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Druva Documentation

Release Notes


inSync On-Premise Release Notes lists all the latest releases with brief overview of all the new features, enhancements to existing features, patch updates, Known and Fixed issues and Deprecated Features list.

This article contains information on inSync 5.8 major, inSync 5.8.x minor, and other patch releases.

What's new in 5.8.4

Following enhancements are made to inSync On-Premise as part of the 5.8.4 release available on August 24, 2017.

On-Premise Server Enhancement

Druva has enhanced security measures for Single Sign-On (SSO) and Active Directory (AD) authentication login. With this enhancement, inSync Client users will be able to log in to inSync Client and Web only when the connection to inSync Master is secured using a Signed SSL/TLS Certificate.

Fixed Issues

Following table lists the issues that are fixed as part of 5.8.4 release.

Fixed Issues Description
43939 Restores failed if inSync Master was installed on a Linux server. 

inSync Client was allowed to activate over untrusted SSL/TLS channel. 

What's new in 5.8.3

Druva regularly offers new features, enhancements to its existing features, and fix issues in the existing product. Minor release is released with stand-alone features added to the product along-with bug fixes.

Following enhancements are made to inSync On-Premise and are available as part of 5.8.3 release available on March 31, 2017.

On-Premise Server Updates

Password Policy for inSync Administrators and Users

Druva now offers enhanced security mechanism in form of password policy for inSync administrators and users. When enabled, inSync administrators and users are required to have a strong password as per defined criteria in inSync. The password policy can be enforced for user logins made on inSync Management Console, inSync Client, and inSync Web.

For more information on Password Policy, see Configure password policy for users and administrators.

Improved Reports

Following inSync reports now include information on Start Time and End Time for every backup activity that happens on a user device.

UI Updates

Updated Single Sign-On Configuration settings window, to include FQDN as part of ACS FQDN/IP settings on inSync UI.


Updated the highlighted settings in Network Settings , to replace URL with IP/FQDN on inSync UI.



  • Windows Defender folder is now excluded from USMT settings backup in order to reduce backup size for faster backup.

inSync Client Updates

  • OpenSSL library has been updated to version 1.0.1t.

Fixed Issues

Following table lists the issues that are fixed as part of 5.8.3 release.

Fixed Issues Description
38828 Even though a secondary storage was not configured, options to backup and restore data to secondary storage were displayed in inSync Management Console.
39283, 40510 Single Sign-On configuration failed, if Active Directory Federation Service (ADFS) was used as IdP.
39933 inSync displayed incorrect value for Storage Used field in Summary area under Manage > Storage List > (Select the configured storage).
40042 After upgrading to inSync On-Premise 5.8.1, inSync Dashboard displayed incorrect value for Total Usage in Data Utilization area.
40126 inSync failed to send Low User Storage Available alert for individual storage in a storage pool, at the defined threshold as configured by inSync administrator.
40222 inSync administrator trying to access Legal Hold data over network or Web URL failed with error message - 500 Internal Server Error.
40523 MAPI rt upgrade failed with an error message - Timestamp out of range for platform localtime()/gmtime() function.


What's new in 5.8.2

Following enhancements are made to inSync On-Premise and are available as part of 5.8.2 release available on January 19th, 2017.

On-Premise Server Updates

Office 2016 Persona Backup and Restore

Office 2016 is now supported as part of Persona Backup (System and Application Settings) for backup and restore. For more information on Persona Backup, see Configure system and app settings (Persona Backup) for backup.

inSync Client Updates

inSync Client 5.8.2 for Linux

Druva is happy to announce the availability fo inSync Client 5.8.2 for Linux OS.

To upgrade your existing users to new inSync Client for Linux, see Upgrade the inSync client or contact Druva Support.

Security update to inSync Client for Windows OS

inSync Client for Windows v5.8.2 installers are now SHA2 signed, as against earlier SHA1.  As a result, inSync Client for Windows OS will not be able to validate signatures on Windows Vista and earlier operating systems.

Fixed Issues

Following table lists the issues that are fixed as part of 5.8.2 release.

Fixed Issues Description

DLP map in inSync Management Console failed to load.

37634 In case, where user device is disconnected from a network when restore is in progress, inSync Client did not display correct restore status.
38067 After re-activating inSync Client on devices, file size for restored files was displayed incorrectly.
36779 inSync Storage on Storage Nodes was displayed unhealthy frequently.
36994 After upgrading inSync Server to version 5.8, compaction failed with errors.
38599 Profile administrators were not able to cancel ongoing restore operations in inSync Management Console.
39481 Restore requests displayed under 'Live Activities' page were lost, if the inSync Client on which the restore was in progress got disconnected from the network or was restarted due to any reason.
38131 inSync Management Console was not accessible by typing the hostname, mapped to the IP address, in the browser.

