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Druva Documentation

Support matrix and EOS policies

End-of-Life (EOL) Policy for inSync Client for Cloud

Each release of the inSync Client for Cloud comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync Client as and when required.

Druva recommends its customers to periodically upgrade the inSync Client installed on user devices to the latest version.

The following EOL policies are applicable to the inSync Client for Cloud:

  • End-of-Support (EOS): Druva ends all support for the inSync Client for Cloud versions that are more than 18 months old, and no patches are made available to customers. Auto upgrades will continue to work. 
  • End-of-Life (EOL): EOL for an inSync Client for Cloud version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. The inSync Client for Cloud versions that are more than 24 months old may stop connecting to the inSync Cloud, and all backups and restores may be blocked. 

Druva supports only the last version of inSync Client compatible with Linux OS. The last version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS the latest version isinSync Client v5.9.3.

Druva sends periodic reminders to its customers to ensure that they upgrade the ((Client)) for Cloud to the latest version.

Latest inSync Client for Cloud

The following table displays the latest inSync Client versions for Cloud and the revision number for each OS platform.

Release Version

 
Revision No. (Windows) Revision No. (macOS) Revision No. (Linux)
v7.2.2 - r110415 -
Linux (Ubuntu) - v5.9.5 - - r100890
Linux (RHEL)- v5.9.5 - - r100890
Linux (CentOS) - v5.9.3 - - r100773

Customers can opt to upgrade the inSync Client for Cloud to the latest version by using either manual upgrade, bulk upgrade, or auto-upgrade. For instructions on how to upgrade the inSync Client for Cloud, see Upgrade the inSync Client

For assistance, submit a request to Support.

Supported inSync Client for Cloud versions 

The following table lists the inSync Client for Cloud versions that Druva supports with inSync Cloud.

Release Version
 
Revision No. (Windows)
 
Revision No. (macOS)

 
Revision No. (Linux)
 
EOS Date EOL Date
7.2.2 - r110415 - December 01, 2023 June 01, 2024
7.2.1 - r110386 - March 01, 2024 September 01, 2024
7.1.0 r110275 r110275 - August 01, 2023 February 01, 2024
7.0.0 r110180 r110180 - January 01, 2023 July 01, 2023

6.9.1_ Patch

*Patch update over inSync Client v6.9.1 for inSync GovCloud

r110192` r110192 - March 01, 2023 September 01, 2023

6.9.1

*Patch update over inSync Client v6.9.0 for inSync GovCloud

r111080 r111080 - January 01, 2023 July 01, 2023
6.9.0 r110050 r110050 - October 01, 2022 April 01, 2023

6.8.3

*Patch update over inSync Client v6.8.0 for inSync GovCloud

- r110041 - October 01, 2022 April 01, 2023

6.8.2

*Patch update over inSync Client  v6.8.0

- r110030 - July 01, 2022 January 01, 2023

6.8.1

*Patch update over inSync Client  v6.8.0

r110020 r110020 - June 01, 2022 December 01, 2022
6.8.0 r110000 r110000 - May 01, 2022 November 01, 2022
6.7.1

*Patch update over inSync Client v6.7.0
r108801 - - April 01, 2022 October 01, 2022
6.7.0 r107661 r107661 - March 01, 2022 September 01, 2022
6.6.4

*Patch update over inSync Client  v6.6.0
r103713 - - December 01, 2021 June 01,
2022
6.6.3

*Patch update over inSync Client v6.6.0

r102156 - - November 01, 2021 May 01,
2022
6.6.2

*Patch update over inSync Client v6.6.0


r100560

r100560

-

October 01, 2021

April 01,
2022
6.6.1

*Patch update over inSync Client v6.6.0


r99876

-

-

September 01, 2021

March 01, 2022
6.6.0 r99127 r99127 r76740

Note:

  • Druva has not released a new inSync Client for Linux with 6.6.0.
  • You can continue using the supported version of inSync Client 5.9.x for Linux.
September 01, 2021 March 01, 2022
6.5.2

