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Druva Documentation

Archived inSync Release Notes - Public Cloud

 

inSync Cloud Update on July 10, 2021

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365

Introducing Druva sub-apps for Azure Active Directory (Azure AD)

inSync administrators can now configure a specific Microsoft 365 app for backup depending on the data they would like to protect. inSync administrators can also granularly configure Azure AD permissions for the following apps:

  • Druva Exchange Online and Public folder

  • Druva OneDrive and SharePoint

Key benefits of a granular configuration of permission include the following:

  • You no longer have to share global access permissions for apps you have not configured, and 

  • You can adhere to compliance requirements related to access control by third-party applications

For more information, see Configure inSync for Microsoft 365.
Customer action required: None

Protect Exchange Online archival properties for archival emails

For Exchange Online, you can now protect the following archival properties for emails from the Archive mailbox: 

  • ItemClass

  • Sensitivity

  • WebClientReadFormQueryString

For more information, see Data protected for Exchange Online.

How does this benefit?

With this enhancement, you now have a broader data protection coverage for your Exchange Online archived emails wherein, you can backup and restore emails with archival properties.

Customer action required: To leverage this capability, contact Support.

Fixed Issues

Issue  Description
INS-25556 Google Drive: Fixed an issue wherein backup of folders with multiple parent associations skipped files with an error.
REAL-14347

Legal Hold: Fixed the timestamp error issue encountered when you download Mac data using eDiscovery Download Client on a Windows device.

REAL-15666

eDiscovery Download Client: Fixed the issue wherein, after download, the user folder path contained the following unknown GUID:

"e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855"

INS-24456 Salesforce Backup 2.0 App: When disabling Salesforce validation rules from the data template settings fails, the application displays the ‘Completed’ task status.
INS-23996 Fixed the issue wherein the Deleted Device Report displayed an incorrect size of backed-up data.
INS-22375 We have fixed the license issue associated with a third-party library for the PST file conversion.
INS-24911 Fixed an issue wherein the ‘Added By’ label in the Users -> Details -> Summary area does not display a value for users created via Azure AD mappings.
INS-22341 CVE-2020-1971: Upgraded OpenSSL to 1.0.2y, to fix the vulnerability wherein an attacker can cause the application compiled with OpenSSL to crash resulting in a denial of service.
INS-22936 CVE-2021-23336: Upgraded ActiveState Python to 2.7.18.4, to fix the vulnerability wherein an attacker can cache a malicious request as a safe one.

inSync Cloud Update on June 26, 2021

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365 Teams

Introducing search filters

inSync administrators can quickly narrow down and review specific Teams’ backup status based on built-in filters such as App Status, Team type, and Team Status. This enables the administrators to promptly take the corrective action needed to protect critical Teams’ data effectively.

Teams_Filters_1.png

For more information, see Filters for Teams.
Customer action required: None

Support for restore of Channel Tabs

inSync administrators now have an option to restore Tabs within a Teams’s Channel other than the standard tabs such as Conversations (Posts), Files, and Wiki.

You can now perform an In-Place restore of the entire Tabs folder or single and multiple specific Tabs with their original name and associated apps within them.
This capability is helpful when there is a requirement to restore Tabs in the Microsoft 365 tenant account due to accidental deletion of the Tabs or data corruption during a ransomware attack.

Single or specific tabs.png

For more information, see Restore Teams data.
Customer action required: None

Improvement for managing Archived Teams 

When Teams are archived, all activities on Teams and access to the Private Channel and Tabs API are disabled. Hence, when you perform backups of Archived Teams from inSync, the backup of Private Channel and Tabs (App info) fails.

The administrators are now notified to refrain from backup and restore of Archived Teams through the messages displayed for:

  • Backup snapshots of Archived Teams does not contain Private Channel and Tabs (App info)

  • Restore is not supported from and to Archived Teams

Archived Teams_UI notification_restore_new.png

For more information, see Restore Archived Teams data.
Customer action required: None

UI enhancement: Restore Data button replaces Backups tab for Teams

Intending to allow inSync administrators quick and easy access to backup snapshots, we now provide you a convenient and straightforward option to select backup snapshots for restore - Restore Data button.

backup tab to restoredata_RN_June 26.png

For more information, see Restore Teams data.
Customer action required: None

Fixed Issues

Issue  Description
INS-25048 Public folder: Fixed the issue wherein the auto-discovery process fails for backup of multiple public folders.
INS-22995 Salesforce Backup 2.0 App: Fixed the issue wherein excluding a custom object from the object selection window removes all selected custom objects.
INS-24453 Fixed the issue wherein the data source statistics displayed on the Druva Cloud Platform Console were not matching with the actual number of data sources present in inSync for a few customers.
INS-24740 SharePoint: Fixed the issue wherein the backup of a SharePoint site collection excludes a few files and folders and displays ‘Backed up Successfully’ as the backup status.
INS-24733 Exchange Online: Fixed the issue wherein the storage consumption statistics for Exchange Online users were displayed incorrectly on the Profile page.
REAL-15013 inSync Client users were able to clear the Enable Malicious File Scan check box even when Allow users to disable Device scan option was disabled.

​​​​​Known Issue

Issue  Description
INS-25674 Teams: The data restore of a Team Site fails when you restore to a different Team. This failure occurs if the associated SharePoint Site of the destination Team is in a different geolocation than the source Team Site.

inSync Cloud Update on June 12, 2021

This release has minor bug fixes.

Fixed Issues

Issue  Description
INS-23157 Fixed the issue wherein the users put on legal hold were not getting deleted from inSync when attempting to delete manually or through inSync APIs.
INS-19420 Fixed the issue wherein some customers were experiencing issues receiving the inSync Complete Report as per the subscribed schedule and frequency.

inSync Cloud Update on May 29, 2021

This release has minor bug fixes.

Fixed Issues

Issue  Description

INS-22721

When an administrator tries to search for a file or folder for a user using the Search box on the Restore Data page and presses enter instead of the Search button, inSync incorrectly redirects the administrators to the Users Details page.

