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Druva Documentation

Archived Release Notes - Endpoints

This article provides information about release details on Endpoints, Data Governance, and inSync Client.

If you are an inSync GovCloud customer, see inSync GovCloud Updates.

Cloud Update on December 25, 2021

Enhancements

With this update, we bring you the following enhancements.

Prevent accidental deletion of users and devices

You will now be prompted to provide a reason when you delete a user or a device. This capability will help prevent accidental deletions, and the reason will be captured in the Admin Audit Trail for auditing.

Customer action required: None.

For more information, see the following articles.

►Here is a glimpse of the update

reasonfordeletion.png

deleteusers.png

audittrail.png

Device mapping notification for users with data privacy enabled

When a device mapping is created for a user with the data privacy option enabled, we will notify the user and the administrator via email. This capability mitigates a potential threat when a rogue administrator attempts to gain unauthorized access to user data.

Note: To disable email notifications, contact Support.

Customer action required: None.

For more information, see create device map.

Enriched device mapping experience

The device mapping experience is enhanced, wherein you can now: 

  • Access the Device Mappings page from the left navigation pane.

  • View the following additional information:

    • Source from where the device mapping is created, for example, API, CSV.

    • Name of the administrator or the Client Credential who created the device mapping.

  • Access the Import Device Map CSV and Delete Mapping buttons from the upper left side of the Device Mappings page.

  • Quickly import device maps from the re-designed Import Device Map CSV dialog box.

  • View the device mapping actions in the Admin Audit Trail.

Customer action required: None.

►Here is a glimpse of the update.

Device Mappings page

device_mappings.png

Import Device Map CSV

import_1.png

For more information, see the following articles:

Activate a preserved user and enable a disabled device Actions via API

You can now use APIs to activate a preserved user and enable a disabled device.

Customer action required: None.

For more information, see Activate a user and Enable a device​ ​API reference documentation on the developer portal.

View storage quota assigned and consumed in bytes via API

You can now use the following attributes added to the API response to display the storage quota assigned and consumed (in bytes).

Customer action required: You will need to update any response validations for APIs according to the new API response.

►For more information, click here.

Storage quota assigned (in bytes)

API

Attribute added to response

List all users

quotaInBytes

Create a new user

quotaInBytes

Get user information using UserID

quotaInBytes

Update user information using UserID

quotaInBytes

Storage quota consumed (in bytes)

API

Attribute added to response

List all devices

totalBackupDataInBytes 

Get device information

totalBackupDataInBytes 

For more information, see List all users, Create a new user, Get user information using UserID, Update user information using UserID, List all devices, and Get device information API reference documentation on the developer portal.

Data Governance

A new version of eDiscovery Download Client for inSync Cloud

You can now install and download the latest v 1.2.1 eDiscovery Download Client version for Windows and Mac OS from the Downloads page.

For more information, see Support Matrix for eDiscovery Download Client.

inSync Compliance is now Sensitive Data Governance

We have now renamed all instances of Compliance to Sensitive Data Governance in the inSync Management Console.​​​​

Cloud Update on December 11, 2021

Enhancements

This release has minor bug fixes for Endpoints.

Fixed Issues

Issue

Description

INS-42300 and INS-42301

List all Devices API: Fixed the issue wherein the List all devices API from the developer portal returned an internal server error in the response section.

Cloud Update on November 27, 2021

With the November 27 cloud update, you can now create custom admin roles with a combination of both Legal and Non-Legal rights. 

Now Legal Admins can do much more than Legal Hold management!

  • You will have a provision to assign Non-Legal Hold Management rights (for example, Workload management rights) even to a Legal Admin role.

  • This will help Legal Hold administrators perform other activities like viewing users, devices page and stats, access download logs, check profile settings, additional reports, changing profile settings, etc. as well.

Here is a glimpse

legal3.gif

Additionally, Non-Legal admins can now access Legal Hold management

  • You will have a provision to assign the Legal Hold Management rights even to a Non-legal administrator role - Compliance Admin, Data Protection Officer, Help Desk Admin, Profile Admin, View Only Admin, Workload Admin, or any custom role.

  • This will help Non-legal administrators perform Legal Hold management activities as well.

Note: Based on the rights you are adding to an existing role you need to manually provide access to workloads, profiles, or legal hold types to all administrators associated with this role. See Manage Rights for more information.

Introducing new Legal Hold Management rights for enhanced granular access

The following three new Legal Hold Management rights are added:

  • View legal hold clients.

  • Manage legal hold clients.

  • Delete legal hold clients.

Legal_Nov25_4.gif

For more information about Legal Hold Management rights, see Legal admin role

Fixed Issues

Issue

Description

INS-40144

Fixed the issue wherein the user search via email is not functioning correctly for user audit trails.

Known Issues

Issue

Description

REAL-18169

Unable to search data for users who are not on Legal Hold from the Federated Search page if the administrator is created with a custom role (including both non-Legal Hold and Legal Hold rights).