*Patch update over inSync Client v6.5.0

r99097 - - September 01, 2021 March 01, 2022
6.5.1

*Patch update over inSync Client v6.5.0

r96080 r96080 - July 01, 2021 January 01, 2022
5.9.5 - -

r100890

  • Druva has not released a new inSync Client  for Linux CentOS with 5.9.5.
  • You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS
April 01, 2024 October 01, 2024
5.9.4 - -

r100873

  • Druva has not released a new inSync Client  for Linux Cent OS with 5.9.4.
  • You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS
October 30, 2023 April 30, 2024
Linux (CentOS) -

5.9.3

*Patch update over inSync Client v5.9.2  that supports CentOS 8
(8.2.2004)

- - r100773 April 01, 2023 November 01, 2023

5.9.3

*Patch update over inSync Client v5.9.2 that includes enhanced User Interface

- - r100663 March 01, 2021 August 01, 2023

5.9.1 

*Patch update over  inSync Client  v5.9 that includes support for Ubuntu 20.04

- - r100563 August 01, 2022 February 01, 2023

5.9 

- - r76740 - -

Unsupported inSync Client versions

The following table lists the inSync Client versions for which support has been discontinued.

Release No. Revision No. (Windows) Revision No. (Mac) Revision No. (Linux) EOL Date  
6.5.0 r92641 r92641 - May 01, 2021 November 01, 2021
6.2.0 r81703 r83221 - May 01, 2021  
6.1.1 r72937 r73217 - October 01, 2020  
6.1.0 r69845 r69845 - August 01, 2020  
6.0.1 r66660 r66660 - May 01, 2020  
5.9.5 r60564 r58373 - June 01, 2019  
5.9 r51251 r51251 - December 01, 2018  
5.8 r44506 r44798 - August 01, 2017  
5.7 r40852 r40851 - June 01, 2017  
5.6 r37902 r37901 - February 01, 2017  
5.5 r34036 r33963 r33966 September 01, 2016  
5.4.2 r31693 r31790 - June 01, 2016  
5.4.1 r29258 r29361 r26044 February 01, 2016  
5.4 r28251, r27380, r26924, r26043, r25819 r28250, r26923, r26042, r25748 r26044 August 01, 2015  
5.3.1 r23138, r22614 r23137, r22613 - April 01, 2015  
5.3 r21115 r21508, r21113 r21121 January 01, 2015   

EOL Policy for inSync CloudCache Server

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of CloudCache.

EOL for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

Supported inSync CloudCache Server versions

The following table lists the supported versions

Release No. Revision No. inSync Cloud inSync GovCloud
5.9.6 r110281 green tick image.png red cross.png
5.8 Patch update 3 r110280 red cross.png green tick image.png
5.8 Patch Update 2 r108117 green tick image.png green tick image.png
5.8 Patch Update 1 r106878 green tick image.png green tick image.png
5.8 r42608 green tick image.png green tick image.png

Unsupported inSync CloudCache Server versions

The following table lists the inSync CloudCache Server versions for which support has been discontinued.

Release No. Revision No.
5.4.2

r31749

5.4.1 r26924

EOL policy for inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Note: Per Druva's end-of-life (EOL) policy, Druva supports the last two versions of inSync Connector.

EOL for a inSync Connector version means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

Supported inSync Connector versions

The following table lists the supported versions for inSync Cloud and Gov Cloud

Cloud Release No. Revision No.
inSync Cloud 6.2 r110852
inSync Cloud
inSync GovCloud
6.1.1 patch update r106783
inSync Cloud
inSync GovCloud
6.1.1 r79092
inSync Cloud
inSync GovCloud
5.8 r42608

Unsupported inSync Connector versions

The following table lists the inSync Connector versions for which support has been discontinued.

Release version Revision No.
5.4.2 r31693
5.4 r25819
5.8 r42608
6.1.1 r79092

EOL policy for Druva Mobile App

Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the  Druva Mobile App as and when required.

Note: Per Druva's end-of-life (EOL) policy, Druva supports the last three major versions of Druva Mobile App on Android and iOS.

EOL for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug-fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.

