Archived Release Notes 2021
Druva Cloud Platform Update on December 2, 2021
Enhancements
Extended expiration time for first Druva Cloud Administrator invite
The expiration time for the first Druva Cloud Administrator is updated from 72 hours to 7 days.
Create administrator with Legal Hold and Non-Legal Hold rights
Now you can create an administrator and assign a custom role that has both Legal Hold and Non-Legal Hold Management rights from the Druva Cloud Platform console.
For more information, see Manage Druva Administrators.
Druva Cloud Platform Update on November 18, 2021
Enhancements
You now have the flexibility to send reports sent to your mailbox in either .PDF or .CSV format.
You can choose any of the formats when editing a subscription or for sending a quick email report. For more information, see Manage report subscriptions.
Fixed Issues
|
Issue |
Description |
|
DCP-5530/DCP-5371 |
For multi-factor authentication, this fix will restrict the total number of times the OTP verification can be done for an admin account or when the admin account is trying to bypass the multi-factor authentication in the cloud environment. After five wrong attempts, the account will be suspended for 30 minutes. |
|
DCP-4528 |
The Backup activity- Daily trend chart was showing the same color for cancelled, failed, and queued status. This has been fixed and the chart now displays distinct, user-friendly, and separate colors. |
Druva Cloud Platform Update on October 21, 2021
Enhancements
With this cloud update, we bring you the following enhancements.
Separate cards to show licensing-related information for each workload
On the Druva Cloud Platform->Account Details page, we have introduced the following cards for each workload to view licensing information of each workload separately:
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Endpoints
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Microsoft 365
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Google Workspace
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Salesforce
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Hybrid Workloads
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Ransomware recovery.
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Cloud DR.
For more information, see Account Details. The license consumption information for Endpoints, Microsoft 365, and Google Workspace will be displayed according to the updated license consumption rationale.
Separate Storage summary card
We have added a separate Storage summary card to view storage information of Endpoints, Microsoft 365, and Google Workspace. For more information, see Account Details.
Role-based e-mail subscription for reports
In this release, a feature has been added for adding role-based e-mail subscription for reports.
Customer action required
There is no customer action required. The changes will be implemented with the cloud update. For more information, contact Support.
Druva Cloud Platform Update on October 7, 2021
New Feature
Druva’s brand new centralized Reporting
Druva's centralized reporting is now generally available on the Cloud Platform Console. Simply access all of your hybrid workload reports under one roof and get granular insights into all business-centric operations, such as backup, restore, audit trails, alerts, cost allocation, credit consumption, and so on.
Some of the key highlights of the new reporting interface are:
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Visual delight for comprehensive interpretation and data comparison.
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Advanced filtering and data sorting capabilities in both tabular view and aesthetical visualizations.
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Simplified experience in managing report subscriptions.
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Access to granular-level details of day-today operations.
- Data export capability in the PDF and CSV formats and sending extracted data through emails to the intended recipients.
- Access to the historical data of your organizations up to two years thereby facilitating you to compare trends for two financial years.
- Insights into administrator data activities for transparency, traceability, and accountability.
Here is a quick glimpse:
The following reports for hybrid workloads are available with this release:
- Backup Activity Report
- Restore Activity Report
- Resource Status Report
- Disaster Recovery Replication Activity
- Disaster Recovery Failover Activity
- Disaster Recovery Failback Activity
- Cost Allocation
- Storage Consumption by Backup Sets
- Credit Consumption
- Alert History
- Admin Audit Trails
Customer action needed:
Starting October 7, 2021, the report subscriptions from the existing Reporting on the Hybrid Workloads Management Console will not be migrated to the new Reporting feature available on Cloud Platform Console. Administrators should review all the reports in the new centralized Reporting feature and subscribe to the required reports. Existing reporting will continue to function and send subscribed reports in the current format over email.
Enhancements
Updated listing for Native Workloads
The Native workloads listing is now updated to display only the workloads that can be protected. Other feature-specific links will be accessible from the Native Workloads user interface.
Here’s a glimpse of the change. 
Druva Cloud Platform Update on September 23, 2021
Enhancements
Multi-factor authentication via email enabled by default
As an enhanced security measure, we have enabled Multi-Factor Authentication (via email) for all customers. This default setting provides an additional layer of login security 24x7x365 when administrators access their accounts from any device and ensures that only authorized access is permitted.