DCP-5895

When an administrator creates a custom role with both non-Legal Hold and Legal Hold rights, assigns it to a new administrator, and selects/deselects the Legal Hold types in the Access Control section, the workload and profile is deselected.

Workaround - After selecting/deselecting the Legal Hold Type, select the Workload and Profile again.

Cloud Update on November 13, 2021

Updated Devices and Jobs page navigation

We have moved the Devices and Jobs menu from the top navigation menu to the Endpoints left navigation menu.

Here is a preview of the Devices and Jobs navigation

image3.png

Refreshed Devices page

We have refreshed the Devices page to provide an enhanced and intuitive user experience.

Here is a preview of the Devices page

image5.png

The following UI enhancements are made on the Devices page:

  • A new Summary card is added to view the total count of devices and the operating system-based count of devices.

  • The Restore Data button is provided to restore data to devices.

  • New filtering options are added to filter the list of devices based on the device status and device operating system.

  • In the list view, 100 devices are displayed by default. You can use the scroll bar to view the next set of devices in batches of 100.

  • New visual indicators are added to indicate:

    • the backup status and upgrade status of each device.

    • If the device belongs to a Legal Hold user.

    • If the device has system settings backup configured.

For more information, see Devices.

Details tab

Here is a preview of the Details tab

image2.png

  • All the information on the Details page is now organized into 3 cards - Device Details, Backup Summary, and Backup and Retention Settings.

  • New visual indicators for Device OS Platform, Device Status, Client Version Upgrade Status, and Last Backup Status are added.

For more information, see Device Details.

Backups tab

The Backups tab lists all the snapshots of the selected device. For more information, see the Backups.

Here is a preview of the Backups tab

backup.png

DLP tab

All the information on the DLP tab is now organized into 2 cards - Device Location and Details.

Here is a preview of the DLP tab

image1.png

  • Device Location - If the device trace settings are enabled from the Profiles, the device can be traced on the World map as a dot. On the hover of the dot, the device name is displayed.

  • Details - In the Details card, you can now find the following information:

    • You can view the status of device trace, DLP, encryption, and auto-delete, as well as view the date and time when the device was last connected. 

    • Options to decommission a device, mark it as normal, and keep the device on hold from auto-deletion are provided.

Note: DLP tab is visible only for the Enterprise and above license editions.

Enhanced User provisioning report

The user provisioning report is now updated with 3 new columns - Endpoints Usage, Microsoft 365 Usage, and Google Workspace Usage to view the workload-wise storage consumption patterns of users. This information is required for internal auditing purposes.

image4.png
For more information, see User Provisioning Report.

Alert! End of support for Windows 7

With inSync Client 7.0.1, Windows 7 SP1 (32/64 bit) will not be supported. As a result, you will not be able to backup data on devices running on Windows 7 operating system.

Below are the supported OS versions for inSync Client v7.0.1

Operating System

Operating System Versions

Client 7.0.1 revision number

Windows
  • 11 (64-bit)

  • 10 (32/64-bit)

  • 8/8.1 (32/64-bit)

r110201
macOS
  • Monterey (12.0)

  • Big Sur (11.0)

  • Catalina (10.15)

r110206

For details on prerequisites for installation, see hardware and software requirements.

For more details, contact Support.

Cloud update on October 30, 2021

With this cloud update, the following issues are fixed:

Fixed Issues

Issue Description
INS-25614 Fixed the issue wherein the stale alert for the decommissioned AD connector was visible on the Manage Alerts page.

INS-25569 

Fixed the issue wherein the stale alert for the decommissioned cloud cache servers and AD connectors was visible on the Manage Alerts page.

INS-37969

Fixed an issue wherein a user was receiving the “Low user storage space available” alert even after setting the Endpoints storage quota to unlimited.

INS-39967

Fixed an issue with the filters on the Users page wherein the filters don’t apply if the search results exceed the default page size of 100 entries.

Known Issue

Issue Description
INS-35144 After upgrading the macOS to Monterey, the latest version is not visible on the Last backup status report and Device Details page.

Support for macOS Monterey 12 with inSync Client v7.0.1

Now experience seamless endpoint data protection for macOS Monterey12. Druva has qualified the  inSync Client  v7.0.1 on macOS Monterey OS 12. 

Customer Action: Upgrade to  inSync Client  v7.0.1. For upgrade instructions, see Upgrade inSync Client.

For details on prerequisites for installation, see hardware and software requirements.

Download the  inSync Client  v7.0.1 here.

Note: If you are already using inSync Client  v7.0.1, no action is required.

For more details, contact Support.

Alert! End of Life for inSync Client v6.5.0

End Of Life (EOL) date for Druva inSync Client v6.5.0 for Windows and macOS is November 01, 2021. After this date, all support services for the product will be unavailable, and the product will become obsolete.