INS-21086 The status of the preserved users did not change to active automatically after the corresponding Active Directory (AD) accounts were re-enabled.
INS-23479 Salesforce Backup 2.0 App: When downloading, restoring, or viewing metadata with file names containing HTML escape characters, the application returns a ‘Forbidden’ error message.

inSync Cloud Update on May 15, 2021

The following enhancements are available with this cloud update:

Enhancements

Legal Hold - Granular access for Legal administrators

Cloud administrators can now group Legal Hold policies by their type and provide Legal administrators access based on the policy type. 

Legal administrators with different roles will now be restricted only to the policy type that they have been assigned. Only Cloud administrators can create, manage, and assign policy types, ensuring there is no overlap between the data that different Legal administrators can access.  

As a Legal administrator, this change ensures that you have complete control over the Legal Hold policies that you manage and restrict other administrators from viewing them. This helps the organization maintain the right amount of access required during legal investigations and stay compliant with different data privacy regulations.

For more information, see Access control for Legal Hold administrators.

Action Required: Assign a type to each Legal Hold policy. This will ensure that you can provide Legal administrators access to the necessary policy types. For more information, see Manage a legal hold policy

Fixed Issues

Issue  Description

INS-20746

When downloading a large amount (approximately more than 60 GB) of Exchange Online data in PST and MBOX format, the download failed.

INS-22734

Users were unable to log in to the inSync mobile app for Android and iOS using SSO (Single Sign On). This issue was only observed for Druva MSP customers. 

inSync Cloud Update on May 1, 2021

The following enhancements are available with this cloud update:

Enhancements

Salesforce

Announcing the new Salesforce Backup 2.0 App!

An all-new Salesforce Backup 2.0 App is now available through the Salesforce AppExchange. The new app is power-packed with features to help you protect your Salesforce data and seed sandboxes. 

For more information, see Protect Salesforce Data using Salesforce Backup 2.0 App

Customer action required:

  • If you are a new customer: Contact the Sales team to get started.
  • If you are using the existing inSync App for Salesforce: Stay tuned for an email from the Support team with instructions on how to get upgraded to the new Salesforce Backup 2.0 App.

Why you must use the new Salesforce Backup 2.0 App (Click to expand)
Here are some of the key enhancements you can leverage with the Salesforce Backup 2.0 App.

►Centralized management
  • Install the Salesforce App on any one organization and configure all the organizations for data protection.
  • Centrally manage and monitor all connected organizations. 
For more information, see Configuration.
►Enhanced backup
  • Flexible data retention; from 1 year to multiple years or unlimited retention.
  • Support for full or partial backup. You can partially backup data sets to exclude certain objects and fields.
  • Create multiple data backup definitions for the same organization.
For more information, see Data Backup.
►Enhanced restore

Data (Object/Record) Restore

  • Directly restore from a snapshot using different selection criteria or SOQL queries. 

  • Compare the differences between records of a single object from two snapshots. You can selectively restore the records.

Metadata Restore 

  • Directly restore from a snapshot by selecting the metadata type.
  • Compare the differences between metadata types from two snapshots. You can selectively restore the metadata.

For more information, see Data Restore.

►Enhanced sandbox seeding
Get a sandbox up and running in no time with adequate test data. All you need to do is create a Data Copy template and reduce time spent on preparing sandboxes.
For more information, see Data Copy.
►Compliance and confidentiality with Data Anonymization
Use Data Masks to obfuscate the existing text with dummy data to ensure regulatory compliance and ensure confidentiality.
For more information, see Data Masking.
►GDPR compliant backups
Support for GDPR Subject Access Requests and defensible deletion.
For more information, see Subject Access Request for GDPR Compliance.
►Data download
Download data from the Salesforce Backup 2.0 App as well as from inSync Management Console for business continuity.
For more information, see Data Download.

A glimpse of the interface (Click to expand)

►Salesforce Backup 2.0 App interface 
Salesforce_App_GIF (1).gif
►inSync Management Console for Salesforce 
inSync_Salesforce_Backup_2.0_GIF (1).gif

Microsoft 365

Teams: Log File updates to view backup and restore details

We have now enhanced the log files generated using the Activity Stream > Download Logs to provide an enriched summary of the backup or restore activities for each of the log files associated with Teams Settings, Channels, Conversations, and SharePoint data sources.

With this enhancement, you will now see the Enhanced Stats section within the downloaded log file for Team Metadata and Team Conversation backup and restore activities. The Enhanced Stats section provides details about the exact number of items backed up or restored.

This information helps administrators with further analysis and troubleshooting and take corrective action to ensure business continuity.

Enahnced log teams_phase 1_May 1_RN.png

For more information, see Enhanced stats for Teams backup and restore.

Platform

User identification simplified with custom attribute

Identifying users within your inSync user base now becomes super easy, especially when the user base is relatively large and may have users with the same username or similar email address.

You now have the option to configure User-Identifier Custom Attribute which, when configured, maps the unique attribute from your registered AD/LDAP and is displayed on the inSync UI. This helps you quickly identify specific users within inSync and take administrative actions for the intended user accounts. Learn more.

Introducing storage support for the Nordic region 

We have added a new data storage location for the Nordic region to add more flexibility to data storage requirements, especially for the Druva customers located across the Nordic countries.

Having local storage shall undoubtedly keep the data latency to a minimum and help you back up and retrieve data relatively faster. Also, we are sure this will help you stay on top of the organization’s compliance and regulatory requirements too!

Don't miss to check out a green icon for Stockholm (eu-north-1) region on the Druva Cloud status page!

RN Support.png

Federated Search

Keep track of quarantine actions

Druva already logs all administrators' actions in the Admin Audit Trail. Now, we extend this capability to quarantine actions taken by administrators from Federated Search. This helps administrators keep track of the status of the action, such as successful or failed, and assists Infosec and Data Compliance administrators during audits and data investigations.

The quarantine actions are now also available as a part of the inSync Events API that you have configured with SIEM tools. Use these new events to build custom reports or fetch the data and display it on a dashboard. For more information, see How to search backed up files.

Fixed Issues

Issue  Description

INS-20422

SharePoint Online: Fixed the SharePoint online restore capability to support hierarchical restore of SharePoint site data. For more information, see Support for hierarchical restore of SharePoint Online data.

