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Druva Documentation

inSync On-premise Support and EOL Policies

EOL (End Of Life) for inSync On-premise

EOL date for Druva inSync On-Premises (On-Prem, Private Cloud) is March 31, 2021. The following table lists the important dates that you need to take note of:

Milestone Description Date
End-of-Sale Date The last date to order the product through Druva. The product will not be available for sale after this date. June 7, 2019
Last Date of Support for Applicable Software

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support
services for the product are unavailable, and the product becomes obsolete.

March 31, 2021

EOL policy for inSync On-premise

Each release of the inSync On-premise comes with new features and enhancements. Druva also releases patches and hotfixes for the inSync On-premise as and when required.

Per Druva's end-of-life (EOL) policy, Druva discontinues versions of inSync On-premise that are more than 2 years old. Druva's 2-year support is available only for Long Term Support (LTS) versions of inSync On-premise. For all other versions, Druva provides product support for 1 year. If any other version of the product is supported for more than 2 years, we will explicitly inform our customers through this EOL page.

EOL for an inSync On-premise version means an end to all technical assistance, auto-upgrades, and bug fixes for that version. During the release, Druva publishes the tentative EOL date for inSync On-premise. Six months prior to the planned EOL date, Druva starts sending periodic reminders to its customers to ensure that they have sufficient time to upgrade.

Supported inSync On-premise versions

Druva recommends its customers to upgrade to the latest version of inSync On-premise. For instructions on how to upgrade to inSync On-premise 5.9.6, see Upgrade to inSync 5.9.6. If you need any other assistance, contact Druva support.

The following table lists the inSync On-premise versions Druva supports.

Release No.

EOL Date

5.9.9 HotFix 8 March 31, 2021
5.9.9 HotFix 5 March 31, 2021
5.9.9 October 04, 2020

Unsupported inSync On-premise versions

The following table lists the inSync On-premise versions for which support has been discontinued.

Release No. EOL Date
5.9.8 July 12, 2020
5.9.7 January 7, 2020
5.9.6 September 15, 2019
5.8.4 August 23, 2019


March 31, 2019


January 19, 2019


September 13, 2018


May 28, 2018


June 20, 2017


November 15, 2016


June 15, 2016


February 15, 2016


November 15, 2015


September 30, 2015


August 15, 2015


June 15, 2015

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