Supported Druva Mobile App  versions for Android

Mobile OS Platform OS Versions Supported mobile app versions

Android

  • Android 10
  • Android 11
  • Android 12
5.0.1- r2271

Supported Druva Mobile App app versions for iOS

Mobile OS Platform OS Versions Supported mobile app versions

iOS

  • iOS 12
  • iOS 13
  • iOS 14
  • 5.0.1-r2275

Unsupported Druva Mobile App app versions for Android

Mobile OS Platform Unsupported mobile app versions

 

Android

  • 4.5.11-r2010
  • 4.5.8-r2007
  • 4.5.7-r2006
  • 4.5.6-r2005

 Unsupported Druva Mobile App  versions for iOS

Mobile OS Platform Unsupported mobile app versions

 

iOS

  • 4.5.7-r2221
  • 4.5.6-r2215
  • 4.5.5-r2214

Effective October 03, 2020, Druva will no longer develop, repair, maintain, or test the following versions of mobile app versions. For assistance, submit a request to Support.

Mobile OS Platform OS Version
Windows
  • Windows Phone 8
  • Windows Phone 8.1

End-of-Life (EOL) Policy for Box

Effective September 30, 2020, Druva will no longer develop, repair, maintain, or test the product software.

For assistance, submit a request to Support.

End-of-Life (EOL) Policy for inSync Share

The following table lists the milestones and dates for inSync Share.

Milestone Definition Date
End-of-Sale date The last date to order the product through the Druva Quoting Tool. The product will not be available for sale after this date. July 15, 2021
End-of-Renewals date

The last date until when renewals can be done.

The contract end date will be the End-of-Life date, which is September 30, 2022.

June 30, 2022

End-of-Life and Last date of Support The last date to receive applicable service and support for the product as entitled by the active service contracts or by warranty terms and conditions. After this date, all support services for the product will be unavailable, and the product will become obsolete. September 30, 2022

End-of-Support (EOS) Policy for inSync Client for Cloud

Each release of the inSync Client for Cloud comes with new features, and enhancements. Druva also releases patches, bug-fixes, and hotfixes for the inSync Client when required.

Druva recommends upgrading the inSync Client to the latest version at all times, enabling our customers to consume the latest feature and improvements.

The following EOS policy is applicable for inSync Client for Cloud:

End-of-Support (EOS): Druva ends all support for the inSync Client for Public and FedRAMP certified cloud versions that are more than 18 months old, and no patches, bug fixes, and technical assistance is made available. The inSync Client that is over 18 months old will stop connecting to the inSync Cloud, and all backups and restores will be blocked. 

Druva supports only the latest version of inSync Client compatible with Linux OS. The latest version of inSync Client qualified with Linux OS for Ubuntu & RHEL is inSync Client v5.9.5. For CentOS, the latest version is inSync Client v5.9.3.

Druva sends periodic reminders (add communication channels) to its customers to ensure that they upgrade the Client Cloud to the latest version.

Supported inSync Client for Cloud versions

Release Version

 

(Windows)

(macOS)

(Linux)

EOS Date

7.2.2 -  r110415  - June 01, 2024

7.2.1

-

green tick image.png

-

March 01, 2024

7.1.0

green tick image.png

green tick image.png

-

August 01, 2023

7.0.0

green tick image.png

green tick image.png

-

January 01, 2023

6.9.1_ Patch

*Patch update over inSync Client v6.9.1 for inSync GovCloud

green tick image.png

green tick image.png

-

March 01, 2023

6.9.1

*Patch update over inSync Client v6.9.0 for inSync GovCloud

green tick image.png

green tick image.png

-

January 01, 2023

6.9.0

green tick image.png

green tick image.png

-

October 01, 2022

6.8.3

*Patch update over inSync Client v6.8.0 for inSync GovCloud

-

green tick image.png

-

October 01, 2022

6.8.2

*Patch update over inSync Client  v6.8.0

-

green tick image.png

-

July 01, 2022

6.8.1

*Patch update over inSync Client  v6.8.0

green tick image.png

green tick image.png

-

June 01, 2022

6.8.0

green tick image.png

green tick image.png

-

May 01, 2022

6.7.1

 

*Patch update over inSync Client v6.7.0

green tick image.png

-

-

April 01, 2022

6.7.0

green tick image.png

green tick image.png

-

March 01, 2022

6.6.4

 

*Patch update over inSync Client  v6.6.0

green tick image.png

-

-

December 01, 2021

6.6.3

*Patch update over inSync Client v6.6.0

green tick image.png

-

-

November 01, 2021

6.6.2

*Patch update over inSync Client v6.6.0

 

green tick image.png

 

green tick image.png

 

-

 

October 01, 2021

6.6.1

*Patch update over inSync Client v6.6.0

 

green tick image.png

 

-

 

-

 

September 01, 2021

6.6.0

green tick image.png

green tick image.png

 

September 01, 2021

6.5.2

*Patch update over inSync Client v6.5.0

green tick image.png

-

-

September 01, 2021

6.5.1

*Patch update over inSync Client v6.5.0

green tick image.png

green tick image.png

-

July 01, 2021

5.9.5

  • Druva has not released a new inSync Client  for Linux CentOS with 5.9.5.