INS-22374 Fixed the issue wherein Profile administrators and administrators with custom rights were experiencing errors while creating and importing users in inSync.
INS-22397 Fixed the issue wherein the option to filter users from the registered LDAP was not getting displayed on the Modify LDAP Mapping page.

inSync Cloud Update on April 17, 2021

The following enhancements are available with this cloud update:

Enhancements

Legal Hold

Check the integrity of the downloaded data

In legal matters, consistency of the data is of utmost importance. You should be able to prove in the court of law that the data did not change over a period of time. 

For example, the checksum of a file downloaded using the eDiscovery Download Client should match the checksum of its copy stored in the Druva Cloud snapshot in that same time frame. If the checksum is the same, it will prove that the data was not tampered with and will be considered reliable evidence. 

To aid you in this process, we have now introduced a data integrity check for data downloaded via eDiscovery Download Client v1.1.0 and later. When you download both data and metadata, Druva automatically verifies if the checksum of the data matches with the version stored in the cloud snapshot. Now you no longer need to feed the data to another tool or manually verify the files' integrity after they are downloaded. This saves time and effort and reduces overhead costs of tools required to verify the data's integrity. For more information, see Verify the integrity of the downloaded data.

Microsoft 365

SharePoint: Improvements to Live Activities

You can now monitor the progress of SharePoint backups with the help of real-time backup statistics. The SharePoint backup status from inSync Management Console -> Live Activities page now displays additional statistics to gain more insights about ongoing activities.

SharePoint_Live_Activities.png

How does this benefit you?

  • Get to know the size of backed-up data.

  • Identify the type and mode of backup.

  • Check the health of the ongoing activity using the API throttling statistics.

  • Keep track of the number of updated, deleted, and skipped backup files.

For more information, see Live Activities.

Google Workspace

Google Drive: New option to exclude files and folders from backup 

You now have better control over the Google Drive data backed up using inSync.

While creating or updating a profile for backup, you can use the Exclude Paths option to add a file or folder name or relative paths to the files and folders you want to exclude from backups for all Google Drive users associated with the profile. This enhancement helps optimize backups and reduces the risk of backing up non-critical data.

Google Drive_excludepaths_rn.png

For more information, see,

You can use the Global Exclusion > Exclude Paths option if you want to exclude specific files or folders from backup for both Google Drive and OneDrive users associated with the profile.

For more information, see Configure a global exclusion list for folders for Cloud Apps.

Microsoft 365 and Google Workspace

Exchange Online and Gmail: New option to exclude folders from backup

You can now choose the data that you backup for Exchange Online and Gmail using inSync.

While creating or updating a profile, you can use the Exclude Paths option to add a folder name or relative paths to the folders you want to exclude from backups for all Gmail or Exchange Online users associated with the profile. This helps optimize backups and reduces the risk of backing up non-critical data.

Exchange_Online_Exclude PathsRNApril18.png

For more information, see,

You can use the Global Exclusion > Exclude Paths option if you want to exclude specific folders from backup for both Gmail and Exchange Online users associated with the profile.

For more information, see Configure a global exclusion list for folders for Cloud Apps.

UX enhancements

User management and deployment centralized

Introducing a refreshed and intuitive Users page that gives you unified control over inSync user management and user provisioning, all of that in one place! With this update, the User Deployment page is now merged within the Users page and is no longer available within Manage > Deployments.
Be it user management activities or configuring and managing AD/LDAP, SCIM, or Azure AD based mappings, the enhanced Users page gives you better administration control overall.

What does the change look like?

User Deployment Revamp.png

Fixed Issues

Issue  Description

INS-19837

SharePoint: We have added the support for Incremental Backup checkpointing in SharePoint backups.

INS-21296 SharePoint: Corrected log message for restore-related activity.

Known Issue

Issue  Description

REAL-13858

The eDiscovery Download Client user interface appears distorted. 

Workaround: Set the display scaling setting as 100%.

inSync Client v6.9.0 for Cloud

The following enhancement is available with this release dated April 05, 2021:

Enhancements

Improvements to restrict backups during Blackout Window

If you have configured a Blackout Window duration for user profiles, inSync now ensures that backup activity is not performed on the user devices during that duration. 

How does this improve the end-user experience?

  • An ongoing scheduled backup or a manually triggered backup will automatically pause if the backup enters into the Blackout Window duration.

  • Backups will remain in a paused state until the Blackout Window duration is complete.

  • End-users can resume a paused backup if they wish to.

  • Administrator-triggered manual backups are initiated only when the user devices are not identified within the Blackout Window duration.

  • The user-paused backup will not resume if the paused duration ends within a Blackout Window duration.

  • Backups that are interrupted due to connectivity issues are not resumed if the device is connected to a permitted network during the Blackout Window duration.

  • inSync Client interface displays upfront messaging for the paused backups.

Adaptive inSync menu bar icon for macOS

Introducing the dynamic inSync menu bar icon for macOS Big Sur that automatically adapts the background color when switched between light mode and dark mode.

Issue  Description

INS-16963

Fixed the issue wherein the folders configured for backup for a given user profile were not getting recognized on the inSync Client user interface.

Revision Information

Product Revision details

inSync Client

Windows: r110050

macOS: r110050

Druva has not released a new version of inSync Client for Linux OS with inSync Client v6.9.0. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

 Download the latest inSync Client here.

For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Support.

inSync Cloud Update on April 03, 2021

With this cloud update, we bring to you the following enhancements:

Enhancements

Google Workspace

G Suite rebranded as Google Workspace in inSync

Aligning with Google’s recent rebranding, we have renamed all instances of G Suite to Google Workspace in the inSync Management Console.

Google Drive: Option to selectively backup owner's data or shared data owned by other users

You can now leverage the new option “Backup shared data owned by other users” within the Profile tab and choose to backup either the owner’s data or shared data owned by other users.

To back up all the Google Drive data (owner’s data and shared data from other users), select the Backup shared data owned by other users checkbox in the Profile tab.

To back up only the owner’s data, deselect Backup shared data owned by other users checkbox in the Profile tab. This helps you with faster incremental backups and a better restore experience.

Note: For existing inSync Google Drive administrators, the Backup shared data owned by other users checkbox is selected by default.


