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Druva Documentation

Release Notes


The inSync On-Premises Release Notes lists all the latest releases with a brief overview of all the new features, enhancements to existing features, patch updates, known and fixed issues and deprecated features.

Note: This article contains information on inSync 5.9.6 major and patch releases.

What's new in 5.9.7 patch

On-Premises 5.9.7 is a patch update released for On-Premises 5.9.6. The following enhancements and updates are available with the April 4, 2018 patch update.

Custom unique identifier in OpenLDAP

inSync administrators can configure a custom attribute for LDAP that allows them to integrate custom LDAP integration with inSync. inSync identifies users based on this custom unique identifier to auto-import users, update user details, and auto preserve users. The custom unique identifier can be specified while registering a new LDAP server. For more information, see Register your AD/LDAP.

End of Support for SSLv3

With the On-Premises 5.9.7 patch, Druva has ended support for SSLv3. inSync Clients and inSync mobile apps that use SSLv3 can no longer connect to the inSync Master. 

Click here to view the details for the end of support for SSLv3.

Why did Druva make this change?

As you may be aware, SSLv3 is now obsolete and known to have several security vulnerabilities. IETF, as well as several government agencies and global compliance regulations, have mandated that SSLv3 must not be used. 

What is the impact of this security enhancement?

inSync Clients lower than version 5.5 on Windows OS, Mac OS, and Linux OS use SSLv3 to communicate to the inSync Master. These older inSync Client versions will no longer be able to connect to the inSync Master. It is mandatory to upgrade to the latest versions supported by Druva. inSync Mobile app for iOS and Android also require a mandatory upgrade to the latest versions.

You can access the upgrade matrix and other detailed information on the Druva Documentation Portal:
Download Links
inSync Client documentation

How can I get more information?

As always, we appreciate your business and should you need any further assistance or have any queries, you can open a case with Support from

As per Druva's end-of-life (EOL) policy, Druva discontinues versions of inSync Client that are more than 15 months old. To learn more click here.

The inSync Client upgrade is straightforward and has no negative effects for settings or the backup process. The entire upgrade process can be completed for each inSync Client in a few minutes.

Revision information

The revision numbers of the latest installers for inSync On-Premises 5.9.7 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r65335
  • Linux: r65385
inSync Storage Node
  • Windows: r64608
  • Linux: r64608
inSync Client
  • Windows: r65335
  • Linux: r65315
  • Mac: r65311
inSync Edge Server
  • Windows: r64608
  • Linux: r64608

Upgrade from earlier versions of inSync 

  • If you are using inSync On-Premises 5.5 or above, you can directly upgrade to inSync On-Premises 5.9.7.
  • If you are using any other version of inSync On-Premises, you must first upgrade to inSync On-Premises 5.5 and then upgrade to inSync On-Premises 5.9.7. Contact Druva Support for assistance.

Upgrade matrix

Following table displays the inSync On-Premises versions from which you can directly upgrade to inSync On-Premises                                                                                                                                             5.9.7.

inSync On-Premises version Upgrade from
5.9.7 5.9.6
Note: For upgrade assistance from inSync On-Premises v5.4.1 and earlier to inSync On-Premises v5.9.7, contact Druva Support.

Fixed issues

The following table lists the issues fixed in version 5.9.7 patch.

Issue Description
45419 Debug logs for inSync Client v5.5 were not getting uploaded to inSync Master 5.9.6.
45420 Storage name was not being displayed in the Compaction Alert email.
45401 inSync Web login screen appeared distorted when accessed from external networks. 

What's new in 5.9.6 

Druva is excited to announce the release of inSync On-Premises 5.9.6. With a strong focus on reporting, troubleshooting and ease of deployment, we have added these capabilities, and much more to the 5.9.6 release.

Deployment and configuration updates for inSync Server

Support for Ubuntu 16.04

inSync administrators can now install inSync On-Premise Server on Ubuntu 16.04.