Action required: We recommend you to upgrade the inSync Client on user devices to the latest version

For more information, see inSync Cloud support and EOL policies

Download the latest inSync Client here. 

For upgrade instructions, see Upgrade inSync Client.

For more details, contact Support.

Support for Linux CentOS 8 with inSync Client

We have always ensured that you get the latest endpoint data protection features on the Linux platform too. That's why introducing inSync Client 5.9.3 that supports recent Linux CentOS 8 (8.2.2004).

Customer Action: Upgrade to inSync Client v5.9.3. For upgrade instructions, see Upgrade inSync Client.

For details on prerequisites for installation, see hardware and software requirements.

Download the inSync Client v5.9.3 here.

For more details, contact Support.

inSync Client Update v5.9.3 for CentOS on October 22, 2021

inSync Client 5.9.3 for CentOS comes with a refreshed user interface making the end user's experience seamless and easy. The following enhancements are available for 5.9.3 Linux CentOS users.

Enhancements

Enhanced UI for data restore 

  • Snapshot selection view based on the date and time

Snapshot.png

  • Tree view for file and folder listing

Folder_tree_view.png

  • Easily browse to the custom location

Browse_custom.png

Refreshed inSync Client Activation interface

The inSync Client Activation interface is refreshed to help the end-user quickly get through the activation process and configure the device easily. For more information, see Activate the inSync Client on your device.

Activate_email.png

Activate_pw.png

Refreshed Add or Replace device user interface

The Add or Replace device interface is refreshed enabling the user to add or replace a device easily as shown in the illustration below. For more information see Add a new device to your inSync accountReplace a device linked with your inSync account.

Add_Replace_1.png

Add_Replace_2.png

Intuitive Backup summary

The inSync Client 5.9.3 Backup & Restore user interface is refreshed to display settings for both Backup and Restore on the same screen, offering a user-friendly experience to easily find the actions they need to perform to back up their data or restore content. Folder names displayed under Backup Content are made more intuitive, labels and messages across the interface are refreshed.

For more information, see Backup and Restore.

Backup_summary.png

Refreshed Restore workflow interface

The Restore window now displays the recent snapshot instead of the entire snapshot listing. If required, you can select the previous snapshots from the drop-down list. Also, the search capability is moved to the center of the Restore window to allow you to search through devices and snapshots quickly.

For more information see Restore data using the inSync Client. The following illustration displays the latest snapshot details on the Restore screen.

Restore_UI.png

Enhanced Settings screen

In the inSync Client 5.9.3, the pop-up windows on the Settings screen have been updated and are designed to offer a seamless experience. The following illustration displays the Proxy Settings pop-up window.

Proxy_setting.png

To know more, see inSync Client 5.9.3 User Interface Enhancements.

Revision Information

Product Revision details
inSync Client Linux (CentOS): r100773

Download the latest inSync Client here. For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Support.

Fixed Issue

Issue Description
INS-39819 Fixed URL injection vulnerability by adding validation so that no arbitrary URL can be added to load a malicious page.

inSync Client v5.9.3 patch update for Linux Ubuntu

A patch update v5.9.3 for inSync Client for Ubuntu is released on October 22, 2021, that includes the following fixed issues.

Fixed Issues

Issue Description
INS-39819 Fixed URL injection vulnerability by adding validation so that no arbitrary URL can be added to load a malicious page.
INS-32439 Fixed an issue wherein the desired path was not selected using the Browse option when restoring to Custom location.

Revision Information

Issue Description
inSync Client Linux (Ubuntu): r100773

Download the latest inSync Client here. For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Support.

Cloud Update on October 16, 2021

Enhancements

With this cloud update, we bring you the following license-related enhancements.

Simplified active and preserve license rationale

We have simplified the consumption approach to active and preserved licenses for Endpoints, Microsoft 365, and Google Workspace workloads. This will enable you to import any or all users into Druva without consuming a license until an Endpoint is activated or Microsoft 365/Google Workspace has started the first backup for a user.

  • For Endpoints:
    • There is no limit to the number of users that can be imported. 

    • Users without devices can also be imported without impacting the license consumption

    • An active license is consumed only when a device is activated

    • When a user is preserved, the preserved user license is consumed from the pool of preserved user licenses allocated to Endpoints.

  • For Microsoft 365 and Google Workspace
    • There is no limit to the number of users that can be imported
    • License is consumed only when user data is backup has started
    • When a user is preserved, the preserved user license is consumed from the pool of preserved user licenses allocated to the respective application.
  • The license consumption information of each workload can be viewed in the newly added reports.

  • Independent management and consumption of active and preserved licenses of Endpoints, Microsoft 365, and Google Workspace workloads.

Customer action required

There is no customer action required. The changes will be implemented with the cloud update. For more information, contact Support.