Note: Multifactor authentication is also enabled for fail-safe administrators who have configured SSO.
How does it work?
With this enhancement, at every login, the administrators across your organization are required to enter a time-based One Time Password (OTP) in addition to their login password. The OTP is sent to the administrator's registered email address. Only an administrator who has a valid password, as well as access to the OTP over the registered email address can access the account.
In situations where you do not receive an OTP, you can use the backup codes.
For more information, see the Configure Secured Login documentation.
Track all the active support cases from a single place
You can now easily track all your active support cases (associated with your customer ID) opened with Druva from the newly introduced Active Support Cases section on the Druva Cloud Platform Console. You no more need to login to the support portal; it’s all here on the Druva Cloud Platform Console.
Here’s a glimpse:
For more information, see Introduction to Druva Cloud Platform Console.
View all the third-party integrations details from a single place
You can now get information about all the third-party integrations Druva leverages in one place from the Integration section.
Druva has partnered with various third-party applications to help simplify customers’ business operations. By plugging into Druva’s API-based integrations, you can tap into new sources of data, improve existing business processes and reuse existing resources to automate business policies.
So now if you want to know about the third-party integrations Druva leverages, you know where to go.
Here’s a glimpse:
For more information, see Introduction to Druva Cloud Platform Console.
Known Issue
| Issue | Description |
|---|---|
| DCP-5529 | In certain scenarios, the active support cases information may not be populated. For such accounts, the capability will be available soon. |
Druva Cloud Platform Update on September 4, 2021
New URL for inSync Workloads and Services
inSync Workloads and Services will now launch with the new URL – insync.druva.com to host the web traffic.
The New URL will provide additional security advantages and better performance.
Customer Action Required: To get going all you need to do is add insync.druva.com to the allowed domains list in addition to the existing cloud.druva.com domain.
Note: Both the old URL (cloud.druva.com) and the new URL (insync.druva.com) will be operational.
The following workloads and services will launch with the new URL:
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Endpoints (inSync)
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SaaS Apps (inSync)
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Data Governance (Realize)
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eDiscovery (Legal Hold)
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Federated Search
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Sensitive Data Governance (Compliance)
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Here is a quick glimpse
Druva Cloud Platform Hotfix Update on Aug 21, 2021
This hotfix release of the Druva Cloud Platform has user experience improvements and minor bug fixes.
Known Issue
| Issue | Description |
|---|---|
| DCP-5064 |
The Help desk Administrator cannot update self-information details. Workaround The Druva Cloud Administrator can update the information details of the Help desk administrator. |
Druva Cloud Platform Update on Jul 30, 2021
This release of the Druva Cloud Platform has minor bug fixes.
Known Issues
| Issue | Description |
|---|---|
| DCP - 4930 |
If you have implemented SSO for the administrator of merged Phoenix and inSync accounts, login fails, wherein the password is not accepted. The login fails even after you reset the password. Workaround Login using the SSO credentials. And then, using an existing or new Druva Cloud Administrator, reset the password of the administrator of the merged account. |
| DCP - 4935 |
Administrators (apart from Druva Cloud Administrator) cannot update the Name field when they edit the administrator details. Workaround The Druva Cloud Administrator can update the Name for other administrators. |
| DCP - 4941 |
On Phoenix GovCloud, when you click Native Workloads from the global left-navigation menu, you are redirected to the Druva Cloud Platform login page instead of the Native Workloads page. Workaround None. Native Workloads i.e CloudRanger is not supported on Phoenix GovCloud. |
Druva Cloud Platform Update on Jul 24, 2021
Enhancements to Workload and service-based listing
The Services section on the Druva Cloud Platform is reorganized as per workloads and services. You will see the following categories.
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Endpoints (inSync)
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SaaS Apps (inSync)
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Hybrid Workloads (Phoenix)
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Native Workloads (CloudRanger)
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Data Governance (Realize)
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eDiscovery (Legal Hold)
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Federated Search
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Sensitive Data Governance (Compliance)
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- Cyber Resilience (Realize)
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Ransomware Recovery
- Data Loss Prevention
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- Insights (Realize)
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File Analytics (Realize Storage Insights)
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Recommendations
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For more information, see Introduction to Druva Cloud Platform Console.
