Documentation
Alert Messages
Elite Enterprise Overview
inSync Master displays an alert message to indicate an exception situation or to indicate completion of an activity. For example, detection of antivirus activity is an exception, while backup success is a completion of an activity. inSync sends alert messages only to its subscribers. You can configure inSync to send specific alert messages to specific administrators and users.
inSync Master displays alerts for a certain duration, depending on the nature and severity of the alert. inSync Master displays alert messages, such as low storage space alert or misconfigured backup folder alert until you resolve the issue.
The ‘alert’ processing happens every 10 minutes and once a new alert is generated, the same is used for future emails until it is resolved. New alerts for the same condition are not generated every time when the same situation is encountered. The original alert which was generated on the first instance is updated with new information and sent. A total of two emails are sent as per the notification interval guidelines mentioned below in case the alert is not resolved before that time (+/- 10 minutes time difference may be present).
Note: Timestamps that appear on the alert messages follow the inSync Master's time zone.
About inSync alert messages
The following table lists various inSync alert messages.
| Alert | Indicates that |
|---|---|
| Antivirus Activity Detected |
You did not exclude some inSync storage folders from an antivirus scan. Action required: Ensure that your antivirus software does not scan the Data folder, Database folder, and Database log folders. |
| Checkpoint process is slow |
Database checkpoint process for performance-optimized storages is slower than the rate at which inSync Master might not be able to handle new requests. If the checkpoint process slows down further, the inSync Master stops all ongoing backups or compaction. This issue occurs when you use any sub-optimal hardware for storage. Action required: Contact Druva Support if the problem persists. |
| Compaction Completed | Compaction of a storage is complete. This alert is generated only once. |
| DLP Autodelete Warning |
inSync will delete data from the backup and share folders of a device after two days. Action required: Contact the inSync user who owns the device. Ask the user to start the backup from the device. If the user does not start the backup, inSync automatically deletes the data. |
| Endpoint Encryption Failed |
inSync failed to encrypt the data on endpoint device. Following reasons can trigger this alert
Action required: Based on your configuration, do the following to resolve this alert:
In addition to the above actions, you can get well acquainted with best practices for EFS. For more information, see Best practices for the Encrypting File System |
| Initiating DLP Autodelete NOW | inSync is about to start the auto-delete of data from a device. |
| License Expiry |
The inSync Master license is about to expire. Action required: Contact Druva Support to renew the inSync Master license. |
| Low Database Storage Available |
The free space available on the disk that contains the database folder or the database log folder is less than double the required disk space.
If the database folder and database log folder are on the same disk, it should have 8 GB of free space. This alert is displayed when the disk space is less than the double the required disk space. Hence, an alert is generated when
If the database folder and database log folder are on the same disk, it should have 16 GB of free space. Action required: Remove unnecessary files to free up the required space on the disk. |
| Low Free Space Available |
The data on a storage exceeded the threshold. Action required:
|
| Low User Storage Available |
A user’s storage consumption is nearing the quota limit. For more information on user quota, see Assign user quota for data backup. Action required: Increase user quota. Ask user to remove unnecessary files and folders. Use exclude path options to remove unnecessary folders from the backup. |
| Misconfigured Backup Folder |
A folder is configured for backup, but it does not exist on a user device. Action required: Contact the inSync user who owns the device and ask the user to verify if the required folder is present on the device. |
| Restore Check Failed |
inSync checks the consistency of backed up data or device snapshots on a regular basis. Consistency check for a snapshot failed. Action required: Contact Druva Support for assistance. |
| Restore Status | The status of a restore activity. |
| Storage Error |
The inSync Master could not read or write data to a storage. Action required: View the log files to identify the issue with the storage and resolve it. Contact Druva Support for assistance. |
| User Account License |
The number of inSync users or inSync guest users have exceeded 80% of the licenses available. This alert appears only if you have inSync Share license. Action required: Contact Druva Support to purchase additional user licenses. |
| User Backup Inactivity |
The user did not back up data from the user's device for a considerable period. This period is defined in the profile to which the user is associated. Action required: Contact the user and ask the user to start the backup from the user's device. Alternatively, start the backup of the user device from the inSync Master Management Console. |
| Unauthorized access | inSync user tried to access inSync three consecutive times from outside your corporate network. |
| Bad Share Alert |
A bad share alert is generated in the following scenarios:
Action required: Update the appropriate Outlook path on inSync Client. |
View active alerts
To view the list of alerts that inSync displays
- On the inSync Master Management Console menu bar, click
.
The list of all alerts appear under the Active Alerts tab. On the Manage Alerts page, use filters to view a specific type of alert.
Update the subscriber list for an alert
To update the subscribers for an alert
- On the inSync Master Management Console menu bar, click
. - Click the Alert Subscriptions tab.
- Click the alert for which you want to update the subscribers, and then click Edit. The Edit Alert Notifications window appears.
- In the Admins to be notified box, click the administrators who must receive the alerts.
- If user action is required, select the Notify user check box.
- Click Save.
Alert intervals
Below is a conclusive list of the alert interval times for the various alert types:
| Name | Severity | 1st Alert | 2nd Alert |
| Antivirus Activity Detected | Alert | 10 minutes | 6 Hours |
| Checkpoint process is slow | Alert | 10 minutes | 1 Hour |
| Compaction Completed | Informational | 10 minutes | None |
| DLP Auto delete Warning | Warning | 10 minutes | None |
| Initiating DLP Auto delete NOW | Critical | 10 minutes | None |
| License Expiry | Critical | 10 minutes | 1 Day |
| Low Database Storage Available | Critical | 10 minutes | 6 Hours |
| Low Free Space Available | Error | 10 minutes | 1 Day |
| Low User Storage Available | Warning | 10 minutes | 1 Day |
| Misconfigured Backup Folder | Warning | 10 minutes | 3 Days |
| Restore Check Failed | Alert | 10 minutes | 2 Days |
| Restore Status | Informational | 10 minutes | None |
| Storage Error | Alert | 10 minutes | 1 Day |
| User Account License | Informational | 10 minutes | 7 Days |
| User Backup Inactivity | Warning | 10 minutes | 3 Days |