Action required for existing administrators: Deselect the Backup shared data owned by other users checkbox provided in the Profiles tab for optimized backups.

Edit_profile_shared data_gdrive.png

 For more information, see,

Microsoft 365

Teams and SharePoint Online enhancements

Teams: Support for restore of Private Channel folder to the original location

You can now do an “In-Place Restore” of the Private Channel folder (within Teams) to its original location. This is useful when there is a requirement to restore a Private Channel (to the original location) in the Microsoft 365 tenant account due to accidental deletion of the Private Channel folder or data corruption during a ransomware attack.

Pvt_Channel_In place_updated_RN.png

Because of  Microsoft API limitations, you cannot restore Private Channel folder data within Teams using Restore as a Copy. However, if required, Restore as a Copy is supported for Files, Wiki, or Conversation within the Private Channel.

Note: Because of Microsoft API limitations, Team Private Channel restore (for Private Channel folder) is limited to ‘In-Place’ restore only. You cannot restore the Private Channel folder to another existing or new Team.

For more information, see Restore Teams data.

Teams: Introducing new restore status in Activity Stream filters for Team Metadata and Conversations

We have now added a new status - Restored With Errors within Activity Stream filters. With this option, you can,

  • Filter and view a list of Teams for which Team Metadata and Team Conversations restore were partially successful.

  • Download Logs for these Teams and take corrective action to ensure business continuity.

Teams_ Actitivity Stream_Restored with Errors status.png

Note: For Team Site and Private Channel Site, Restored With Errors status is displayed when SharePoint site restore is partially successful. 

For more information, see, 

Teams and SharePoint Online: Improvement for managing deleted Teams and SharePoint sites

When a Team or SharePoint site gets deleted from Microsoft 365, inSync automatically updates these Teams and SharePoint sites' app status to Disabled post-discovery. The discovery and scheduled backup for these Teams and SharePoint sites are excluded in the subsequent discovery and backup cycle, thus ensuring that inSync protects only the required data.

For more information, see,

Microsoft 365 and Google Workspace

Separation of Microsoft 365 and Google Workspace licenses

We have separated Microsoft 365 and Google Workspace licenses for all inSync Cloud license editions (Enterprise, Elite, and Elite Plus). This license separation is beneficial to streamline license procurement based on Microsoft 365 and Google Workspace's correct license utilization details.

For more details, contact Support.

Realize

inSync Compliance - Enable end-users to manage violations

inSync Compliance administrators can now enable end-users (inSync Client users) to view and take action on the compliance violations raised against their data. You, as an administrator, can configure the entire workflow of how a violation moves through various phases right from detection to resolution. This feature will help reduce the workload of the Compliance team of your organization and make violations management easier. 

End-users can quickly act on a violation as they are well aware of their data. Swift action reduces the time taken to resolve a violation and helps Compliance administrators focus on critical violations that require their attention. For more information, see Violation management for end users.

Fixed Issues

Issue  Description

INS-20774

Exchange Online: Fixed the issue wherein administrators with Enterprise license could not download PST/MBOX file using the download link.

INS-19836 SharePoint Online: Fixed the backup issue wherein, when you perform a migration of on-prem SharePoint site using ShareGate Desktop app to the newly created SharePoint online site, backup of migrated files failed. This fix is available only for CU074 (April 3, 2021) and later.

Known Issue

Issue  Description
INS-19836

SharePoint Online: If you have migrated on-prem SharePoint site using ShareGate Desktop app to the newly created SharePoint online site (Before CU074 - April 3, 2021 release), backup of migrated files might fail.

Workaround: To resolve this issue, you must perform a full scan backup. For more details, contact Support.

inSync Cloud Update on March 20, 2021

This release has minor bug fixes.

Fixed Issue

Issue  Description

INS-20507

Google Drive: Fixed the restore issue wherein inSync failed to create a separate \inSync Restore\  folder when restore to other user account is performed.

INS-20895 OneDrive: Fixed the issue wherein discrepancy was observed in the backup data size on the inSync Management Console.

inSync Cloud Update on March 06, 2021

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365

[Early Access] Public folder: Support for restore of Tasks

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

We have now added the capability to restore Tasks and their Settings through the inSync Management Console. 

This feature is useful when there is a requirement to restore Tasks to the original location or restore it as a copy in the Microsoft 365 tenant account in case of accidental deletion of Public folder data or data corruption during a ransomware attack.

For more information, see Restore Public folder data.

SharePoint Online: Configuration of Druva for SharePoint Online sites (in Microsoft 365 Multi-Geo tenants)

You can now leverage the Multi-Geo Storage Mapping to assign storage to SharePoint sites through Add Site Collection and Configure Site Backup workflow in inSync Management Console. With this enhancement, you can automatically set storage based on the SharePoint site's geo location using the Add Site Collection and Configure Site Backup wizards. This feature eliminates administrators' need to manually select and assign storage in scenarios wherein there are multiple Druva storages for Multi-Geo tenants.

Add Site Collection- Multi Geo.png

Configure Site Backup-Multi-Geo.png

For more information, see:

Teams: Additional filters for Teams Private Channel Site

inSync administrators can quickly view activity logs for all or specific Teams’ Private Channel Site backup and restore status using the built-in filters such as Type and Site Title. This enables the administrators to promptly take the corrective action needed to protect critical Teams Private Channel Site data effectively.

Activity Stream_Private Channel.png

For more information, see Activity Stream.

Fixed Issues

Issue  Description

INS-20121

Fixed the issue wherein the scheduled reports for the Last Backup Status displayed incorrect time zones.

INS-18817 Fixed the issue wherein the administrators were unable to login to inSync Management Console with the following error displayed: "An error occurred while performing this operation. If the error persists, contact Druva Support. 0x100000001"
INS-18713 Added an option to allow administrators to select all folders in the new restore UI for users.
INS-19877 Exchange Online: Fixed the restore issue wherein the Destination Folder for an In-Place restore activity displayed incorrect details.

inSync Cloud Update on Feb 20, 2021

With this cloud update, we bring to you the following enhancement:

Enhancement

Microsoft 365

[Early Access] Public folder: Exclude non-critical data for faster backups

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

Backing up large Public folder data is a time-consuming activity. To enable faster backups, inSync administrators can now consider excluding non-critical contents in Public folders from backup.

inSync administrators can use the Exclude Paths feature available under Backup Settings for exclusion while configuring the Public folder for data protection. This ensures that only the critical data gets backed up and enables faster Public folder backups.