Known Issues

Following table lists the known issues that exist in version 5.8.2.

Known Issues Description

After upgrading inSync Client from v5.5 to v5.8.2 on CentOS, inSync Client icon is not visible in the System tools panel.


To install inSync Client on v5.8.2 on CentOS,

  1. Uninstall inSync Client v5.5.
  2. Install inSync Client v5.8.2.
39846 inSync does not restore Outlook profile settings for Office 2016.


What's new in 5.8.1

Following capabilities are added to inSync On-Premise and are available as part of 5.8.1 release, released on September 13, 2016.

Single Sign-On capability for administrators and users

inSync On-Premise version 5.8.1 supports Single Sign-On (SSO) access for administrators and users. Now, administrators access to inSync Master Management Console and user access to inSync Web is controlled using a single action of authentication and authorization. Administrators and users no longer require a separate login, thus eliminating the effort to remember passwords.

To know more, see Configure single sign-on for inSync

To upgrade to inSync On-Premise 5.8.1, contact Druva Support.

Patch Updates

Patch update is released to address various issues related to the product. Following patch updates were released on top of inSync On-premise version 5.8.

Patch Update 2

The following table lists the issues that were fixed as part of patch update 2 released on August 28, 2016:

Fixed Issue Description
38092 When an administrator upgraded inSync Client from the download link provided in the inSync Management Console, an older version of inSync Client was installed.

Patch Update 1

Following table lists the issues that were fixed as part of patch update 1 released on August 02, 2016:

Fixed issue Description
37188 inSync Client 5.8 for Windows took longer time to backup.

DLP on Mac Client 5.8 was failing due to changes made for FIPS.

With Device Trace enabled, location on all devices was always displayed as "unknown".


inSync Client auto-upgrade from 5.5 to 5.8 patch failed on MAC 10.10:

When customers tried auto-upgrading inSync Client from version 5.5 to 5.8 on Mac OS 10.10, upgrade failed.

What's new in 5.8?

Druva is excited to announce the release of inSync 5.8. This release focuses on the usability and manageability of inSync for IT administrators with a revamped dashboard, navigation pane, support for latest versions of Office and OS versions, and a completely new client user experience on Mac and Windows. With 5.8, inSync introduces Restful APIs which can be used to create customized reports. For Share users, this release will be a treat with revamped link guest sharing experience.

inSync Server 5.8 updates:

inSync Client 5.8 updates:

Creation and Customization of inSync Reports

inSync 5.8 introduces Reporting RESTFUL APIs for IT administrators to create customized reports and charts as they desire in a secured fashion. IT administrators can utilize these APIs directly with Business Intelligence (BI) tools or download information into a database to integrate with other reports (For example, AD details) to build consolidated reports and charts for their organization.

For more information, see Reporting APIs to create custom reports.

Better Admin User Experience

The new inSync management console dashboard is a new card-based modular dashboard with enhanced visuals for IT administrators to easily gain insights into information in their organization. The dashboard's modular design makes it easy to navigate and view information about backup and restore status, data utilization and storage, devices, and users.

Note: After upgrading, the information displayed under Activities and Sync & Share area will display graphs for information collected from the day of upgrade. Past information will not available.

Ability to access MAPI-based backup of emails via WebDAV

inSync 5.8 now supports MAPI to export email data via WebDAV, providing IT and legal teams with flexible options to collect data for legal hold. Every email is backed up using MAPI and is made available through WebDAV in the Email (EML) file format for legal teams to quickly and securely access information through any eDiscovery platform directly from the inSync repository for further review and processing. This enhancement is available only with Elite editions of inSync Private Cloud.

For more information, see Access legal hold data using WebDAV.

Security enhancement for inSync Android mobile app 

inSync mobile app for Android devices now restricts inSync users from logging on to the app if an invalid SSL certificate is available in their ADFS or SAML setup.

Easy Migration of data across devices 

With the easy migration of data across devices, IT managers can use inSync to easily migrate devices even if the username or user data path changes. It is common in organizations, that when users change their device, they also change the location where the user data resides. For example, the location %userprofile% can change from C:/User to D:/Users. In such a case, inSync will dynamically resolve the right path of the logged-in user, who is restoring the data to a new device. inSync will restore the data at the right location.