Here’s a quick preview of the new experience:
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The global left-navigation menu reflects the new categories.
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Known Issues
| Issue | Description |
|---|---|
| DCP - 4930 |
If you have implemented SSO for the administrator of merged Phoenix and inSync accounts, login fails, wherein the password is not accepted. The login fails even after you reset the password. Workaround Login using the SSO credentials. And then, using an existing or new Druva Cloud Administrator, reset the password of the administrator of the merged account. |
| DCP - 4935 |
Administrators (apart from Druva Cloud Administrator) cannot update the Name field when they edit the administrator details. Workaround The Druva Cloud Administrator can update the Name for other administrators. |
| DCP - 4941 |
On Phoenix GovCloud, when you click Native Workloads from the global left-navigation menu, you are redirected to the Druva Cloud Platform login page instead of the Native Workloads page. Workaround None. Native Workloads i.e CloudRanger is not supported on Phoenix GovCloud. |
Druva Cloud Platform Update on Jul 01, 2021
Automatic deletion of administrator accounts registered with Druva Inc domain
If you have created an administrator account for Druva personnel for product onboarding or technical support, you can now be rest assured that Druva will notify you about such administrator accounts and automatically delete these as well.
This enhancement helps you have improved alignment with regulations related to data access.
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What is the customer action required?
If you see a notification about deleting the administrators registered with Druva Inc domain within your organization, you can review the account deletion schedule on the Administrator listing page and delete the accounts manually.
If no action is taken, these administrator accounts will be automatically deleted as per the schedule displayed on the Administrator listing page.
Druva Cloud Platform Update on Mar 25, 2021
Enhancements to Secured Login and Single Sign-On
Log in and access security now gets even better as you can now configure Secured Login as well as Single Sign-On across your organization!
With this enhancement, you can configure Secured Login for Fail-safe administrators as well as Single Sign-On for administrators across your organization.
Druva Cloud Platform Update on Jan 05, 2021
Access CloudRanger services directly from Druva Cloud Platform
With the successful integration of CloudRanger with Druva Cloud Platform, you can now access the CloudRanger services right from the Druva Cloud Platform Console!
Druva Cloud Platform Update on Nov 27, 2020
Strengthen login security with two-factor authentication
When it comes to login security, you may want to be double sure about having every single measure to secure your account from a security breach.
We at Druva completely understand the importance of your data and how important it is for your business. That’s why introducing Secured Login functionality that utilizes a two-factor authentication that is simple to configure and easy to use. This enforces an extra layer of security to your Druva accounts.
We strongly recommend all our customers to enable Secured Login for their account now!
For more information, see Configure Secured Login and for additional information, contact Druva Support.
Druva Cloud Platform Update on Nov 05, 2020
Enhancements to Password Policy
To improve login-security, all the new customer accounts registered with Druva starting Nov 05, 2020, will have the Password Policy enabled, by default.
Druva recommends all the existing customers to enable the Password Policy, and experience the benefits of the additional security measures.
For more information, see Create Password Policy.
Druva Cloud Platform Update on May 12, 2020
Introducing a refreshed dashboard
With a constant effort to add new features to the dashboard and enhance your experience, we have introduced a new Dashboard for the Druva Cloud Platform that magnifies visibility across Druva products and services.
Druva Cloud Platform Update on Jan 16, 2020
Role-Based Access to API Credentials
As a Druva Cloud administrator, you can now restrict the information received in an API response based on the role of the administrator accessing the Druva APIs. You can assign access at the time of generating the API credentials.
Go ahead and check the feature to ensure Druva APIs are utilized more securely and effectively within your organization.
For more information, see Apply Authorization Restrictions.
Druva Cloud Platform Update on Dec 05, 2019
Apply network restrictions to API credentials
Secure the usage of API credentials (and access to your data via APIs) using the new 'Network Restriction' feature.
You now have an option to specify the range of trusted network IPs over which API calls can be made to access data from Druva Cloud.
Relax idle session timeout duration
For security reasons, by default, the administrators are automatically logged out of their sessions on the Druva product consoles if there is no activity for 30 minutes.