High Availability enhancements

You can now promote your secondary storage as the primary storage if  the primary storage gets corrupted or cannot be recovered. In such a case, you can redirect backups for all the primary storage users to the secondary storage. For more information, see Manage high availability of a storage.

LDAP integration with inSync

inSync now supports directory services using LDAP protocol, including OpenLDAP - an open-source implementation.

With LDAP integration, inSync administrators can create users, authenticate users, and synchronize user information with inSync from the LDAP directory. For this enhancement, Druva has changed the term AD to AD/LDAP in the inSync Management Console. For more information, see Integrate inSync user management with AD/LDAP.

inSync Active Directory/LDAP mapping feature enhancements

You can now use the inSync Active Directory(AD)/LDAP Mapping for:

  • Initial on-boarding - Import users from registered AD/LDAP and create users in inSync.
  • Automatically importing new users that are added to AD/LDAP periodically.

Capability to change priority of AD/LDAP Mappings

inSync administrators can change the priority of AD/LDAP Mappings in inSync. By default, inSync assigns the lowest priority to the latest AD/LDAP Mapping. If users belong to multiple AD/LDAP Mappings, an administrator can change the priority of the AD/LDAP Mapping to determine the Mapping that inSync will use to import the users. For more information, see Set Priority for AD/LDAP Mapping.

With this update, Druva has renamed the menus under Manage > Deployments and segregated the settings under three new tabs on the AD/LDAP page.

Click here to view the detailed UI updates for this enhancement.
  • Renamed the following menu items under Manage > Deployments

    • From -> AD/LDAP Deployments To -> AD/LDAP
    • From -> Non AD/LDAP Deployments To -> Non AD/LDAP
  • Moved Registered AD/LDAP Accounts and AD/LDAP Settings from  > Settings > AD/LDAP Accounts tab to Manage > Deployments > AD/LDAP.

    Previous UI:

    Updated UI:

    Added three new tabs under Manage > Deployments > AD/LDAP page.

    Settings under Mappings tab

    Settings under Accounts tab

    Settings under AD/LDAP Settings tab

    For more information on the settings, see Integrate inSync user management with AD/LDAP.

    • Mappings tab - Displays the existing AD/LDAP Mappings in inSync. You can create a new mapping, delete existing mappings, and manually import users from AD/LDAP.
    • Accounts tab - Displays list of already registered AD/LDAP Accounts.  You can register new AD/LDAP account, modify details, and delete the registered AD/LDAP accounts.
    • AD/LDAP Settings tab - Displays AD/LDAP Settings in the left pane and provides an option to edit them. You can view the priority of AD/LDAP Mappings in the right pane and change the priority.

Deployment and configuration update for inSync Client

Mass Deployment for non AD environment

inSync administrators can now maintain a map of user-email, logged on user, and device identifiers on a server, and inSync Client will validate incoming activation requests by using this mapping. This ensures that only devices are activated which the administrator has mapped to inSync users on the server. In addition, administrators will no longer have to create custom scripts to mass deploy inSync in non-AD environments. For more information see, Integrate inSync user management with AD/LDAP.

Updates for inSync administrators

Configure automatic deletion of inactive devices from inSync Management Console

Administrators can now manage inactive devices through the inSync Management Console:

  • Define the time period after which inSync will mark a device as inactive.
  • Select the option to automatically delete inactive devices. For more information, see Configure auto-delete of inactive devices in a profile.
  • Specify the number of days after which inSync will delete the inactive devices.
  • View a consolidated report of inactive devices and their respective deletion date. See Inactive Devices Report section for more information.

Email settings enhancement

The Email Message Customization capability in  > Settings is enhanced: during customer signup, when the first inSync Administrator is created, the email ID of the server administrator is auto-saved in the Reply To field. 

End User License Agreement (EULA) enforcement

It is now mandatory for every inSync administrator to conform to Druva EULA on their first login to inSync Management Console.

Enable quick configurations from profiles

Administrators can configure My Pictures, My Music and My Videos for backup as quick configurations from profiles. For more information, see Configure folders for backup.