Office 2016 support 

inSync 5.8 now supports Office 2016 for organizations to backup emails. To ensure that email files of Outlook 2016 are safely backed up, end-users can easily configure email clients to kick off the email backups at any time. The following image is an example of configuring email clients on Windows; Outlook -2016/13/10/07 – Optimized for Performance or Outlook -2016/13/10/07 – Optimized for Efficiency:


In case of Mac, IT Managers can easily configure Outlook 2011/16 as shown in the following image:


Introducing Encryption File System (EFS) Alerts 

Organizations can use inSync to encrypt data on Windows laptops. inSync 5.8 introduces EFS alerts to notify IT managers about encryption failures due to invalid EFS configuration such as expiry of Data Recovery Agent (DRA) certificate. EFS alerts are set at an organization level, and by default IT admins will be notified in case of any encryption failures. Other admins can also opt to subscribe to these alerts.


For more information, see Alert Messages.

Easy synchronization of backup schedules based on users time zones 

IT admins extensively use the “Never backup between” and “Backup between” features to decide the backup schedule of end points. In global organizations, where users are spread across multiple time zones, it is challenging for IT admins to control the backup schedule. inSync 5.8 enables IT admins to set the backup time based on the time zone. IT admins can continue to select “Use admin timezone” to synchronize the same time across all clients while selecting the “Backup between time” or the “Never backup between” time option as shown in the following image:


For more information, see Synchronize backup schedule with inSync Master timezone.

Windows 10 and El-Capitan Support

inSync 5.8 now supports Windows 10 and OS X El-Capitan. Organizations can easily leverage inSync to perform OS Migrations, Device Refreshes or Break-Fix device migrations to the new OS platforms seamlessly by utilizing the “System, App Setting” feature (also known as Persona Backup) as shown in the following image:


Improved Status and Error Reporting 

inSync 5.8 promises more concise and actionable backup status reporting with color coded backup states and messages.

Exclusion of External HDDs from Backup 

IT administrators now have the flexibility of restricting end-users from backing up data on external hard drives (HDDs). By not allowing end-users to backup data from external hard drives, IT administrators can minimize their storage requirements and also ensure end-users don't exceed their maximum storage quota easily. IT administrators now have the flexibility of restricting end-users from backing up data on external HDDs.

To use this feature contact Druva Support.

Mobile Forensics

Mobile Forensics lets you automatically and transparently collect data from the Android devices of users in your organization. With this capability the enterprise IT, information security, and legal teams can facilitate eDiscovery requests, check for compliance breaches, and ensure legal admissibility while removing the risk of data spoilation.

inSync administrators can retrieve the following data by configuring it from the inSync Master Management Console:

  • Text messages
  • Call logs
  • Device information
  • Browser history
  • Third-party app logs

inSync administrators can then access the data via WebDAV or download the data as a CSV file through inSync Web.

For more information, see About Mobile Forensics for Android devices.

Ability to generate legal hold report

You can now generate a chain of custody report, which provides information about the origin, custody of data and device of a legal hold. This lets you ensure that the data is legally admissible in cases of litigations and internal investigations.

For more information, see View legal hold report.

IPv6 Support

With the advent of IPv6, an internet protocol, many organizations have started planning for IPv6 support and are increasingly looking for applications to support IPv6. inSync 5.8 now supports IPv6 and it enables customers to use inSync over Microsoft DirectAccess.

For more information, see inSync IPv6 Support.

Client User Interface Enhancements 

inSync 5.8 provides the following UI enhancements in client:

  • Simplified workflow for adding new folders instead of the pop-up window, and display of contextual information (path) for existing folders.
  • Client 5.8 is redefined to provide contextual information upfront, such as the following:     
    • Information about backup operations such as the approximate size of the directory.
    • Enhanced user interface for viewing Last Backup Details.
    • Information about share operations such as time and date when the sync operation was last completed, and the list of recently-synced files.
  • To reduce clutter while configuring folders for backup, the hidden files are not displayed unless specified to do so. 
  • New Sync & Share menu that provides the following capabilities: 
    • Information about the time and date when the sync operation was last completed, and the list of recently-synced files.
    • Ability to access the Share Web or the shared folder on your computer.
    • Ability to change the location of the inSync Share folder.  
  • Seamless integration with Systems Finder plugin for Mac, that offers highly-functional context menu. For Mac OS X version 10.11 onwards, all Share options are available at the top level and not as sub menus. The menu will appear as follows: 
File_finder_menu.png Folder_finder_menu.png
File Finder menu Folder Finder menu
  • Display of the approximate size of the directory, configured by the user or the inSync administrator.
  • Capability to pause sync operation, pause backup operation, or pause both sync and backup operations simultaneously.