Active License consumption rationale

How it works today: When a user is added or imported into Endpoints, Microsoft 365, and Google Workspace workload, an active license is consumed.

How it will work from October 16, 2021: Based on the updated active license rationale, an active workload license (Microsoft 365, Endpoints, or Google Workspace) will be consumed by a user only when the user’s first device is activated or when a backup is successfully initiated for an application.

active.png

 

►This section explains the active Endpoints license consumption logic with an example

For Endpoints:

  • active Endpoints license will be consumed when the user’s first device is activated.
  • if the user has 2 devices, then only one Endpoints active license will be consumed when the first device is activated.

Note: When you exceed the active license threshold including the buffer allowed (5% of license allocated or 100 whichever is lower), you would need to contact Support to procure additional licenses to continue backing up additional users.  Failing to procure additional active Endpoints licenses would result in failure of device activation for additional Endpoints users.

Example: The following example illustrates how the active license will be consumed for Endpoints if a user, say “User 1”, has a laptop and a mobile device, then one Endpoints active license will be consumed when the first of the two devices (laptop or mobile) is activated. The activation of the second device of User 1 will not result in the consumption of another Endpoints active license.

The following table illustrates with an example how the active license will be consumed for Endpoints. 

Total users added

500

Total Endpoints active license allocated

300

Total users with at least one device activated

100

Total Endpoints active license consumed

100

►This section explains the active SaaS Apps (Microsoft 365 or Google Workspace license consumption logic with an example

For each SaaS Apps workload (Microsoft 365 or Google Workspace), an active license for the respective workload will be consumed when the first backup is successfully initiated for any application of that workload.

Note: When you exceed the active license threshold and the buffer allowed  (5% of license allocated or 100 whichever is lower), you need to contact Support to procure additional licenses to continue backing up the Microsoft 365 and Google Workspace additional users. Failing to procure additional active Endpoints licenses would result in failure of the first backup for additional Microsoft 365 & Google Workspace users.  

The following example illustrates how the active license will be consumed for Google Workspace and Microsoft 365

Example 1: If User1 has 2 Google Workspace applications - Gmail and Drive, and Gmail backup is successfully initiated first and Drive backup is successfully initiated later, then only one Google Workspace active license will be consumed when the Gmail backup is initiated. When the Drive backup is initiated, the Google Workspace active license will not be consumed again.

The following example shows how the active license is consumed for Google Workspace

Total users added

300

Total Google Workspace active license allocated

200

Total count of users for which at least one Google Workspace application backup is successfully initiated

100

Total Google Workspace active license consumed

100

Example 2: The following example shows how the active license is consumed for Microsoft 365

Total users added

300

Total Microsoft 365 active license allocated

200

Total count of users for which at least one Microsoft 365 application backup is successfully initiated

100

Total Microsoft 365 active license consumed

100

Preserved license consumption rationale

How it works today – When you mark the user as preserved, one preserve license is consumed.

How it will work from October, 16, 2021 – When you mark the user as preserved, the preserve license of the respective workload will be consumed by a user based on the workload that is backed up.

preserved.png

►The following example illustrates how the preserve license will be consumed for Endpoints, Google Workspace, and Microsoft 365

Example 1: Let’s say User1 is backed up for Microsoft 365 workload and you have marked the User1 as preserved, then one Microsoft 365 preserve license will be consumed.

Example 2:  If you have marked the User1 as Preserved and User1 has backed up Endpoint device(s), then one Endpoint preserve license will be consumed and the Endpoint active license will be freed up.

Example 3: If you have marked the User1 as Preserved and User1 has backed up one Microsoft 365 application and Endpoint device(s), then one Microsoft 365 preserve license and one Endpoints preserved license will be consumed, and one Microsoft 365 active license and one Endpoints active license will be freed up.

Example 4: If you have marked User1 as Preserved and User1 has not backed up any Endpoint device, or Microsoft 365 or Google Workspace application, then User1 will be marked as Preserved but the preserve license will not be consumed for any workload.

Active and preserved licenses rationale for existing customers

For existing customers, starting October 16, 2021, active and preserved licenses will be calculated based on the following upgrade rationale: 

Active License

  • The rationale behind the active licenses allocated per workload will remain the same.  

  • The actual active license consumption count for each workload would be updated based on the total count of active users backed up for that workload.

Preserved License 

  • The current allocated preserved user license count would be available at each licensed workload level as the allocated preserved license count.

►The following example illustrates how the allocated preserved license count is calculated for existing customers

Example 1: If you have both Endpoints and Microsoft 365 workloads, wherein the allocated user preserve license count is 500 (including free and purchased), then based on the updated preserve license rationale, the allocated preserve license of Endpoints will now be 500 and the allocated preserve license of Microsoft 365 will now be 500.

The actual preserve license consumption count for each workload would be updated based on the total count of preserved users for that workload.