  • You can continue using the supported version of inSync Client 5.9.3 for Linux has CentOS

-

-

green tick image.png
 

April 01, 2024

5.9.4


Druva has not released a new inSync Client for Linux Cent OS with 5.9.4.

  • You can continue using the supported version of inSync Client 5.9.3 for Linux CentOS

-

-

green tick image.png
 

October 30, 2023

Linux (CentOS) -

5.9.3

*Patch update over inSync Client v5.9.2  that supports CentOS 8

(8.2.2004)

-

-

green tick image.png

April 01, 2023

5.9.3

*Patch update over inSync Client v5.9.2 that includes enhanced User Interface

-

-

green tick image.png

March 01, 2021

5.9.1 

*Patch update over  inSync Client  v5.9 that includes support for Ubuntu 20.04

-

-

green tick image.png

August 01, 2022

5.9 

-

-

green tick image.png

-

EOS Policy for inSync CloudCache Server 

Each release of inSync CloudCache Server comes with new features and enhancements. Druva also releases patches and hotfixes for inSync CloudCache as and when required.

As Per Druva's EOS policy, Druva supports only the latest version of CloudCache.

EOS for an inSync Cloud Cache version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade inSync CloudCache to the latest version.

Supported inSync CloudCache Server versions 

The following table lists the supported versions.

Release No.

Revision No.

inSync Cloud

inSync GovCloud

5.9.6

r110281

green tick image.png

red cross.png

5.8 Patch update 3

r110280

red cross.png

green tick image.png

5.8 Patch Update 2

r108117

green tick image.png

green tick image.png

5.8 Patch Update 1

r106878

green tick image.png

green tick image.png

5.8

r42608

green tick image.png

green tick image.png

EOS policy for AD/LDAP Connector / inSync Connector

Each release of inSync Connector comes with new features and enhancements. Druva also releases patches and hotfixes for inSync Connector as and when required.

Note: Per Druva's EOS policy, Druva supports the latest version of the inSync Connector.

EOS for the inSync Connector version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. Druva recommends that you periodically upgrade the inSync Connector to the latest version.

Supported Connector versions

The following table lists the supported versions for inSync Cloud and Gov Cloud.

Version No. Revision No. inSync Cloud inSync GovCloud

6.2

r110852

green_tick_image.png red_cross.png

6.1.1 patch update

r106783

green_tick_image.png green_tick_image.png

6.1.1

r79092

green_tick_image.png green_tick_image.png

5.8

r42608

green_tick_image.png green_tick_image.png
End-of-support policy for vendor operating systems

After the software vendor ends the support for a specific operating system, Druva shall continue to back up and restore resources on that operating system for a  grace period of 18 months to facilitate migration to the new operating system. After 18 months, Druva shall immediately end all its technical assistance, auto-upgrades, and bug fixes for the agents running on that operating system. You should review the vendor release notes for the  EOS timelines of the operating system(s) deployed in your organization from time to time to avoid any disruptions to your backup and restore activities. Review the list of supported platforms in the Support matrix article. 

EOS policy for Druva Mobile App 

Each release of the mobile app comes with new features and enhancements. Druva also releases patches and hotfixes for the  Druva Mobile App as and when required.

Note: Per Druva's EOS policy, Druva supports the latest version of the Druva Mobile App on Android and iOS.

EOS for Druva Mobile App platform means an end to all technical assistance, auto-upgrades, and bug fixes for that version. We recommend that you periodically upgrade your mobile device OS to the latest version.

Supported Druva Mobile App for Android versions 

App version Operating system version
Android
  • Android 10
  • Android 11

  • Android 12

Supported Druva Mobile App app for iOS versions

App version Operating system version
iOS
  • iOS 13
  • iOS 14

  • iOS 15