The following images show the UI enhancements made for Pause Sync and Pause Backup processes:



3G/4G Hotspot and Mi-Fi Detection 

inSync 5.8 now enables end-users to disable endpoint backups via personal mobile hotspots and Mi-Fi devices. This allows end-users and organizations to minimize their personal hotspot or Mi-Fi data usage and costs. The end-user can disable endpoint backups or unblock blocked networks. For example, as shown in the following image:


For more information, see Block specific networks from backing up data.

New Sync & Share Capabilities

inSync 5.8 Sync and Share for Enhancements

Collaborating with users within and outside the organization just got easier with inSync Share! 

inSync 5.8 enables users to quickly share links to files and folders through a single step process. To enhance the collaboration experience, inSync 5.8 now enables email IDs to auto populate and allows users to add any context around the link (to the file or folder) they are sharing. 


For more information, see Create and share a link.

Known issues and workarounds

The following table lists the known issues that exist in version 5.8.

Issue Description

When you upgrade inSync from v5.4.1 to v5.8, the status of the remote storage nodes configured in your setup may be displayed as Unhealthy.


You can update the status of the remote node manually by performing the following steps:

  1. On the inSync Master Management Console menu bar, click Manage > Storage List. Manage Storage page appears.
  2. Under the Storage List tab, click the Storage Name whose Storage Status appears Unhealthy.
  3. Click Start Recovery. inSync connects to the Storage and updates the Storage Status accordingly.
36167 Profile administrator cannot cancel an ongoing restore operation for a user.


When you log on to inSync Web as a guest user with view permissions, the Delete option appears for any selected file. However, an error message appears when you attempt to delete the file.

30184 When an inSync administrator restores data for a user who is disabled in inSync, an incorrect error message “サーバと接続することができません。” appears on the Japanese inSync client.

When users uninstall the inSync client for Japanese, the Repair or Uninstall window appears in English.

29124 When users uninstall the inSync client from their laptops and choose not to retain inSync settings for future use, the Uninstalling Druva inSync 5.4.2 message appears in English.

Deprecated feature

There is no deprecated feature in inSync 5.8.

Fixed issues

The following table lists the issues fixed in version 5.8.

Issue Description
29102 inSync administrators were unable to open inSync Master Management Console when proxy was setup on the machine.
32473 If WMI service crashed or stopped due to some reason, addition of new volume to a storage failed with an internal error.
35913 Alert message was not sent if the body of the message had unicode content in it.
32214 Flash parameter AllowScriptAccess was set to value Always
32154 Replaced Adobe Flash Player in inSync with other compatible technology.
34776 On sharing a link with other users using inSync Share, email message displayed inSync Username in the FROM field leading that message to the Spam folder.

Could not access WebDAV access URL if the legal hold policy name had special characters. 

32316 User Rollout report displayed inconsistent Bytes Transferred value.
31516 In a high availability policy, if the primary storage goes offline, the first scheduled backup on the secondary storage fails.

If a folder name contains a backslash (\) or a slash (/) as a separator, the inSync Client does not consider such folder as one entity. The inSync Client considers the folder name that appears after the separator as a separate folder and creates another folder with the same name inside the parent folder. 

For example, if there is a folder name Jan/05. The inSync Client while backing up or restoring data, considers Jan/05 as Jan (parent folder) and 05 (subfolder) and creates 05 inside the Jan folder.


When you create a custom role to assign the Access data insights right, the Data Governance category does not appear on the Assign Rights window.

Revision information

The revision numbers of the latest installers for inSync On-premise 5.8 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r58547
  • Linux: r58548
inSync Storage Node
  • Windows: r58547
  • Linux: r58548
inSync Client
  • Windows: r58330
  • Linux: r58337
  • Mac: r58329

Note: inSync Client for Linux OS is released with inSync On-Premise v5.8.2.

inSync Edge Server
  • Windows: r52792
  • Linux: r52792

Upgrade from earlier versions of inSync

  • If you are using inSync On-premise 5.4 or above, you can directly upgrade to inSync On-premise 5.8.x.
  • If you are using any other version of inSync On-premise, you must first upgrade to inSync On-premise 5.4 and then upgrade to inSync On-premise 5.8.x. Contact Druva Support for assistance.

Upgrade matrix

Following table displays the inSync On-premise versions from which you can directly upgrade to inSync On-premise 5.8.

inSync On-premise version Upgrade from
5.8.4 5.8.3
Note: For upgrade assistance from the Enterprise or Professional editions to the Private Cloud edition, contact Druva Support.