Example 2: The following example illustrates how the allocated and consumed preserve license count would be calculated after the upgrade:

Preserve license details before upgrade:

The total preserve licenses allocated

500

The total number of preserved users

300

The total number of users with no devices preserved

50

The total number of users with Endpoints devices preserved

200

The total number of users with M365 devices preserved

250

Workload-based allocated and preserve license consumption count after upgrade:

The total number of M365 preserve licenses allocated 

500

The total number of Endpoints preserve licenses allocated

500

 

The total number of M365 preserve licenses consumed

250

The total number of Endpoints preserve licenses consumed

200

User creation limit

Current user creation limit: The total number of users that can be added for Microsoft 365, Google Workspace, and Endpoints is directly related to the total number of licenses allocated.

Updated user creation limit: There is no cap on the number of users that can be added for Microsoft 365, Google Workspace, and Endpoints as it is not related to the number of licenses allocated.

►The following example illustrates the updated user creation logic

Total Endpoints license allocated

100

Total Microsoft 365 license allocated

100

Total users that can be added

No limit

Note: When a user is added for Endpoints, Microsoft 365, and Google Workspace, the license status will be unlicensed by default.

Reports

►In addition to a few minor enhancements to the existing reports, the following new reports are added to show licensing information.

Alerts

►The following new alerts are added to show licensing information.
  • Endpoint Active License Limit Reached Threshold.
  • Endpoints Active License Limit Reaching Threshold.
  • Endpoints Preserved License Limit Reached Threshold.
  • Microsoft 365 Active License Limit Reached Threshold.
  • Microsoft 365 Active License Limit Reaching Threshold.
  • Microsoft 365 Preserved License Limit Reached Threshold.
  • Google Workspace Active License Limit Reached Threshold.
  • Google Workspace Active License Limit Reaching Threshold.
  • Google Workspace Preserved License Limit Reached Threshold.

For more information, see Alerts.

UI changes

►Here are a few highlights of the UI changes implemented with the October 16, 2021, release.

Overview page

On the Overview page of Endpoints, Google Workspace, and Microsoft 365 workloads, a new card is added to show the count of total active and preserve license allocated as well as consumed.

Overview.png

Users page

On the Users page:

users.png

  • A new User Summary card is added to show the total number of users added for Endpoints, Microsoft 365, and Google Workspace workloads.

  • New Endpoints, Microsoft 365, and Google Workspace workloads cards are added to show the total number of active and preserve licenses consumed.

  • New filters are added to filter the active licensed, preserve licensed, and unlicensed users from the list of all users for each workload.

  • Remove License option is added to remove the license.

Note: Removing license will delete data sources, backed up data of the selected workload, and free up the active or preserved license.

Known Issue

There are no known issues reported with this cloud update.

inSync Client v7.0.1 patch update for macOS

A patch update for macOS inSync Client is released on October 11, 2021, with the following fixed issue.

Fixed Issue

Issue

Description

INS-25732

This fix is in continuation to the patch update on September 22, 2021, and it addresses minor issues identified for macOS with regards to the URL injection vulnerability. 

Customer action: Upgrade inSync Client to the latest revision (r110206) of v7.0.1 made available on October 11, 2021.

Revision Information

Product

Revision

inSync Client

Mac: r110206

Download the latest inSync Client here. For detailed information, see Upgrade inSync Client.

To learn more, contact Support.

Support for Windows 11 Operating System with inSync Client v7.0.1

Now experience seamless endpoint data protection for Windows 11 Operating System (OS). Druva has qualified the inSync Client v7.0.1 on Windows 11 OS. 

Customer Action: Upgrade to inSync Client v7.0.1. For upgrade instructions, see Upgrade inSync Client.

For details on prerequisites for installation, see hardware and software requirements.

Download the inSync Client v7.0.1 here.

Note: If you are already using inSync Client v7.0.1, no action is required.

For more details, contact Support.

Cloud Update on October 2, 2021

Enhancements to the Live Activities page

  • Improved access - You can now seamlessly access the Live Activities page even when the ongoing live activities count is very high! To make this possible, we have enhanced this page, wherein only the top 100 live activities are displayed by default. You can use the scroll bar to view the subsequent set of live activities in batches of 100.

  • Backup and restore live activities - We have added two new cards - Backup Activities and Restore Activities on this page. These cards provide an overview of the total number of backup and restore live activities.

Live_Activities.gif

For more information, see Live Activities.

Fixed Issue

Issue Description
INS-37726 Fixed an issue wherein the Get link option from inSync Share context menu for inSync Windows clients was not working.

inSync Client v7.0.1 for Cloud

An update for inSync Client is released on September 22, 2021, with the following fixed issue.

Fixed Issues 

Issue Description
INS-25732 Fixed URL injection vulnerability by adding validation so that no arbitrary URL can be added to load a malicious page.

Revision Information

Product Revision

inSync Client

Windows: r110201

macOS: r110201

Download the latest inSync Client here.

