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Druva Documentation

Release Details

New features and enhancements

The following table lists the new features and enhancements for inSync On-premise 5.4.

Persona backup enhancements

  • IMD now supports automatic migration of system settings, thus ensuring easier OS migration and minimum loss of productivity.
Data governance
  • Legal hold policies provide a more robust, enterprise-wide control for data protection and governance.  
  • Legal administrators can preserve user data for users that are put on legal hold.​
  • The new legal administrator role roles enable you to provide privileges and access for your legal team to manage legal hold and review user data on endpoints.
  • Support for easy, authenticated access to held data through​ WebDAV client access facilitates the use of third-party ediscovery tools to view and analyze user data. 
Efficient administration
  • inSync now automatically optimizes data scans for large number of files, which results in quicker backups.
  • Support for moving users across storage pool ensures user portability and optimal usage of available storage.
  • New activation key-based licensing removes dependency on server ID for activating your inSync setup.
Greater control over collaborative data
  • Administrators can now create workspaces that enable an improved collaboration experience for users within and across departments within an enterprise.
  • Managed workspaces allow administrators to create IT-managed folders and assign them to defined groups (finance, HR, marketing) and delegated owners as required for ownership changes.​
  • Workspaces also enable distributed teams to work across time zones and firewalls without the need for special file sharing software.  
Improved data share experience
  • Administrators can now create share groups for a better data share experience. By functioning as aliases, share groups ensure simple, one-operation data share experience between members. Users can now share files with the entire group instead of individual members, thus making data share easier.
  • Accelerated sync ensures that newly-created files and folders are available on all user devices within minutes. 
  • Support for customizable location of inSync Share ensures added user control and a personalized share experience. 
  • Enhancements to share links ensure greater and intuitive end-user experience.  
Improved end-user experience
  • The new, improved inSync Web interface ensures a user-friendly share and collaboration experience. 
  • Continuous downloads ensure that interrupted downloads resume automatically once Internet connectivity is established.

Known issues and workarounds

The following table lists the known issues that exist in version 5.4.

Issue Description

When you have more than 20,000 users or devices that use inSync, you might not be able to view or download the Complete Report report type on the inSync Master Management Console.

Workaround: None.

If you are using Firefox 29, when you have more than 12 profiles, the Manage Profiles page does not display any information.
Workaround: Use any browser other than Firefox.

On a Linux server, the administrator cannot set the Web restore port number to a port number that is less than 1024. 

Workaround: Set the Web restore port number to a port number that is greater than 1024.


When a user belongs to an organization unit (OU) with unicode characters in its name in the Active Directory (Active Directory), the MAC device activation by using integrated mass deployment (IMD) fails. 

Workaround: Add the same user to a non-unicode OU, and then activate the device by using IMD.  


Instead of the license key, the CPU ID appears in various places, such as the license expiry alert email, the License Information section in the Complete Report, and in the serverinfo file.  

Workaround: Contact Druva support to obtain your new license.


After an inSync Server backed up using Microsoft NTBackup is restored, all devices associated with the storage on the server are expected to backup all files from the backup folders. However, for performance optimized storage, backup from devices fail.

Workaround: None.


The first backup after restore check on a device should be a full backup if any file fails to restore. However, for devices backing up to a performance optimized storage, only files that failed to restore are backed up.

Workaround: None.


When browsing through a snapshot, if a folder contains more than 10,000 files, the inSync interface stops responding.

Workaround: None. If you want to restore a file from within the folder containing large number of files, restore the folder without browsing through it.


Sometimes, the profile details pages do not appear if a storage is unhealthy. This is a rare occurrence.

Workaround: None.

22439 Multiple versions are backed up for files with .eml extension stored in the inSync Share folder even if no changes are made to them. The Windows Search Service causes this issue.
Workaround: Disable Windows Search Service or turn off Windows Indexing on the Windows computers where inSync client is installed.

On OS X Mavericks, overlay icons in inSync Share do not appear in the list view. 

Workaround: None. 


If users and groups belong to different domains during AD mapping, the Integrated mass deployment fails.

Workaround: Instead of putting users from all the domains to a single universal group, create groups in each subdomains.


If the administrator activated the inSync client by using an authkey, optimized PST backup from Outlook (MAPI backup), backup of encrypted files, and syncing of encrypted files fail..

Workaround: Restart the inSync client service after activating the client using authkey.