Configure_Public_folder_updated_RN.png

For more information, see Exclude Paths.

Fixed Issues

Issue  Description

INS-19738

Exchange Online: Fixed the issue wherein an empty zip file gets downloaded when you download logs for Restore Completed with Errors restore activity.

INS-18712 Fixed the issue to ensure that the Download option for users’ data is not displayed for the Help Desk Admin role.
INS-20117 Google Drive and OneDrive: Fixed the restore issue to ensure that Restore as a Copy gets initiated for restore to another user selection.

inSync Cloud Update on Feb 06, 2021

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365

Multi-Geo support for SharePoint Online and Teams

We are excited to announce support for protecting SharePoint Online and Teams data for Microsoft 365 Multi-Geo tenants. This feature helps administrators meet their data residency requirements such as:

  • Automatically discover all the sites (SharePoint and Teams' sites) from each geo location.

  • Automatically identify new geo locations enabled in Microsoft 365 tenants.

  • Automate the storage assignment for the discovered sites and not configured sites from all the mapped geo locations.

Multi-Geo Storage Mapping_RN.png

For more information, see Multi-Geo support for SharePoint Online and Teams.

[Early Access] Public folder: Support for restore of Calendars and Contacts

We have now added the capability to restore Calendars and Contacts and their settings through the inSync Management Console. 

This feature helps administrators restore Public folder Calendars and Contacts to the original location or restore it as a copy in the Microsoft 365 tenant account in case of accidental deletion of Public folder data or data corruption during a ransomware attack.

PF_Contacts_calendars_RN.png

For more information, see Restore Public folder data.

Platform

New filters to manage inSync users

On the Users page, now you can filter users based on their state (such as preserved, active), legal hold status, and DLP status. You can then take bulk actions on those users, such as select and preserve a set of users. 

The new filters make it easier for you to manage inSync users and perform the desired action on a set of filtered users. For more information, see Users Page.

Fixed Issue

Issue  Description

INS-19456

The From and Date rows were not being displayed when you select and restore an email from the Restore Data window. Similarly, during file and folder restore, the Modified Date row was not appearing on the same Restore Data window.

inSync Cloud Update on Jan 23, 2021

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365

Introducing Azure Active Directory (AD) Integration with inSync

Simplified user management for Users and Shared Mailbox users is here!

You can now integrate Azure AD with inSync for M365 protection and import users directly from your Azure AD. The benefits of this integration include:

  • A seamless experience without adding the SCIM app in Azure AD.

  • Easy management of Microsoft 365 users wherein administrators can:

    • Set-up automatic (Auto) import of users with Azure AD mapping configuration in inSync.

    • Quickly import users manually using the Import Users from Azure AD option.

Azure AD_RN.png

For more information, see Microsoft 365: Azure AD Integration user deployment.

Support PST and MBOX download format for Exchange Online and Gmail

PST and MBOX are the two most widely adopted file formats across different enterprises' applications and services.

As an inSync administrator, you can download, convert, and export the Exchange Online and Gmail backed up data in the following file formats as per your business requirements:

  • Mails: MBOX, PST, and Archive

  • Contacts: PST and Archive 

  • Calendars: PST and Archive 

  • Tasks (Exchange Online): PST and Archive

  • Notes (Part of Mails in Exchange Online): PST, MBOX, and Archive

PST download_Exchange_RN.png

PST download_Gmail RN.png

For more information, see:

Introducing storage support for the South Africa region

We have added a new data storage location for the South Africa region to add more flexibility to data storage requirements, especially for the Druva customers located across the South Africa region.

Having local storage shall undoubtedly keep the data latency to a minimum and help you back up and retrieve data relatively faster. Also, we are sure this will help you stay on top of the organization’s compliance and regulatory requirements too!
Don't miss to check out a green icon for Cape Town (af-south-1) region on the Druva Cloud status page!

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UI Enhancement

A new user interface for user management using SCIM

The newly redesigned user interface for user provisioning and management using SCIM has a modern and intuitive experience for easy access. It also simplifies administrator tasks such as creating new mappings and managing users in inSync.

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Known Issue

Issue  Description
DCP-3248 The Cloud Status section on the Druva Cloud Platform Console currently does not display the operational status of the newly added South Africa region.

To view the live Status of all the supported storage regions, visit the inSync Cloud Status page.

Fixed Issue

Issue  Description
INS-18756

Fixed the issue wherein the MSP customers could not activate inSync Client using Single Sign On (SSO).

inSync Client v5.9.1 patch update for Ubuntu 20.04

A patch update v5.9.1 is released on Jan 22, 2021, with the following enhancement:

inSync Client 5.9.1 for Ubuntu 20.04 

We have always ensured that you get the latest endpoint data protection features on the Linux platform too. That's why introducing inSync Client v5.9.1 that supports the recently released Ubuntu 20.04 Focal Fossa OS. 

Customer Action: Install inSync Client v5.9.1 on devices installed with Ubuntu 20.04.

Revision Information

Product Revision
inSync Client Linux (Ubuntu): r100563

Download the inSync Client 5.9.1 here

For upgrade instructions, see Upgrade inSync Client.

For more information, contact Druva Support.

inSync Client v6.8.2 patch update for macOS

A patch update v6.8.2 is released on Jan 13, 2021, with the following enhancement:

Introducing support for Apple M1 devices

Committed to providing enhanced endpoint data protection, we are excited to announce the availability of inSync Client v6.8.2 which provides seamless endpoint data protection on Mac devices with ARM-based Apple M1 processor.

Customer action: Upgrade to inSync Client version v6.8.2, as this version is a prerequisite for any future auto-upgrades of inSync Client on Apple M1 devices.

Revision Information

Product Revision
inSync Client macOS: r110030

Download the inSync Client 6.8.2 here

For upgrade instructions, see Upgrade inSync Client.