However, if you want to avoid undesired inactive session terminations and facilitate administrators with the required operational ease, you now have an option to extend the idle session duration up to 6 hours.
Custom entity ID for SSO
Configure multiple SAML enabled accounts for your organization with separate SAML identities through the ‘Custom Entity ID’ feature.
The custom entity ID feature allows you to configure each SAML enabled account with a unique entity ID. Thus providing centralized control over user authentication to each of your SSO accounts.
Druva Cloud Platform Update on Nov 21, 2019
Configuring Identity Provider (IdP) to enable Single Sign-on (SSO) for your Druva account has just become faster and even simpler.
Thanks to the Embedded Okta Cloud Connect (OCC) integration with the Druva Cloud Platform Console that provides Okta Sign-up absolutely free, forever, and for unlimited users. Yes, you heard it correct!
So the next time you have SSO on your mind, you are just a few simple steps away to configure IdP and enable SSO for your account.
To learn more, refer SSO configuration workflow.
Druva Cloud Platform Update on Aug 07, 2019
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Jul 24, 2019
Enterprise Search is now Federated Search
The Enterprise Search that we offer is much more than the traditional keyword-based search. You name it and we got it covered; Security, Legal, and Forensic teams with enhanced forensic investigative capabilities. Which is why to communicate the effective use of the search functionality and deliver better value, we have renamed Enterprise Search to Federated Search.
For more information, see Introducing Federated Search.
Customer action required: None.
| Earlier | Now |
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Druva Cloud Platform Update on Jul 20, 2019
Druva Cloud Platform now available on the inSync GovCloud
We are happy to extend the Druva Cloud Platform support to the inSync GovCloud. The inSync GovCloud administrators can now manage and monitor the Druva services from the all-new unified interface available at https://federal.druva.com.
To learn more, see inSync GovCloud updates.
Known Issue
| Issue | Description |
|---|---|
| 1375 | The Cloud Status section on the Druva Cloud Platform Dashboard does not display the inSync GovCloud status. The inSync GovCloud storage location and its functional state can be checked here. |
Druva Cloud Platform Update on June 20, 2019
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on June 05, 2019
UI Enhancement
Help Center
You can now access the product documentation through the Help Center 
located at the bottom-right corner of the Druva Cloud Platform Dashboard page.
Druva Cloud Platform Update on May 02, 2019
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Apr 18, 2019
Enhancement
New documentation portal for developers
We have rolled out a new developers portal to significantly improve your experience while using the Druva APIs.
The new API-driven portal provides a developer-friendly view of all the endpoints offered by Druva and features the following:
- An easy and comprehensive way to identify all the requests and responses along with their data type.
- Facilitate developer interaction with the response object directly on the portal by expanding and collapsing the response objects.
- Examples for each response are provided along with each endpoint to mock the APIs before actual testing.
- Comprehensive API errors and their explanations for each endpoint.
- Ease of distinguishing the command and code snippets and helping developers to copy them easily.
- Capability to easily search through the endpoints and the description.
Experience our new API documentation portal for developers at https://developer.druva.
Existing APIs will continue to be part of the existing documentation portal for now.
Druva Cloud Platform Update on Mar 20, 2019
Enhancement
Support for integrating third-party applications and tools with Druva products
Druva has introduced a unified API credentials management feature on the Druva Cloud Platform Console. This includes REST APIs for Druva inSync and Druva Phoenix which utilizes OAuth 2.0 framework for authentication. REST APIs offered by Druva can be integrated with third-party software applications and services to automate workflows and get information from Druva products such as build reports and run analytics.
Currently, this feature is disabled for all the customers. If you intend to avail this feature to start using any new REST APIs that are released from now on, contact Druva Support to enable this feature for your account. On March 30, 2019, this feature will be enabled for all the inSync-only customers.
The existing APIs that Druva offers will continue to work as is and are not impacted by this new feature. Druva plans to migrate all the existing APIs to the new authentication scheme in a phased manner and will continue to communicate the changes and actions required.
