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Druva Documentation

User, Device, and IMD FAQs

inSync Private Cloud Editions: File:/tick.png Elite File:/tick.png Enterprise


Will I be logged out of inSync Admin Console because of inactivity?

Yes. inSync Admin Console logs you out if you are inactive for 30 minutes.

When is user data encrypted?

inSync encrypts user data at the following stages:

  • inSync encrypts data in the backup folders if administrators have enabled encryption for the profile in use. For more information on how you can enable encryption for backup folders, see Enable data encryption.
  • inSync encrypts data in transit with 256-bit SSL encryption.
  • inSync secures data on storage nodes with 256-bit AES encryption.
How are inSync users authenticated?

inSync users are authenticated in the following two ways:

  • They can use the password assigned to them by inSync.
  • They can use their Active Directory user ID and password.
Is there an expiration date for the mass deployment token?

Yes. There is an expiration date for the mass deployment token. This date is not automatically set by the inSync Master. You must set this date while generating the mass deployment token. To know how to set an expiry date, see Generating a mass deployment token.

I have disabled certain devices. Can backed up or shared data be accessed through them?

No. The users cannot access their backed up or shared data if their devices have been disabled.

I have disabled some inSync users. Can they access their backup or share data?

No. The disabled users cannot access their restore points or share data. Only inSync administrator can access backed up and shared data of the disabled users.

Are unsuccessful login attempts logged?

No. inSync does not log unsuccessful login attempts.

Can I hide the inSync client shortcut during integrated mass deployment?

Yes. You can use the HEADLESS parameter in the following command to hide the inSync client short cut during integrated mass deployment:

msiexec /qn /i <path to inSync msi> TOKENV2='<mass deployment token>' SERVERLIST="<IP address of inSync Server>:<Backup/sync port>" WPAD_URL="<URL of PAC file>" PROXY_TYPE="<type of proxy used>" PROXY_SERVER="<IP address of proxy server>:<port number>" SYSTEM_PROXY="1" HEADLESS=1
What are the different ways in which I can add users to my inSync setup?

There are three different ways in which you can add users to your inSync setup:

Multiple users have their accounts on the same laptop. Should each user install separate inSync Client on the same laptop?

No. If multiple users are using the same laptop, they do not have to install separate inSync Clients.

Multiple users have their accounts on the same laptop. Can one user access the inSync data of the other?

No. No user can access backed up data of another user. The backed up data can only be accessed by the owner of that data or by the inSync administrator.

Multiple users have their accounts on the same laptop. Can the inSync Client back up data for all users of that laptop?

No. A single inSync Client cannot backup data for all users of that laptop. In this case, the inSync Client must be activated for each user account on that laptop. For example, as administrators when you install the inSync Client on a laptop, any user who is logged on to the laptop must activate the inSync Client by using their own credentials. The inSync Client will back up data based on the profile configuration for these users.

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