Enable Device replacement for remote users

Administrators can set up laptops with persona settings and user data before shipping the devices to remote users. For more information see, Device Replace using Integrated Mass Deployment for Remote Users.

Enable customization of All Drives’ folder name

Administrators can customize the folder display name for All Drives to a more relevant name to accurately reflect the filters defined in the ‘All Drives’ share for a user profile. For example, if only doc files are to be included in the filter, you can rename ‘All Drives’ as ‘All Docs’. 

Auto-update of Device Name

inSync has simplified device management by making it easier to manage the device name in inSync Management Console. inSync will periodically check the hostname of the endpoint device being backed up and will automatically update the changes in the inSync Management Console.

Support for editing inSync Profile names

If you are a Server or a Profile administrator, you can edit profile names to suit your organizational requirement. You can rename any profile except the Default profile, provided the new profile name is unique. For information on renaming a profile, see Update a profile.

Password policy enhancements for inSync administrators and users

Druva now offers enhanced security mechanism in the form of password policy for inSync administrators and users. When enabled, inSync administrators and users are required to have a strong password as per defined criteria in inSync. The password policy can be enforced for user logins made on inSync Management Console, inSync Client, and inSync Web. For more information on password policy, see Configure password policy for users and administrators. 

inSync Alert enhancements

Alerts now have a redesigned interface that provides enhanced information on alerts. Alert enhancements reduce the clutter caused by unimportant alerts and also reduce notification emails significantly. 

Click here to view the detailed UI updates and features for this enhancement.
  • Alerts displayed as Recent and Older
    With this enhancement, Alerts will be displayed as recent and older alerts. Alerts generated in last 14 days and still active will be displayed as recent on the Recent tab. Alerts older than 14 days and still active will be displayed as older alerts on the Older tab. Critical alerts irrespective of their date of generation, will be displayed on the Recent tab. On both tabs, alerts will be sorted based on severity. For more information, see Recent and Older tabs.
  • Informative alert display
    The Manage Alerts page provides a dashboard view of alerts. Administrators take quick action based on the alert details. For more information, see Overview.
  • Widgets
    Widgets provide an  instant status of alerts based on Severity, Top alerts, and alerts generated over time. For more information, see Widgets.
  • Filter alerts and search them by source
    Administrators can now filter alerts of specific severity and type. The Search by Source option helps administrators to  search alerts based on their source of generation. The filter and the search options function independently of each other. For more information, see Alert filters and Search by Source.
  • Hide alerts with Mute option
    Administrators can hide the alerts by using the Mute alerts option. The option is available for alerts with severity as High and Warning only. It stops an alert from sending notification mails and hides the occurrences  for that alert from the admin console. For more information, see Mute alert type
  • Send custom messages
    Administrators can add troubleshooting steps, reference links or other instructions for the subscribers in the alert email messages. For more information, see Alert Message
  • Collate emails to avoid email overload
    Administrators can now collate alerts of the same type generated from multiple sources and send a ‘digest’ email to its subscribers. Moreover, these emails can be sent at a specified time and day of a week, applicable for alerts of High and Warning severity only. For more information, see Collate all emails for this alert
  • Option to notify users
    Administrators can now notify users about the alerts. Email messages for alerts, with severity as High or Warning, can be customized and sent to the user. For more information, see Notify Users.

Reporting and Reporting API enhancements

  • The Storage Status report now displays additional columns for data, database and logs which provides the actual disk consumption of inSync. For more information, see Storage Status report.
  • The storage name is now displayed in Last Backup Status report, Restore Activity report, Storage Status report, User Rollout report and Complete Report. Also, storage_name attribute is now added to relevant reporting APIs.
  • Last Backup Status report and reporting APIs now show alerts raised during a backup cycle and no longer displays the status of ongoing backups. For more information, see Last Backup Status report.

Enhanced Audit Trail for Share activities

inSync administrators can now view User and Administrator Audit Trails for all inSync Share activities using the enhanced activity filters provided. These activity details can be viewed on the inSync Management Console or downloaded in HTML or CSV format. For more information see, Audit Trails page.

