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Druva Documentation

Enable device trace

inSync Private Cloud Editions: File:/tick.png Elite File:/tick.png Enterprise

Enable device trace for laptops

Note: You can enable device trace for laptops through profiles. You cannot do this on an individual user level.

To activate device trace for laptops

  1. On the inSync Master Management Console menu bar, click Manage > Profiles.
  2. Click the link of the profile for which you want to enable device trace for laptops.
  3. Click the DLP tab.
  4. In the DLP For Laptops area, click Edit. The Edit Profile window appears.
  5. Select the Device trace check box.
  6. Click Save.

Enable device trace for mobile devices

Note: You can enable device trace for mobile devices through profiles. You cannot do this on an individual user level.

To activate device trace for mobile devices

  1. On the inSync Master Management Console menu bar, click Manage > Profiles.
  2. Click the link of the profile for which you want to enable device trace for laptops.
  3. Click the DLP tab.
  4. In the DLP For Mobiles area, click Edit. The Edit Profile window appears.
  5. Select the Device trace check box.
  6. Click Save.

Locate a device

To locate a device

  1. On the inSync Master Management Console menu bar, click Manage > Devices.
  2. Click the link of the device that you want to locate.
  3. Click the DLP tab.
  4. Click the World map. 

The location of the device appears on the World map. You can expand the map to view the exact location of the device.

How does inSync update the device location on the dashboard?

For laptops

To trace the laptop's location, inSync uses following methods: 

  1. Wireless network
  2. IP address of the device, if wireless network is not available.

For laptops, the location is updated after every completed backup.

For mobile devices

Android devices:

To trace the Android device's location, inSync uses the following methods:

  1. GPS
  2. Wireless network, if GPS is not available.
  3. Last known location of the device from the cache, if both GPS and wireless network are not available.

Location of Android device is automatically updated every 20 minutes. If the inSync Server is unreachable, then the inSync mobile app attempts to connect to inSync Server every 2 minutes until the connection is established.

​iOS devices:

To trace the iOS device's location, inSync uses the following methods:

  1. GPS
  2. Wireless network, if GPS is unavailable.

Location of iOS device is updated at the time of backup. If the inSync mobile app is running in background or the user exits from the app, then the significant change location service is used for callback. This service finds out the current location of the device,  and is notified when significant changes occur in the device location. Whenever the device's location changes significantly, the OS sends sends a callback to the inSync mobile app. The app then sends the updated device location to inSync Server.

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