For more information, contact Druva Support.

inSync Cloud Update on Jan 09, 2021

With this cloud update, we bring to you the following enhancement:

Enhancement

Microsoft 365

[Early Access] Public folder: Support for restore of Mails and Posts, Journals, and Notes

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

We now bring to you the capability to restore the following backed-up Public folder data and its settings using the inSync Management Console:

  • Emails and Posts

  • Journals

  • Notes

FullPublic folder selection.png

As an inSync administrator, you can now recover Public folder data, especially in case of accidental deletion of Public folder data or data corruption during a ransomware attack.

This feature helps you in the following scenarios:

  • If there is a requirement to restore the Public folder contents to the original location or restore it as a copy in the Microsoft 365 tenant account.

  • If a Public folder is deleted and does not exist in Microsoft 365 tenant, you can restore the deleted Public folder and its contents to a new Public folder with the same name.

For more information, see Restore Public folder data.

inSync Cloud Update on Dec 26, 2020

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365

Sharepoint Online: Advanced restore capabilities

Choose the restore location of your choice!

While restoring the SharePoint Online data, you can now use the following restore capabilities:

  • Restore to the same site: Restore data of a site to the same site in your Microsoft 365 tenant from a point in time snapshot.
  • Restore to a different site: Share data between sites. Restore data of a site to any other site in your Microsoft 365 tenant from a point in time snapshot
  • Restore to a new site: Create a site with a site title of your choice and restore the entire data from any point in time snapshot.

These advanced restore capabilities help administrators in the following scenarios:

  • If a site is in a Purged state, you can either choose to restore this site with the same Title and URL or restore it as a completely new site with a new title.
  • If there is a requirement within your organization to recover the backed up site contents to another existing site or a new site.

Restoresite_RN.png

For more information, see Restore SharePoint Online data.

inSync Compliance

Delete files from data source while quarantining a violation

While quarantining a file or email, now you can choose to delete the non-compliant files from their data sources. This ensures that you meet regulatory requirements of retaining copies of the file in snapshots and eliminate the risk of the non-compliant data being shared across other users in the organization. For more information, see How do I resolve a compliance violation.

UI Enhancements

Users page

With our goal to simplify the UI, we have updated the way user information is displayed and made it easier and intuitive for inSync administrators who manage users. A fresh and modern experience with quick and fast loading of information makes the experience better than ever. For more information, see Users page.

Here’s a sneak preview of the enhancements.

Note - This video does not have a background sound or a voice-over.

Fixed Issues

Issue  Description
INS-13129

Microsoft Teams:

Due to Microsoft API limitations, administrators had to search for a SharePoint Online site within the inSync SharePoint console to get access to the backed up Files and Wiki data for a Team’s Private Channel.

With this Microsoft API limitations fix, you can now view Files and Wiki backed up data under the Backups tab within the inSync Teams console.

Files and wiki pvt channel.png

INS-1891 OneDrive: Fixed the backup issue wherein large files (more than 4 GB) get missed from backup and displays an error: Error while reading OneDrive file.
INS-16121 Fixed the Cache Server issue wherein when the user was  marked for “Prepare for restore”, the status did not change from “Cache In Progress” to “Ready for Restore.”
INS-6674 inSync API List endpoint backups: Fixed the List endpoint backups API issue to now display information about the last successful backup of a device beyond a month.
INS-17971 SharePoint Online:  Fixed the behavior wherein while restoring SharePoint Online content to a subsite or a new site collection, the target site is created using the same language as the source site.

inSync Cloud Update on Dec 12, 2020

With this cloud update, we bring to you the following enhancements:

Enhancements

Microsoft 365

OneDrive: New option to exclude files and folders from backup

You now have better control over the OneDrive data backed up using inSync.
While creating or updating a profile, you can use the Exclude Paths option to add a file or folder name or relative paths to the files and folders you want to exclude from backups for all OneDrive users associated with the profile. This helps optimize backups and reduces the risk of backing up non-critical files.

Exclude_Paths_RN.png

For more information, see Create a Profile.

[Early Access] Public folder: Introducing search filters

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

inSync administrators can quickly narrow down and review specific Public folders' backup status based on built-in filters such as Last Backup Status and App Status. This enables the administrators to promptly take the corrective action needed to protect critical Public folder data effectively.

Publicfolder_Search_filter.png

For more information, see Public folder.

Fixed Issues

Issue  Description
INS-17431 Exchange Online: Fixed the issue wherein inSync restored the Archive Mailbox of the users even when the admin had not selected the Include In-Place Archive Mailbox option.
INS-17413 For Cloud Apps specific restore activities, we have fixed the issue wherein a mismatch was observed in the numbers shown on the Restore Details window when mailbox restore details are checked.
INS-17404 Fixed the issue wherein admins were unable to download the restore logs for Cloud Apps restore activity.
INS-17238 Microsoft Teams: We have fixed the issue to reflect the correct backup status on the inSync Management Console.
INS-17132 OneDrive: Made fixes to generate logs for restore activity on inSync Management Console.
INS-16430 SharePoint Online: We have fixed the behavior wherein an error: “Error while fetching Quick Launch Nodes “ was displayed incorrectly for backup of some SharePoint sites.
INS-17822 SharePoint Online: Fixed the Live Activities issue wherein the SharePoint restore activity displayed incorrect progress details in the Progress column on the inSync Management Console.
INS-11549 SharePoint Online: Fixed the restore issue wherein restore as a copy failed with "TypeError: iteration over non-sequence" error.
INS-17872 SharePoint Online: Fixed the restore issue wherein restore failed due to a longer URL length.

inSync Client v6.8.1 Patch Update

A patch update v6.8.1 is released on Dec 4, 2020, with the following fixed issues:

Fixed Issues

Issue  Description
INS-13221 CVE-2020-5798: Fixed a vulnerability in inSync Client for macOS, wherein an attacker could have gained privileges of a root user from a user of the admin group due to improper integrity checks and directory permissions.
INS-13750

Fixed the following issues for inSync Client running on macOS:

  • inSync Client application failed to launch post successful installation

  • SSO Authentication failed during inSync Client activation

  • Bulk deployment of inSync Client failed using Integrated Mass Deployment (IMD)

​​​​​Revision Information

Product  Revision
inSync Client

Windows: r110020

macOS: r110020

Druva has not released a new version of inSync Client for Linux OS with inSync Client v6.8.1. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

Download the inSync Client v6.8.1 here

For upgrade instructions, see Upgrade inSync Client.