For upgrade instructions, see Upgrade the inSync Client.

To learn more, contact Support.

Cloud Update on September 18, 2021

Enhancements

General Availability of Events API

If you have not enabled the Events API already, you can now enable it on your own from the inSync Management Console! We have implemented this by configuring the Enable Events API option as a default setting for all Druva customers with Enterprise and Elite license editions. For more information about how to enable the Events API, see Events API Settings.

Let’s see how this enhancement benefits you!

  • You can now enable Events API without intervention from Support.

  • If you have not already enabled the events API, you can leverage the events API to get a consolidated view of all events that transpire in inSync such as logins, backups, restores, user and device related activities. You can also integrate the events API with security information and event management (SIEM) tools for monitoring inSync events.

Updates to Live Activities navigation

We have changed the navigation path of the Live Activities page to provide a workload-specific view of ongoing activities, wherein you are now redirected to the workload-specific Jobs->Live Activities page.

Live_Activities_Navigation_EP.gif

For more information, see Live Activities.

Fixed Issues

Issue Description
INS-32392 Fixed the issue wherein Total Collected Data showed negative value for custodians on the Legal Hold page.
INS-33303 Fixed an issue wherein if you navigate to the Administrator details page from the inSync Management Console->  ->Manage Administrators, an Unexpected Error message is displayed. This error is displayed only when the administrator (for example, Admin1) who created another administrator (for example Admin2), is deleted from the database.
INS-36006 Fixed the issue observed on Safari browser wherein the user list did not render on the Users page.

Cloud Update on September 4, 2021

Enhancement to Endpoints List all Devices API

We have enhanced the Endpoints  List all devices API by introducing an additional input parameter - deviceMarkedInactive that, when set to True, will list the devices that are marked as inactive. This new parameter will help you identify the devices that are marked as inactive from the list of all devices easily.

We have also modified the response to show deviceMarkedInactive attribute for each device.

Try it out today!

New URL for inSync Workloads and Services 

inSync Workloads and Services will now launch with the new URL – insync.druva.com to host the web traffic.

The New URL will provide additional security advantages and better performance.

Customer Action Required: To get going all you need to do is add insync.druva.com to the allowed domains list in addition to the existing cloud.druva.com domain.

Note: Both the old URL (cloud.druva.com) and the new URL (insync.druva.com) will be operational.

Here is a quick glimpse

EP_URL.gif

Cloud Update on August 21, 2021

Enhancements

Legal Hold (eDiscovery): Zip format support for eDiscovery data download

We have simplified the data download handling for Legal administrators through the ZIP download format support.

With this enhancement, you can download and export the eDiscovery data in ZIP format. All the data within the ZIP file is forensically safe as data integrity checks are performed on the data by default.
For more information, see

Federated Search: Optimized search query

We have now enhanced the Federated Search query to use AND as the default operator along with the exact keyword match when you perform a multi-keyword search.

This enhancement helps you fetch refined and high-quality results by restricting the display of unnecessary search results generated due to prefix matches and the use of OR operators.

Here’s an example of File Search and Email Search.

File Search

File Search.gif

Email Search

Email search.gif

For more information, see Guidelines to search files and emails.

inSync Client v5.9.2 patch update

inSync Client 5.9.2 for Ubuntu comes with a refreshed user interface and improvements for the system tray icon, making the end user's experience seamless and easy. The following enhancements are available for 5.9.2 Ubuntu Linux users with this release on August 10, 2021.

Introducing system tray menu

To provide a simplified restore and backup process experience we have introduced a new system tray menu. The system tray menu allows you to access features like backup and restore operations, pause a backup and so on with a single click.

image99.png

Enhanced tray icon

To provide our customers with an improved product experience we have enhanced the inSync tray icon for the Backup operation. The following table lists the description for tray icons.

Icon Description
image15.png Backup completed successfully.
image2.png There was an authentication error or backup was interrupted.
image8.png Data backup is in progress.
image13.png Device not backed up.
image3.png Device backup paused.

Improved inSync Client user Interface experience

inSync Client user interface is now enhanced for ease of use with the following enhancements:

Enhanced user interface for data restore activity

  • Snapshot selection based on the date and time
    Enhanced Snapshot selection window that groups and displays all the available snapshots based on date and time.

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  • Tree view for Files and folders listing
    Enhanced tree view to display folders, sub-folders, and files to quickly browse and select for restore.

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  • Easily browse to the custom location
    You can now easily navigate and select the custom restore location using the Browse button.

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Refreshed inSync Client Activation user interface

The inSync Client Activation user interface is refreshed to help the end-user quickly get through the activation process and configure the device easily. To know more see Activate the inSync Client on your device.

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Activation pw screen.png

Refreshed Add and Replace device user interface

The Add or Replace device user interface is refreshed to enable the user to add or replace a device easily as shown in the illustration below. For more information see Add a new device to your inSync account, Replace a device linked with your inSync account.

