Overview

Every time you initiate a download, inSync creates a download job. The Download Jobs page lists all the downloads that administrators have initiated and also displays the status of each. On this page, you can determine the state of a download job and take necessary actions if required. Any action that you take on a job, creates an audit trail entry.

A download job can display any of the following statuses:

• Queued: If any other download job is in progress, your data download request will be in the queue. Only 4 download jobs can run concurrently. 

• Successful: The data was downloaded successfully to the defined download location. For more information on how the downloaded data is arranged, see Structure of data downloaded with eDiscovery Download Client and .csv file properties.

• Failed: inSync was unable to download the data. There could be various reasons that lead to failure. Click the job name to learn more about the cause of the failure. Each failed job displays an error code. Click the code to learn more about the error and if there is any way to troubleshoot it. For possible error causes and their resolution, see Troubleshooting eDiscovery Download Client errors. If you want to reinitiate the data download, click Retry Job. 

• Completed with errors: inSync was unable to download the entire data set. Click the download job name to view the amount of data that was downloaded and the number of files that were downloaded.

• In Progress: inSync has successfully started downloading the data.  

• Canceled: The download job was canceled by an inSync Cloud administrator or an Legal Administrator. All the data downloaded before the job was canceled is kept as is. Go to the download location for that client to view what was downloaded.

Note: While upgrading to eDiscovery Download Client v2.0.0, if there are any existing download jobs in a paused, failed, or completed with error status and also have a "#" or a "?" within the job WebDAV URL, an error " Action not permitted" is displayed. You will have to trigger a new download job.

View the status of a download job

1. Click the  icon to access the Global Navigation Panel and click Data Governance > eDiscovery.

2. In the left pane, click Download Jobs. A list of all the download jobs is displayed. 

3. Click the name of the download job to view the details.

Cancel a download job

If you cancel a download job, the download stops immediately. All the data downloaded before the job was canceled is present in the download location for that client.  

1. Click the  icon to access the Global Navigation Panel and click Data Governance > eDiscovery.

2. In the left pane, under Settings, click Download Jobs.

3. Select a job and click Cancel Job.

Pause a download job

All the data downloaded before the job was paused is present in the download location for that client. 

1. Click the  icon to access the Global Navigation Panel and click Data Governance > eDiscovery.

2. In the left pane, under Settings, click Download Jobs.

3. Click the name of the job, and in the details window, click Pause.

Note: If you pause the job while the metadata download is in progress, then, the metadata download will again start from scratch when you resume the job. 

Resume a download job

1. Click the  icon to access the Global Navigation Panel and click Data Governance > eDiscovery.

2. In the left pane, under Settings, click Download Jobs.

3. Click the name of the job, and in the details window, click Resume.