Integrated mass deployment fails for users with Unicode characters in their name.

Workaround: None.


inSync Web becomes unresponsive when the user is browsing through a restore point that has more than 50,000 files.

Workaround: None.


When the administrator views data for a user that is on legal hold by using the WebDAV data access URL, an incorrect timestamp appears for some files or folders.

Workaround: None.

Fixed issues

The following table lists the issues fixed in version 5.4.

Issue Description

Even after you enable password policy for inSync users, simple passwords that do not adhere to the password policy can be used for inSync clients on Linux computers.

26329 inSync consumes more bandwidth for backup opertations than the limit set by the inSync administrator.

In the German edition of the inSync client, the sync status on the UI appears in English.


If the size of the secondary storage is more than the primary storage, backup to the secondary storage continues even if it is full.


After upgrading from inSync Private Cloud 5.1.1 installed on Ubuntu Linux, inSync Master Management Console is not accessible.


If you update the port number of a storage node by using the inSync Master Management Console, the port number is not updated in the configuration file.


After upgrading to inSync Private Cloud 5.3.1, sharing with guest users fails.


Profile administrators cannot view the Storage Pool Details page.


On Linux and Mac computers, restore for some special files (such as socket and symbolic link) did not complete.

21543 When you rename or move any folder in inSync Share while it is being synced, an empty folder with the old name is retained in the inSync Share folder.
24902  Files created by using the BarTender software failed to open from the inSync Share folder.
26061  When editing Windows Journal application files (JNT), they disappear from the inSync Share folder.
25756  Files created by using the KeePass software used to get automatically deleted from the inSync Share folder. 
25623  Due to various reasons, clients would randomly get disconnected and backups would fail. 
24700  The CPortal page takes more than 20 seconds, sometimes up to 2 minutes, to load.
24585  Profile configuration does not retain platform-specific changes. This issue occurs while saving changes to a Mac profile when the profile also has something configured in the Windows section. Changes to the Mac section's exclude files or include files are not saved even after multiple attempts. 

The FSCK script fails with the following error:

AttributeError: BlkStor instance has no attribute 'blk_getref'

25271  Incorrect statistics appear in the Bytes Transferred and Time Taken columns of the Roll Out report.

The Manage Users page does not display users who have 0 devices when you sort the content according to devices or quota.

24260  Unable to move users from one storage to another when share data is associated with the user. 

The first backup after the activation of the inSync client fails with network errors.

24248  On the Data Analytics page, # Files By Sizes displays some incorrect statistics. 

The Mobile Credentials tab contains a broken link.

25129  When you do not import users from AD and you add them manually or by using a CSV file, if you want to enable Active Directory authentication for these users, you need to add the AD user name manually.

Revision information

The revision numbers of the installers for inSync On-premise 5.4 edition are listed in the following table. The revision number is a part of the installer name. Use the revision number to ensure that you have the correct installer.

Product Revision
inSync Master 
  • Windows: r27024
  • Linux: r27025
inSync Storage Node
  • Windows: r27024
  • Linux: r27025
inSync client
  • Windows: r27024
  • Linux: r27025
  • Mac: r27023
inSync Edge Server
  • Windows: r23364 (inSync Edge Server 5.3.1 GA)
  • ​Linux: r23365 (inSync Edge Server 5.3.1 GA)

Upgrade matrix

If you are using inSync Enterprise or inSync Professional 5.3.1, you can directly upgrade to inSync 5.4. If you are using any other version of inSync Enterprise or inSync Professional, you must first upgrade to inSync 5.3.1, and then upgrade to inSync 5.4.

If you are using inSync Private Cloud 5.2 or later, you can directly upgrade to inSync 5.4. If you are using a version of inSync Private Cloud that is earlier than 5.2, you must first upgrade to inSync 5.3.1, and then upgrade to inSync 5.4.


inSync Edition Upgrade From Revision (Windows) Revision (Linux)
inSync Professional 5.3.1 r22685, r23138​  r22679, r23147
inSync Enterprise 5.3.1 r22685, r23138 r22679, r23147
inSync Private Cloud 5.3.1 r22887, r23364 r22887, r23365
5.2.2 r20256 r20254
5.2.1 r18797 r18745
5.2 r17937 r17937
Note: For upgrade assistance from the Enterprise or Professional editions to the Private Cloud edition, contact Druva Support
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