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Intuitive Backup summary

The inSync Client 5.9.2 Backup & Restore user interface is refreshed to display settings for both Backup and Restore on the same screen, offering a user-friendly experience to easily find the actions they need to perform to back up their data or restore content. Folder names displayed under Backup Content are made more intuitive, labels and messages across the interface are refreshed.

For more information, see Backup and Restore.

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Refreshed Restore workflow user interface

The Restore window now displays the recent snapshot instead of the entire snapshot listing. If required, you can select the previous snapshots from the drop-down list. Also, the search capability is moved to the center of the Restore window to allow you to search through devices and snapshots quickly.

For more information, see Restore data using the inSync Client.

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Enhanced Pop-up window on the Settings screen

In the inSync Client 5.9.2, the pop-up windows on the Settings screen have been updated and are designed to offer a seamless experience. The following illustration displays the Proxy Settings pop-up window.

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To know more, see inSync Client 5.9.2 User Interface Enhancements.

Product Revision
inSync Client Linux (Ubuntu): r100663

Download the latest inSync Client here.

For upgrade instructions, see Upgrade inSync Client.

To learn more, contact Support.

Known Issues

Issue Description
INS-32439

The desired path is not selected using the Browse option when you perform a restore activity to the Custom location.


Workaround: You can restore the data to the Original Location or Desktop.

Cloud Update on August 7, 2021

This release has minor bug fixes for Endpoints.

Fixed Issues

Issue Description
NS-31770 Fixed an issue wherein, when you create a custom role, and if you don't select a role from the Import Rights from drop-down list, you are not allowed to create the role.

Cloud Update on July 24, 2021

You can now create a dedicated workload administrator and allow administrators to manage backup and restores for specific workloads as authorized by the cloud administrator.  Also, the administrator will have access only to the assigned workloads through the refreshed workload-based user interface.  

Refreshed Documentation Portal
Aligning with the refreshed workloads-based user experience, now separated and dedicated documentation categories are available for SaaS Apps and Endpoints.  With this release, the older inSync documentation category is retired. 

Enhancements

Configure administrators for specific workloads 

To help meet your compliance regulations, you can now ensure that administrators have workload-based granular access rights only to the workloads they should manage.

►Create a dedicated Workload administrator

You can create a dedicated Workload administrator to manage operations for specific workloads. 

For example, a Workload administrator for the Endpoints will have operational rights only related to Endpoints. Similarly, a Workload administrator for Microsoft 365 > Exchange Online, will have access to only Exchange Online and to no other workload. As part of this change:

  • A Workload Administrator role is added with predefined access rights for workload management and backup and restore. For more information, see Predefined roles and rights.

    The following image provides a preview of the Workload Administrator role.

  • When you create a workload administrator you can assign the specific workloads. For more information, see Create a Workload Administrator.

    Here’s a quick preview of the administrator creation process.

Configure inSync administrators with access to specific workloads
Similar to a Workload administrator, you can configure existing inSync administrators (excluding Cloud administrator and Legal administrator) with rights to access specific workloads.

The Workloads tab is added to the New Administrator creation wizard.

For more information, see Create inSync administrators

Leverage updated categories for predefined roles and rights
To support granular access rights for workloads, the categories of rights for predefined roles are updated.

For more information, see Predefined roles and rights.

Note: None of the existing rights are deprecated. Thus, there will be no impact on the roles you have already configured.

The following image provides a preview of the updated categories.

►View list of workloads assigned to an administrator
Administrator Details and Profile Mapping report displays the list of workloads assigned to an administrator in the Workload Assigned field.

For more information, see Administrator Details and Profile Mapping report.

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Workload-based product experience

The administrator experience is simplified for viewing and managing only the workloads they are assigned and based on the roles and rights. The workload-based product experience provides:

►Workload dashboard view
Instead of a common inSync dashboard, you will now be able to monitor your workloads from the dedicated dashboards designed for each workload.
  • The following image provides a preview of the Endpoints dashboard.


     
  • The following image provides a preview of the Microsoft 365 dashboard.


     
  • As part of this change, the Users summary will be displayed on the User page.

    For more information, see User Details page.

    The following image provides a preview:

Workload-based navigation

Instead of listing all the inSync workload under a common inSync category on the Druva Cloud Platform, there will be separate categories:

  • Endpoints
  • SaaS Apps

    CA-EP_landing.PNG

    The global navigation panel will also reflect the workload-based categorization.
    DCP_Navigation.PNG
►In-app view of jobs
Instead of the Availability menu, you can now monitor backup jobs, restore jobs, and live activities from the interface of the respective workload.
  • In the case of SaaS Apps, jobs can be accessed from the left pane.  