Enhanced information in Share Usage report

A new column, Share Status is now introduced for inSync users. The Share Status column displays the share status of users. 

Updates for inSync Client users

Restore Status improvements during device replace

inSync Client now provides improved visibility in instances where files are not restored during device replacement operation. inSync Client displays missed file count and list to end users.

Support for Custom Office 2013 and Office 2016 template location

inSync extends support to backup Microsoft Office 2013 and Office 2016 user-configured custom template location for each Office Suite Application.

Enhanced messaging for password policy

inSync Client users will now see enhanced error messages related to the password policy that is enforced by the inSync administrators. An appropriate error message will appear on the inSync Client UI if passwords are not created as per the guidelines defined in the password policy.

Enhanced login security mechanism for inSync Client users

Druva has enhanced security measures for Single Sign-On (SSO) and Active Directory (AD) authentication login. With this enhancement, inSync Client users will be able to log in to inSync Client and Web, only when the connection to inSync Master is secured using a Signed SSL/TLS Certificate.

Global Path exclusions enhancement

Global Path exclusion now works for user-configured folders as well as for the full paths defined by the administrator or the end user. For more information see, Add folders.

User-defined black-out window

Druva has now provided an option for administrators to let end users define a black-out window at a device level when backup should not happen. This way, end users can make sure backups do not start during any critical periods, such as presentations. For more information see, Define the backup interval and the schedule for devices.

Enhancements to misconfigured Backup Folder behavior

inSync now identifies all misconfigured folders in a backup cycle and lists all such folders on inSync Client UI and in the Misconfigured folder alert message that is sent to inSync administrators. To know what is misconfigured backup folder, see inSync Client FAQs.

inSync Share Web enhancement

The shared folder deletion capability of inSync Share has been enhanced. Users are not allowed to delete folders that are shared with collaborators from inSync Client or inSync Share web, without unsharing the folder. This enhancement prevents users from accidentally deleting shared folders. For more details, see Delete content from inSync Share.

inSync Share Web UI enhancements

The inSync Share Web UI has been enhanced for a more intuitive and user friendly experience. 

Click here to view the UI changes introduced for inSync Share Web.
  • The new design of the inSync Share Web.

  • On the All Content tab, the Create folder and Upload Files and Folders icons are now smaller and more intuitive. The placement of Search box and Show deleted files options is changed. For more information, see About the inSync Web interface.

  • For link sharing, the Share icon is changed and renamed from Share Link to Share. The Share option allows you to share a link using the Get Link option and also view and add/remove collaborators and manage collaborator permissions using the Manage Collaborators option. For more information, see Share folders with others.

  • In the Get Link window, while sharing a link, the share link is displayed on the window. The Copy Link option is renamed to Copy and the Send and Close button is renamed to Send. For more information, see Create and share a link.

  • In the Manage Collaborators window, the Save button is renamed to Done. For more information, see Share a folder.

  • The icon for more options has changed across the entire inSync Share web. The More icon appears alongside the Share icon on the All Content tab, Shared Content tab, and the Workspaces tab, or individually on the Links tab.

  • In the My Devices tab, while restoring files, the status and progress of the restores is now displayed in a collapsible window at the bottom of the page. The number of completed, in progress, and failed restores is displayed at the top of the window.

  • In the Data Sources tab, snapshots for each device are now displayed in a separate panel beside the device. For more information, see Restore data by using the inSync Web.

inSync Share - Guest Management enhancements

With this release, Druva now enables inSync administrators to add guest users, delete inactive guest users and allow inSync Client users to add their own guest users. 