Druva Cloud Platform Update on Mar 07, 2019
Enhancement
Support for managing Phoenix group administrators
Druva Cloud administrators and Phoenix administrators can now perform the following actions from the Druva Cloud Platform Console:
- Create and manage Phoenix group administrators
- View Phoenix administrator rights on the administrator's details page
Known Issue
| Issue | Description |
|---|---|
| 1010 |
The administrator details page for Phoenix Cloud administrator displays rights to access the Druva Cloud settings. However, the Phoenix Cloud administrators cannot make any modifications to the Druva Cloud settings. Rights to modify the Druva Cloud settings remains exclusive for the Druva Cloud administrators. |
Druva Cloud Platform Update on Feb 20, 2019
Enhancement
Navigation to Product Management Console dashboards
The new Dashboard card on the Druva Cloud Platform Console gives you quick access to the Product Management Console dashboard.
Druva Cloud Platform Update on Feb 06, 2019
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Jan 18, 2019
Enhancement
We are excited to introduce the Global Navigation Panel in the Druva Cloud Platform Console.
The Global Navigation Panel helps you to navigate across the Druva products. To learn more, see Introduction to Druva Cloud Platform Console.
Druva Cloud Platform Update on Jan 09, 2019
Enhancement
The following enhancement is available with this Druva Cloud Platform update:
Option to merge the inSync and Phoenix accounts
Druva customers, who have licensed both inSync and Phoenix prior to Druva Cloud Platform release of July 14th, 2018, now have the option to merge their accounts to gain unified management experience in the Druva Cloud Platform Console. This option provides a holistic view across all the organizational data activities and reduces administrative complexity.
How do I merge the inSync and Phoenix accounts?
No customer action is required. Our support team will proactively identify the affected customers and reach out to them to complete the accounts merging process. This is a controlled activity and shall be done in a phased manner.
What are the benefits of merging the accounts?
- Log into inSync and Phoenix using single credentials.
- View all the data sources configured for backup on the Druva Cloud Platform dashboard.
- View the key metrics such as service utilization and storage growth across the products on the Druva Cloud Platform dashboard.
- Seamless navigation across the Druva products.
- Experience simpler administrative management across products.
Fixed Issue
| Issue | Description |
|---|---|
671 |
Druva Cloud administrators were not able to disable the Single Sign-On for other administrators and experiencing "Invalid certificate or private key" error. |
Druva Cloud Platform Update on Jan 02, 2019
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Dec 05, 2018
UI Enhancement
Druva has enhanced the navigation to Phoenix Services from Druva Cloud Platform Dashboard, by merging the Physical Servers and the Virtual Machines cards into a single card, now identified as Servers.
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Druva Cloud Platform Update on Nov 21, 2018
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Nov 03, 2018
This release of the Druva Cloud Platform includes enhanced user interface messages and minor bug fixes.
Druva Cloud Platform Update on Oct 11, 2018
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Sept 06, 2018
Enhancement
The following enhancement is available with this Druva Cloud Platform update:
Learning Centre service
Druva has added the Learning Centre service on the Druva Cloud Platform Console dashboard. Learning Centre provides learning material and courses to improvise knowledge about Druva services.
Druva Cloud Platform Update on Aug 17, 2018
This release of the Druva Cloud Platform has minor bug fixes.
Druva Cloud Platform Update on Jul 14, 2018
Druva Cloud Platform Console now available to the inSync Cloud customers
Druva is excited to make the new Druva Cloud Platform Console available to the existing inSync Cloud customers.
Enhancements
Following enhancements are also available over the Druva Cloud Platform Console:
Stronger password for administrators
Druva has enhanced its password policy for the administrators. The administrators can now set the password to a maximum of 64 characters.
Password workflow change
For enhanced security of storing and transmitting user passwords based on industry best practices, administrators will no longer receive passwords in plain text format. The email to reset the password will now include a link to reset the password and will be valid for 24 hours.
Druva Cloud Platform Update on Jul 02, 2018
Druva is excited to make the new Druva Cloud Platform Console available to the existing Phoenix Cloud customers.
The Druva Cloud Platform Console provides a unified interface from where you can protect and manage the entire data footprint of your organization on servers, endpoints, and cloud applications such as Office 365. In addition, you can subscribe to new services, review your service utilization, check the cloud status, and access support and learning resources from the new console.
Check out this video to learn more about the Druva Cloud Platform Console.