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Druva Documentation

Alert Messages

inSync Private Cloud Editions: File:/tick.png Elite File:/tick.png Enterprise

Overview

inSync Master displays an alert message to indicate an exception situation or to indicate completion of an activity. For example, detection of antivirus activity is an exception, while backup success is a completion of an activity. inSync sends alert messages only to its subscribers. You can configure inSync to send specific alert messages to specific administrators and users.

inSync Master displays alerts for a certain duration, depending on the nature and severity of the alert. inSync Master displays alert messages, such as low storage space alert or misconfigured backup folder alert until you resolve the issue.

The ‘alert’ processing happens every 10 minutes and once a new alert is generated, the same is used for future emails until it is resolved. New alerts for the same condition are not generated every time when the same situation is encountered. The original alert which was generated on the first instance is updated with new information and sent. A total of two emails are sent as per the notification interval guidelines mentioned below in case the alert is not resolved before that time (+/- 10 minutes time difference may be present).

Note: Timestamps that appear on the alert messages follow the inSync Master's time zone.

About inSync alert messages

The following table lists various inSync alert messages.

Alert Indicates that
Antivirus Activity Detected

You did not exclude some inSync storage folders from an antivirus scan.

Action required: Ensure that your antivirus software does not scan the Data folder, Database folder, and Database log folders.

Checkpoint process is slow

Database checkpoint process for performance-optimized storages is slower than the rate at which inSync Master might not be able to handle new requests. If the checkpoint process slows down further, the inSync Master stops all ongoing backups or compaction. This issue occurs when you use any sub-optimal hardware for storage.

Action required: Contact Druva Support if the problem persists.

Compaction Completed Compaction of a storage is complete. This alert is generated only once.
DLP Autodelete Warning

inSync will delete data from the backup and share folders of a device after two days.

Action required: Contact the inSync user who owns the device. Ask the user to start the backup from the device. If the user does not start the backup, inSync automatically deletes the data.

Endpoint Encryption Failed

inSync failed to encrypt the data on endpoint device.

Following reasons can trigger this alert

  • Bad recovery policy - One or more data recovery agent certificates have expired.
  • No user keys found - Smart card containing the user keys is not inserted in the device.
  • Encrypting File System (EFS) is disabled - EFS is enabled on inSync Management Console but disabled in your domain configuration.

Action required:

Based on your configuration, do the following to resolve this alert:

  • Verify if any of the data recovery agent certificate has expired. If yes, obtain a new certificate.
  • If you have enabled smart card requirement for EFS, educate your users on how to obtain and use the smart card.
  • Verify if the EFS is enabled in your domain. To verify, follow these steps:
    1. Open the Group Policy Management.
    2. In the left hand side panel, select the policy configured for EFS.
    3. Navigate to Computer Configuration > Policies > Windows Settings > Security Settings > Public Key Policies > Encrypting File System.
    4. Right-click Encrypting File System and click Properties. Encrypting File System properties dialog box appears on the page.
    5. Verify your configuration, modify if required, and click OK.

In addition to the above actions, you can get well acquainted with best practices for EFS. For more information, see Best practices for the Encrypting File System

Initiating DLP Autodelete NOW inSync is about to start the auto-delete of data from a device.
License Expiry

The inSync Master license is about to expire.

Action required: Contact Druva Support to renew the inSync Master license.

Low Database Storage Available

The free space available on the disk that contains the database folder or the database log folder is less than double the required disk space.

  • The disk that contains the database folder must have 4 GB of free space.
  • The disk that contains the database log folder must also have 4 GB of free space.

If the database folder and database log folder are on the same disk, it should have 8 GB of free space.

This alert is displayed when the disk space is less than the double the required disk space. Hence, an alert is generated when

  • The disk that contains the database folder has less than 8 GB of free space.
  • The disk that contains the database log folder has less than 8 GB of free space.

If the database folder and database log folder are on the same disk, it should have 16 GB of free space.

Action required: Remove unnecessary files to free up the required space on the disk.

Low Free Space Available

The data on a storage exceeded the threshold.

Action required:

  1. Verify that the daily storage compaction is completing successfully.
  2. If the daily storage compaction is completing successfully, then delete older snapshots or reduce the retention policy.
  3. Add data volume.
Low User Storage Available

A user’s storage consumption is nearing the quota limit. For more information on user quota, see Assign user quota for data backup.

Action required: Increase user quota. Ask user to remove unnecessary files and folders. Use exclude path options to remove unnecessary folders from the backup.

Misconfigured Backup Folder

A folder is configured for backup, but it does not exist on a user device.

Action required: Contact the inSync user who owns the device and ask the user to verify if the required folder is present on the device.

Restore Check Failed

inSync checks the consistency of backed up data or device snapshots on a regular basis. Consistency check for a snapshot failed.

Action required: Contact Druva Support for assistance.

Restore Status The status of a restore activity.
Storage Error

The inSync Master could not read or write data to a storage.

Action required: View the log files to identify the issue with the storage and resolve it. Contact Druva Support for assistance.

User Account License

The number of inSync users or inSync guest users have exceeded 80% of the licenses available. This alert appears only if you have inSync Share license.

Action required: Contact Druva Support to purchase additional user licenses. 

User Backup Inactivity

The user did not back up data from the user's device for a considerable period. This period is defined in the profile to which the user is associated.

Action required: Contact the user and ask the user to start the backup from the user's device. Alternatively, start the backup of the user device from the inSync Master Management Console.

Unauthorized access inSync user tried to access inSync three consecutive times from outside your corporate network.
Bad Share Alert

A bad share alert is generated in the following scenarios:

  • Outlook 2016/11 is configured on Mac and both the Outlook paths (2011 and 2016) are found to be missing.
  • Outlook 2011 is configured, and there is either only Outlook 2016 or NO outlook on the machine.

Action required: Update the appropriate Outlook path on inSync Client.

View active alerts

To view the list of alerts that inSync displays

  • On the inSync Master Management Console menu bar, click 

The list of all alerts appear under the Active Alerts tab. On the Manage Alerts page, use filters to view a specific type of alert. 

Update the subscriber list for an alert

To update the subscribers for an alert

  1. On the inSync Master Management Console menu bar, click 
  2. Click the Alert Subscriptions tab.
  3. Click the alert for which you want to update the subscribers, and then click Edit. The Edit Alert Notifications window appears.
  4. In the Admins to be notified box, click the administrators who must receive the alerts.
  5. If user action is required, select the Notify user check box.
  6. Click Save.

Alert intervals

Below is a conclusive list of the alert interval times for the various alert types:

Name Severity 1st Alert 2nd Alert

Antivirus Activity Detected

Alert

10 minutes

6 Hours

Checkpoint process is slow

Alert

10 minutes

1 Hour

Compaction Completed

Informational

10 minutes

None

DLP Auto delete Warning

Warning

10 minutes

None

Initiating DLP Auto delete NOW

Critical

10 minutes

None

License Expiry

Critical

10 minutes

1 Day

Low Database Storage Available

Critical

10 minutes

6 Hours

Low Free Space Available

Error

10 minutes

1 Day

Low User Storage Available

Warning

10 minutes

1 Day

Misconfigured Backup Folder

Warning

10 minutes

3 Days

Restore Check Failed

Alert

10 minutes

 2 Days

Restore Status

Informational

10 minutes

None

Storage Error

Alert

10 minutes

1 Day

User Account License

Informational

10 minutes

 7 Days

User Backup Inactivity Warning

10 minutes

3 Days