    The Jobs page displays the completed backup and restores job status for the following workloads:
    • Google Workspace - Gmail and Google Drive

    • Microsoft 365 - Exchange Online and OneDrive
       
  • In the case of Endpoints, jobs can be accessed from the top navigation bar.

For more information, see Jobs page.

Updates to the top navigation menu

►Here’s a glimpse of the updated top navigation menu 
 


The following changes will be available:
  • Workload selection capability in the Data Sources menu will be available in the   global navigation menu as demonstrated in the Workload-based user experience.
  • Services in the Governance menu will now be available in the   global navigation menu as demonstrated in the Workload-based user experience. Audit trails will still be available on the top navigation bar. 
  • The Availability menu will be removed from inSync Management Console with the in-app Job view enhancement. 
  • Options under the Manage menu are moved to  Settings 

Enhancements to restore endpoint data API

We have enhanced the Initiate a Restore Activity API by introducing an additional input parameter that, when selected, scans the data for potential threats before restoring the data to the intended location. 

You can now rest assured that the data restored using inSync APIs is safe and free from viruses, malware, and threats. 

Try it out today!

Note: This feature is applicable only when you have licensed Ransomware Recovery for your organization.

Legal Hold (eDiscovery): RBAC Legal Hold Type management

Legal administrators can now manage (add, edit, or delete) the Legal Hold Type from the Legal Hold > Settings page.

We have introduced the following rights for a Legal administrator role,  

  • View Legal Hold Settings - Only view access
  • Manage Legal Hold Settings - View, add, edit, and delete access

image001.png

Legal administrators can perform actions on the Legal Hold Type from the Legal Hold > Settings page based on the role and rights assigned.

In large enterprises, where multiple Legal administrators manage different legal and forensic teams, this enhancement helps create role-based access (RBAC) for easier management of Legal Hold Types.

Action required: While creating a role for Legal administrators, ensure that you enable the necessary rights for the Legal administrator role based on your organizations' requirements.

For more information, see,

Fixed Issues

Issue Description
INS-21256 Fixed the user deletion issue where administrators were unable to delete users created with the same email ID.

Known Issues

Issue Description
INS-31770

When you create a custom role, and if you don't select a role from the Import Rights from drop-down list, you are not allowed to create the role. 

Workaround: You must select a role (apart from Legal Admin) and proceed with the role creation.

Related Release Notes 

inSync Client 7.0.0 for Cloud

The following enhancements are available with this release dated July 24, 2021

Prevent users from canceling ongoing backups 

Now get total control over preventing the end-users from canceling the scheduled or manually triggered backups!

You can now use the Cancel Backup option in the Edit Device Configuration window within inSync Profiles which allows administrators to control whether or not users can cancel an ongoing backup.
 

With this feature, the control of data backup will rest with the administrator through which they can eliminate the instances of data loss.

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To know more see, Allow users to cancel device backups.

Failsafe inSync Client auto-upgrade

inSync Client upgrade is now equipped with a safeguard mechanism that will perform an auto-roll back to the previous inSync Client version if the auto-upgrade process fails.

This ensures that all user configurations and data remain intact and the devices continue to backup as usual. For more information see, Upgrade the inSync Client.

You can track the status of auto-upgrade for active devices in the Upgrade activity report. To know more see, the Upgrade Activity Report.

Enhancements to data restore

inSync administrators and end-users can restore the data to the original location across devices when the user has more than one device configured. You can restore the data to the original location across the devices of the same OS platform.

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For more information see, Restore data to a device.

Revision Information

Product Revision
inSync Client

Windows: r110180

macOS: r110180

Druva has not released a new version of inSync Client for Linux OS with inSync Client v7.0.0. You can continue using inSync Client v5.9 for Linux with inSync Cloud.

Download the latest inSync Client here.

For upgrade instructions, see Upgrade the inSync Client.

To learn more, contact Support.

Fixed Issues

Issue Description
INS-14039 inSync Client: Fixed an issue for the MAPI restore where the MAPI restores failed frequently.
INS-25497 inSync Client: A command execution vulnerability in the local http server, wherein an un-trusted filename parameter is received and is passed without any validation has been fixed.
INS-25496 inSync Client: A code injection vulnerability via DYLD library linking was identified in the macOS client and has been fixed by altering app entitlements and restricting dynamic library loading via environment variables.
INS-25493 inSync Client: Fixed a security vulnerability for de-serialization by changing the signature format to the non-binary protocol which will now restrict suspicious upgrade package signature.
INS-18820 inSync Client: Fixed an issue in the inSync Client log and inSync Client UI where it showed a masked error and not the actual error
INS-20142 inSync Client: Fixed an issue in the client log wherein the log does not specify the correct restore status in case of device refresh.
INS-22600 inSync Client: Fixed an issue for the SSO, wherein login failed, when the proxy setup is enabled for the user.
INS-24905 inSync Client: Fixed an issue for the activation failure, wherein the activation failed on devices with a large number of certificates.