
Size |
The size of the snapshot. |
# Files backed up |
The number of files backed up as part of the backup. |
# Files Missed |
The number of files missed as part of the backup. |
DLP tab
The DLP tab displays the device that is being traced and its details. The information in this tab is displayed in 2 cards - Device Location and Details.
Device Location
In the Device Location card, if the device trace settings are enabled from the Profiles, the device can be traced on the World map as a dot. On the hover of the dot, the device name is displayed.
Details
DLP tab would be visible only for the Enterprise and above license editions.
The following details are displayed in the Details area -
Field | Description |
---|---|
Device Trace |
The status of device trace profile settings - enabled or disabled. |
DLP Status |
The status of DLP functionality for the device. |
Last Connected |
The date and time when the device was last connected with the server. |
Encryption |
The status of data encryption functionality for the device.
|
Auto Delete |
The status of the auto-delete functionality for the device. If the device auto-delete is enabled only then the On hold option is displayed; you can use this option to keep the device on hold from auto-deletion. |
Decommission |
To decommission a device:
For more details, see decommissioning a device. |