For more information, contact Druva Support.

inSync Cloud Update on Nov 28, 2020

This release has minor bug fixes.

Fixed Issues

Issue Description
INS-14794 For customers with both endpoints and Cloud Apps, there was a mismatch in the count of inactive devices displayed on the inSync Management Console and the Inactive Devices report.
INS-14004 After enabling secured login, backups failed for Microsoft 365 users with Authentication Failure error. 
INS-17166 During device mapping, if any mapping fails, the Download Failed devices mapped CSV contains only one entry even if there are multiple failed mappings.

Known Issue

Issue Description
INS-17006 For SharePoint List items with attachments, the audit details for the Modified time and Modified By fields do not get restored with the correct (original) modified time and user name or modifier.

inSync Cloud Update on Nov 21, 2020

Quarantine files from Federated Search

During compliance audits, if you learn about a non-compliant file, now you can use Federated Search to find all possible matches of that file and quarantine them.

inSync moves the quarantined files to the Quarantine Bay so that inSync Client users cannot access the file or any of its previous versions present in the snapshots. 

During the quarantining process, you can also choose to delete the non-compliant files from their data sources. This ensures that you meet regulatory requirements of retaining copies of the file in snapshots and eliminate the risk of the non-compliant data being shared across other users in the organization. For more information, see Quarantine Files.

inSync Client v6.8.0 update on Nov 19, 2020  

Support for macOS Big Sur with inSync Client 6.8.0

Now experience seamless endpoint data protection for macOS Big Sur. Druva has qualified and certified the inSync Client v6.8.0 on macOS Big Sur 11.0.

Customer Action: Upgrade to inSync Client v6.8.0. For upgrade instructions, see Upgrade inSync Client.

Note: Customer action is not required if you are already using inSync Client v6.8.0.

For more information, contact Druva Support.

inSync Cloud Update on Oct 31, 2020

Enhancements

Microsoft 365

Preview and download Teams Conversations in HTML

You now have an option to preview the entire message thread in a Team’s Conversations (Posts) and download it as a Druva generated HTML from inSync Management Console. It helps you to retrieve any business relevant conversation to address internal governance or audit requirements.

Specific message click_convpreview.png

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For more information, see Download Teams data.

Classification of Teams backup data on the Overview page

Get a break-up of backup details for Teams Metadata and Conversation on the Microsoft 365 Overview page in the inSync Management Console. Here’s a quick preview.

Overview_Teams card UX updates_marked_highlighted_Oct29.png

For more information, see Overview page.

Protect Exchange Online and OneDrive data of Microsoft 365 Multi-Geo tenants

Many financial and legal services organizations use Microsoft 365 with Multi-Geo to provision and store data at rest in the Microsoft 365 supported geo locations to meet their data residency requirements.

To enable such organizations to protect Exchange Online and OneDrive data of Microsoft 365 Multi-Geo tenants, inSync now lets you assign Druva storage to users based on their geo location.

For more information, see Microsoft 365 Multi-Geo for Exchange Online and OneDrive users in inSync.

[Early Access] Manage multiple Public folders for backup

The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

inSync administrators can now enable or disable multiple Public folders for backup at one go, for ease of use.

For more information, see Manage Public folder.

Governance

Additional details for Defensible Delete actions
Whenever an inSync administrator initiates a file deletion, inSync creates the following Admin Audit Trail entry:

Now, inSync will add additional details to the deletion audit trail entry, such as file path and file size. 

Similarly, for emails, inSync will now add attachment name, email attachment size, and so on. These details will also be a part of the inSync Events API that you have configured with SIEM tools. 

During audits and investigations, the additional details will help your organization's Legal, IT, and Information Security teams to get better visibility of administrator actions and act faster. For more information, see Defensible Deletion of Files and Emails.

Fixed Issue

Issue Description
INS-13301 Fixed the issue wherein User Device Inactivity alert is sent for disabled devices.

Known Issue

Issue Description
INS-16033 When you perform In-Place Restore of emails with Mails folder and Include In-Place Archive Mails option selected, the In-Place Archive Mails are restored under Primary Mailbox instead of  In-Place Archive Mailbox folder.

inSync Client v6.8.0 for Cloud

Committed to delivering an enhanced product experience, we are happy to announce the availability of inSync Client v6.8.0 for inSync Cloud. 

The following feature is available with this release, dated October 21, 2020:

Enhancement

Enhanced capability to add new devices for remote users

If you are issuing a replacement device to a non-AD bound remote user, be rest assured about the incremental data that is generated on the old device.

Enhancements to the device replacement workflow ensure that the remote users get the most recent data from their old devices onto their new devices.

For more information, see Device replacement using Integrated Mass Deployment.

Note: This feature is available on request. Contact Druva Support to enable this feature for your account.

Fixed Issue

The following issue is fixed with this Cloud Update -

Issue Description
INS-10418 Fixed the issue associated with bulk deployment of inSync Client through Integrated Mass Deployment (IMD), when Single Sign-on (SSO) is configured using an Identity Provider (IdP).

Revision Information

Product Revision
inSync Client

Windows: r110000

Mac: r110000

Druva has not released a new version of inSync Client for Linux OS with inSync Client v6.8.0. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

 Download the latest inSync Client here.

For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Druva Support.

inSync Cloud Update on Oct 17, 2020

Enhancements

With this cloud update, we bring to you the following enhancement: 

Accelerated inSync Client mass deployment on non-AD bound devices

You can now bulk deploy inSync Client on non-AD bound devices without configuring the device mapping.

All you need to do is configure the domain names. inSync uses the combination of the logged-in username on the devices over the specified domain to automatically create users in inSync, and activate inSync Client on those devices.

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For more information, see Integrated mass deployment without device mapping.

