inSync On-premise Support and EOL Policies
EOL (End Of Life) for inSync On-premise
EOL date for Druva inSync On-Premises (On-Prem, Private Cloud) is March 31, 2021. The following table lists the important dates that you need to take note of:
| Milestone | Description | Date |
|---|---|---|
| End-of-Sale Date | The last date to order the product through Druva. The product will not be available for sale after this date. | June 7, 2019 |
| Last Date of Support for Applicable Software |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support |
March 31, 2021 |
EOL policy for inSync On-premise
Each release of the inSync On-premise comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync On-premise as and when required.
Per Druva's end-of-life (EOL) policy, Druva discontinues versions of inSync On-premise that are more than 2 years old. Druva's 2-year support is available only for Long Term Support (LTS) versions of inSync On-premise. For all other versions, Druva provides product support for 1 year. If any other version of the product is supported for more than 2 years, we will explicitly inform our customers through this EOL page.
EOL for an inSync On-premise version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During the release, Druva publishes the tentative EOL date for inSync On-premise. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.
Supported inSync On-premise versions
Druva recommends its customers to upgrade to the latest version of inSync On-premise. For instructions on how to upgrade to inSync On-premise 5.9.6, see Upgrade to inSync 5.9.6. If you need any other assistance, contact Druva support.
The following table lists the inSync On-premise versions Druva supports.
|
Release No. |
EOL Date |
|---|---|
| 5.9.9 HotFix 5 | March 31, 2021 |
| 5.9.9 | October 04, 2020 |
| 5.9.8 | July 12, 2020 |
| 5.9.7 | January 7, 2020 |
Unsupported inSync On-premise versions
The following table lists the inSync On-premise versions for which support has been discontinued.
| Release No. | EOL Date |
|---|---|
| 5.9.6 | September 15, 2019 |
| 5.8.4 | August 23, 2019 |
|
5.8.3 |
March 31, 2019 |
|
5.8.2 |
January 19, 2019 |
|
5.8.1 |
September 13, 2018 |
|
5.8 |
May 28, 2018 |
|
5.5 |
June 20, 2017 |
|
5.4.1 |
November 15, 2016 |
|
5.4 |
June 15, 2016 |
| 5.3.1 |
February 15, 2016 |
|
5.3 |
November 15, 2015 |
|
5.2.2 |
September 30, 2015 |
|
5.2.1 |
August 15, 2015 |
|
5.2 |
June 15, 2015 |