Click here to view the detailed enhancements for this feature.
  • Capability to add guest users - inSync administrators can now add guest users on behalf of inSync users who have their inSync Share enabled. Guest users can be added individually or in bulk based on the requirement. For more information, see Add guest users.
  • Capability to automatically delete inactive guest users - inSync administrators can now configure inSync to automatically delete guest users when they remain inactive for a certain duration. This helps you to effectively manage the guest user licenses held by your organization. For more information, see Automatically delete inactive guest users.
  • Allow inSync users to add guest users
    inSync administrators can now allow inSync users, for whom inSync Share is enabled, to add their guest users. For more information, see Allow users to add guest users.
  • Capability to retain guest users added by inSync users, deleted from inSync
    inSync now retains the guest user accounts added by inSync users, but deleted from inSync later. This allows guest users to collaborate with other inSync users.
  • Enhanced information on Share Overview page
    Introduced two new columns, Added by and Last login, for guest users in inSync.
    • Added by column displays the name of inSync user who requested/added the guest user in inSync.
    • Last login column displays the last login information of the guest users.
      For more information, see Share Overview page.

Capability to protect data on old device during remote device replace

For an inSync administrator-triggered remote replace and refresh of an endpoint device, an inSync Client user can add a new device while independently maintaining the old device. This  ensures that the old device stays protected even after the new device is activated.

Other inSync Client updates

  • User data privacy setting will now appear under My Account on inSync Client. 
  • inSync client binaries will be SHA2 signed, instead of SHA1. As a result, inSync client will not be able to validate signatures on Windows Vista and earlier operating systems.
  • OpenSSL library has been updated to version 1.0.1t.

Deprecated features

With On-Premises 5.9.6, Druva has deprecated the following: 

  • Support for BDB storage. 
  • Organization Portal, which was used to create and manage multiple organizations. 
  • Fields in the inSync Client activation window will not be auto-populated.

Fixed issues

The following table lists the issues fixed in version 5.9.6.

Issue Description
41783  On the Share Overview page, guest users were not sorted using Email. 
40548 inSync app activation failed on Android 7.1.1.
39913 Restore Status alerts were displayed on the inSync Management Console even when administrators had not subscribed to such alerts. 
39509 After upgrading the storage node form v5.4.1 to v5.8.1, custom Web Restore port was not being preserved.

Restore authentication with Single sign-on failed when Allow restore from web browser and inSync Share settings were disabled in a Profile.

41246 Users were unable to open Restore window and inSync Web during data restore.
41101 While editing a storage size details, administrators could not enter a decimal value nor enter a value in GBs more than 4 digits.
42814 While configuring the remote web server to use HSTS, the remote HTTPS server did not enforce HTTP Strict Transport Security (HSTS).
40983 Option to backup or restore data from the secondary storage was displayed even though the secondary storage was not configured.
43304 Users were unable to login to the inSync Web because of extra space in the Active Directory host IP/FQDN.
43940 Restores failed if inSync Master was installed on a Linux server. 
38325 inSync Client users were allowed to log in to inSync Client and Web using self-signed SSL/TLS Certificate.

Known issues and workarounds

The following table lists the known issues that exist in version 5.9.6.

Issue Description
41967 During restore check, even though the task is marked as incomplete, full scan is not set automatically.

Revision information

The revision numbers of the latest installers for inSync On-Premises 5.9.6 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r59039
  • Linux: r59046
inSync Storage Node
  • Windows: r59039
  • Linux: r59046
inSync Client
  • Windows: r51901
  • Linux: r59046
  • Mac: r58970
inSync Edge Server
  • Windows: r59039
  • Linux: r59046

Upgrade from earlier versions of inSync

  • If you are using inSync On-Premises 5.5 or above, you can directly upgrade to inSync On-Premises 5.9.6.
  • If you are using any other version of inSync On-Premises, you must first upgrade to inSync On-Premises 5.5 and then upgrade to inSync On-Premises 5.9.6. Contact Druva Support for assistance.

Upgrade matrix

Following table displays the inSync On-Premises versions from which you can directly upgrade to inSync On-Premises 5.9.6

inSync On-Premises version Upgrade from
5.9.6 5.8.4
Note: For upgrade assistance from inSync On-Premises v5.4.1 and earlier to inSync On-Premises v5.9.6, contact Druva Support.