Fixed Issues

Issue Description
INS-12632 Fixed the UI issues observed with the Global Exclusions > Exclude files page when multiple file extensions were added for exclusion.
INS-12172 Fixed the discrepancy observed in the data usage value displayed on the User Summary and Data Usage widget on the inSync dashboard page.
INS-13058 Fixed the administrator account creation issue wherein account creation for both inSync and DCP administrators failed with error: ”Failed to create administrator. Attribute value in Active Directory is empty.”
INS-13737 Fixed the issue wherein SharePoint sites with the same URL were added multiple times in inSync after auto discovery.
INS-13926 Fixed the Exchange Online issue wherein In-Place Archive Mailbox was not getting backed up.

inSync Cloud Update on Oct 03, 2020

With this cloud update, we bring to you the following enhancements:

Enhancements

Legal Hold 

A new GUI-based utility to download custodian data

Gone are the days when administrators were required to manually create a CSV and run several commands to download custodian data. 

By introducing eDiscovery Download Client, we have simplified the entire process of downloading and managing custodian data. Cloud and Legal administrators can now initiate a download and perform all other download related actions directly from the inSync Management Console. For more information, see Download data using eDiscovery Download Client.

Benefits

Here are the benefits and a sneak-peek of the new Client:

► Easy installation and secure registration process

The advanced wizard-based installer is super easy to install and register.

installer_ddtool.jpg

Registration is a simple 2-step process -

1. Register the new eDiscovery Download Client in the inSync Management Console & generate the credentials.

Step1_reg_insync_cons.jpg

2. Use the credentials to activate the eDiscovery Download Client on the system where it is installed.

edisc_cc.jpg
 
► Option to choose the type of data that you want to download
You can now choose to download both data and metadata or only metadata:

dd_tool_download_1.jpg
 
► Enhanced UI to manage and monitor the Download Jobs

You now have increased control over the on-going download jobs -

Track live download progress One-click pause, resume or cancel Download jobs Enhanced Troubleshooting information and options for retrying the failed downloads

manage_jobs.jpg

 
► Up to 20x faster downloads
With the new client, you can download Exchange Online and Gmail data faster than ever before.  We observed up to 20x improvement in email download performance in our internal tests compared to the previous command-line based inSync Direct Download utility. 
The performance improvements are subject to various factors such as the number of emails, network bandwidth, and download latency.

Customer action required

All you need do is ensure the hardware and software requirements are met to install the new eDiscovery Download Client. For more information, see Prerequisites to install eDiscovery Download Client.

Cloud Apps

Access Cloud Apps from the main menu

Faster and easier navigation to Cloud Apps data sources. 

You can now access the configured Cloud App of your choice from the Data Sources tab on the inSync Management Console.

New Cloud Apps_lisitng_Oct3.png

Microsoft 365: Recover Conversations in HTML format

Druva inSync enables administrators to recover the protected Conversations or Posts in a Standard Channel in HTML format.

It is useful in scenarios such as accidental deletion or corruption of messages in a Channel’s Conversation or Posts, enabling administrators to quickly provide the Channel members the required information for business continuity.

For more information, see Recover Conversations in HTML format.

SharePoint Online: A new Activity Details page

inSync administrators managing SharePoint Online can now get detailed insights into the latest backup and restore activities with the new Activity Details page.

The information is helpful for tracking identifying the exact number of items backed up or restored, with the option of download logs for further analysis and troubleshooting.

Backup Activity Details

Restore Activity Details

For more information, see:

Note: The Activity Details page is displayed only for backup and restore activities initiated after the cloud update on October 3, 2020.

Early Access: Protect Public folder using Druva inSync

inSync administrators can now protect Public folder data to ensure business and operational continuity.
With Druva inSync, you can backup and download the following Public folder data:

  • Emails and Posts

  • Journals

  • Notes

  • Calendars

  • Contacts

  • Currently, only backup and download of Public folder data is supported.

  • The availability of this feature may be limited based on the license type, region, and other criteria. To access this feature, contact your Druva Account Manager or Druva Support.

For more information, see Protect Public folder.

Platform Enhancements

Update AD/LDAP GUID using inSync Management Console

Updating AD/LDAP GUID for preserved users is now a self-service and offers more convenience to the inSync administrators to perform this action right from the inSync Management Console.

inSync administrators no longer have to reach out to the Druva Support Team to fix the AD/LDAP GUID for users who get preserved in inSync due to a mismatch in the GUID.

For more information, see Update AD/LDAP GUID for preserved users.

Fixed Issues

Issue Description
INS-12240 Fixed the behavior wherein there was a discrepancy in the Total Backup Data value displayed on the inSync Management Console and the value fetched using the Get Device API for a device.
INS-12049 Fixed the issue wherein the administrators did not receive User Backup Inactivity alert despite being a part of the subscriber’s list.
INS-13265 Fixed the issue wherein  Salesforce backup completed partially with an error stating connection aborted and object skipped from backup.
INS-13150 Restricted inSync from sending Cloud Apps backup alert emails when the AD connector is in disconnected state.
INS-13127 Fixed an issue wherein the administrators were unable to unzip the downloaded SharePoint Online data using inSync.
INS-12485 Fixed Google Drive backup issue wherein backups failed with error: “Response too large”.
INS-13271 Fixed an issue wherein In-Place Archive mailbox backup fails for a single user.

Deprecation announcement

inSync mobile app for Windows Phone 8.x

With effect from October 03, 2020, the inSync mobile app is no longer supported on the Windows Phone 8.x. As a result, inSync users will not be able to activate the inSync mobile app on their Windows 8.x devices.

Action required: If you are an inSync mobile app user on Windows Phone 8.x, we recommend you to restore the data on your device within a period of 60 days from today.

The backed up data will be automatically erased from the inSync Cloud after a period of 60 days.

For more information, see End of Life (EoL) Policies or contact Druva Support.

inSync Client Patch Update v6.7.1 for Windows OS

A patch update is released on Sept 18, 2020, to address the following issue:

Fixed Issue

Issue Description
INS-12850 inSync Client v6.7.0 activation failed when trying to establish a connection with inSync Cloud using Kerberos-based proxy authentication.

 Revision Information

Product Revision
inSync Client

Windows: r108801

Download the latest inSync Client here.

For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Druva Support.

Archived inSync Cloud Updates

For details about the archived inSync Cloud updates, see Archived inSync Cloud Updates.