Error Description

In some cases, the backup job of the stateful application container does not complete, and the status is displayed as ‘Running’. No error message is displayed but the status continues to be in progress.

Executing the following command displays the status of backup job as: VolumeSnapshot in-progress

$kubectl druva backup list <namespace_name>

Cause

The CSI Driver for Amazon EBS was likely installed prior to installing the External Snapshotter. 

Resolution

Re-install the AWS_EBS_CSI_Driver Helm chart with the --upgrade parameter. This installs the missing CSI Snapshotter component.

The backup job will then proceed further and complete.