Documentation
inSync mobile app FAQs
This topic contains answers to frequently asked questions related to the inSync mobile app.
Questions
inSync mobile app support matrix
Support for Windows device
Single sign-on integration (Applicable only to inSync Cloud)
Active Directory integration
Backup and restore
- If users uninstall the inSync mobile app from their mobile device, will their restored data also get deleted?
- Can I make it mandatory for users to restore data only on corporate wireless connection?
- Can I backup large amount of data on iOS?
- In an inSync Private Cloud deployment, which ports does the inSync mobile app use to send a backup or restore request to the inSync Edge Server? (Applicable for inSync On-Premise and iOS)
Password and data security
User activities
- Will I receive a notification when users install or uninstall the inSync mobile app from their mobile device?
- Can I limit the number of mobile devices that each user can back up?
- Can I view the audit trail for users who restore data by using the inSync mobile app?
- Can I view the audit trail for users who share data by using the inSync mobile app?
Answers
inSync mobile app support matrix
What are the OS platforms and OS versions on which I can install the inSync mobile app? Which inSync versions are compatible with the inSync mobile app?
| Mobile OS Platform | OS Versions | inSync On-Premise Versions |
|---|---|---|
| iOS |
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| Android |
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| Windows |
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Notes:
- inSync apps are supported on mobile devices that are compatible with the respective OS versions.
- inSync Cloud supports the latest version of the inSync Mobile app.
- Mobile devices with Android 4.3 and lower cannot connect to inSync GovCloud.
What are the versions of inSync mobile app that support port 443?
inSync mobile app version 3.7.1 for Android supports port 443. Earlier versions of inSync Mobile app for Android do not support port 443.
To resolve the issue, you must upgrade to inSync mobile app 3.7.1 for Android.
iOS devices that have older MDM profiles do not support port 443.
To resolve this issue:
- Open the outbound port 6068 or the configured MDM port on the inSync Server. Currently, the MDM communication uses port 6068.
Or
- Manually remove older MDM profiles from the devices, and then install new MDM profiles.
Support for Windows device
Can users back up data on a Windows device?
The inSync mobile app does not back up data on a Windows device. Apps on the Windows device get only 10 seconds every 30 minutes to update their tiles in the background. This is a very short duration for the inSync mobile app to complete a backup operation in the background. You can access backup and share data by using the inSync mobile app.
Can users add files to the inSync Share folder by using the inSync mobile app on their Windows device?
Yes. Users can access backup and share data by using the inSync mobile app. They can also add content to their inSync Share folder by using the inSync mobile app.
Single sign-on integration (Applicable for inSync Cloud)
Is single sign-on (SSO) integrated with the inSync mobile app?
Yes. Single sign-on (SSO) is integrated with the inSync mobile app. If you have an inSync Cloud account, you can configure SSO with the inSync Master. For more information, see Configure single sign-on for inSync users.
If SSO is integrated, can I deny access to the inSync mobile app based on approved IP ranges or geographies?
You cannot deny access to the inSync mobile app based on approved IP ranges or geographies. SSO is a one-time authentication. On successful user authentication, the inSync mobile app does not send any request to the SSO server.
Active Directory integration
Can I configure Active Directory Federation Services (AD FS) with SAML?
Yes. You can configure AD FS to communicate with SAML 2.0.
For more information on Active Directory integration with inSync Master for inSync Cloud, see Active Directory integration and mass deployment. For more information on Active Directory integration with inSync Master for inSync On-premise, see Active Directory integration and mass deployment.
Data restore
If users uninstall the inSync mobile app from their mobile device, will their restored data also get deleted?
After users uninstall the inSync mobile app from their mobile device, their restore data is not deleted. Only those files that they saved for offline viewing are deleted.
Can I make it mandatory for users to restore data only on corporate wireless connection?
No. You cannot make it mandatory for users to restore data only on corporate wireless connection.
Can I backup large amount of data on iOS?
iOS platform has a known limitation of any app being able to execute only 3 minutes in the background. As a result, inSync might not be able to complete app data backups already handled.
In an inSync Private Cloud deployment, which ports does the inSync mobile app use to send a backup or restore request to the inSync Edge Server? (Applicable for inSync On-Premise and iOS)
The inSync mobile app uses ports 6061 and 6071 to send a backup or restore request to the inSync Edge Server. For more information on inSync Edge Server, see About inSync Edge Server.
Password and data security
How are passwords secured on the inSync mobile app?
On an iOS device, after successful user authentication, the inSync Master generates a device key for subsequent authentication. This key is securely saved on the keychain of the device.
On an Android device, the PIN that users set on the inSync mobile app secures the user password.
Track user activities
Will I receive a notification when users install or uninstall the inSync mobile app from their mobile device?
No. The inSync Master does not send you any notification when users install or uninstall the inSync mobile app from their mobile device. When a user installs the inSync mobile app on their mobile device, you can view the device on the User Details page. To go to the User Details page, on the inSync Master Management Console menu bar, click Manage > Devices. On the User Details page, click the Device Details tab. For more information on how to view the device list for a user, see Device Details page.
Can I limit the number of mobile devices that each user can back up?
No. You cannot limit the number of mobile devices that each user can back up. However, you can set restrictions on the number of devices on which users can activate the inSync client.
For more information on how to allow users to activate inSync client for inSync Cloud, see Allow users to activate inSync. For more information on how to allow users to activate inSync client for inSync On-premise, see Allow users to activate inSync.
Can I view the audit trail for users who restore data by using the inSync mobile app?
Yes. For more information on how to view audit trail for users for inSync Cloud, see View audit trail for users. For more information on how to view audit trail for users for inSync On-premise, see View audit trail for users.
Can I view the audit trail for users who share data by using the inSync mobile app?
Yes. For more information on how to view audit trail for users for inSync Cloud, see View audit trail for users. For more information on how to view audit trail for users for inSync On-premise, see View audit trail for users.
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